My Electric Radiators Reviews 

My order number 1000001779, purchased 3rd November 25. The best thing about this product is it’s looks.Thats where it ends. Customer Service is non existent, phones never answered. The excuse I was given last year when I did get hold of someone, was its teething problems with a new system. To be honest the heater worked reasonably well last winter, although a lower fixing point should be made to prevent it being unsteady.
Yesterday I decided to prepare for winter and switch it on. The control panel just bleeped and the display continued to rotate through the options. The touch controls didn’t work. After a number of attempts having reset the device a number of times it settled for a few hours, then stated to bleep and the temperature level set automatically reduced to 7 degrees.
Tried to call the support line constantly during the morning, guess what no reply.
To protect my mental health I purchased a similar radiator through a company used to supply B&Q. With many 5 *write ups, more than 50% cheaper.
My advice to any who like me wanted to support British made item , is look else where I would give zero stars if I could.

Absolutely shocking company, received a damaged radiator, the plug pins were bent & controls don't work properly. I have phoned & emailed several times over the last month to no avail. Number goes to answerphone, they don't respond to any messages left. One response on email asking for a picture. After that youre non existent. No invoice, order number, nothing. Arrived in a tatty box with no return address. Cost of this was nearly £300. Money grabbing, fraudulent d**k heads do not give a toss about the customers spending money to buy poor quality products.

Bills went up using 6 of these heaters last year after buying them to try and reduce cost. Turns out the wifi wasn’t holding so they were turning off.. now just have to use them on/ off like a standard electric heater. 2 have now broken in within 18 months. I have contacted the company several times over email and phone, no responses and when I have had one they haven’t given me any information in regards to getting replacements. 10 YEARS WARRENTY = SCAM - I will be contacting citizens advice.

Delighted! Look great! Support were very helpful to me offering advice on which sizes to go for. Will definitely be buying more.

I recenly upgraded several rooms in my house using My Electric Radiators and I'm very pleased with the results. I gladly give them 5 stars for product quality, performance and overall service

Radiator arrived promptly, worked for less than a year. Gave off strong paint odour for first couple months but that did eventually go away. Contacted then when it stopped working after 10 months. They asked for order number and invoice details which I sent. Two weeks later I chased them; they asked for video of what was going on. Sent that, and followed up frequently with requests for an update (was repeatedly told Engineering Department are assessing it). After 10 weeks they told me to securely pack and return to them at my cost and they would investigate and let me know.
I've now thrown the item away. DO NOT BUY FROM THIS AWFUL COMPANY.

Bought an iSkinny radiator without much research off the back of a recommendation from my builder (a recommendation that he has agreed to no longer make). The radiator stopped working after 10 months, I contacted customer support who advised me to send a video of the fault so they could 'check with the engineer' and 'understand the problem better'. I did this along with photos of the clearly malfunctioning control panel (reading other reviews a malfunctioning controller appears to be a common problem). They, eventually, responded saying I needed to post the radiator, at my own cost, to a engineer for inspection, they insisted that I should provide suitable secure packaging (obviously I don't have the original packaging after 10 months). They also refused to provide the collection service laid out in the terms and conditions listed on their website.

This is ridiculous, (by law) I should not have to cover the cost of returning faulty goods and (even if I wanted to) I have no idea where to find the required specialist packaging to post what is quite a fragile appliance. This farcical conversation continued via WhatsApp for nearly three weeks mainly due to them being so slow to respond to my messages.

They are clearly making returning their poor quality product (evidenced by the poor reviews here and on other sites) so inconvenient so that it discourages people from doing so in order to try and avoid their obligations both in terms of the their advertised, but ultimately meaningless, 10 year warranty and the Consumer Rights Act. I have now contacted Trading Standards who, after some discussion and formal complaint letters, have now advised that I take legal action, so this appears to be my next step.

Do not buy from this company, there are better spec, cheaper and much better reviewed alternatives. I just wish I had done some research before buying.

It worked for a few weeks, but I had to constantly re-input the timings on the app of when I wanted it to heat, because it kept forgetting them.

Then it stopped working, and was just beeping all the time and I couldn’t use any of the functions. I used the WhatsApp facility to message the company. They took 3 days to get back to me, and asked me to send a video of the problem. I did this the next day, and have had no response since.

It then randomly started working again a few weeks later, but would never connect to the WiFi so I couldn’t program it.
Then last night it woke me up beeping again and it seems the problem is to be repeated because none of the buttons work. There’s no point contacting the company via WhatsApp because they won’t respond. I was going to buy more of these for my whole house if this one worked, but now I will go elsewhere.

Brought a radiator in 2022. Has now stopped working. I phoned and was told it was under the 10 year warranty. I was advised to send a video to a WhatsApp number of the problem. No one has read the message. I have left two messages for someone to call me but I am still waiting. I emailed and was told by Sophie Walker that I was out of my 2 year warranty. I advised that I was told I had a 10 year warranty she advised me it was only relates to the body of the radiator. Do not buy from this company. Their warranty does not mean a thing.

Brought radiators 15mths ago, one is not working, has taken them 2 weeks to find my order, and that’s only cause I have txt them everyday. They now expect me to cover the cost of returning it to be inspected to see if there is a fault, even though they have been sent photos and a video of the fault occurring. Do not buy anything from this company absolutely disgusting after sales, so much for a 10 year warranty. Will never buy from them again.

Great product but, shocking customer services. Make sure you don't touch the product before making an exchange or return.

The reply to my review just proves how clueless this company are to my case.
The fact you continue to mention YET AGAIN about what my house is made out of as your excuse for your faulty products is just embarrassing. I have not done to much looking but I'm sure it DOES NOT state anywhere on your website that these radiators are not compatible with older buildings that are brick built.
As I've MENTIONED BEFORE, and IN MY LAST REVIEW I have NO ISSUES with the heating performance of the radiators when they do eventually decide to work. They do not struggle to heat my rooms AS YOU ARE AWARE I ordered radiator sizes BIGGER than I needed so they wouldn't have any trouble heating the spaces required. Which they don't. My issues with them are how inconsistent they seem to be with working properly. Continuously beeping, displays/touchscreen not working, having to switch them on and off several times to find the sweet spot when they'll load up properly, thinking there's a window open randomly after working okay for a couple of hours, WiFi not connecting, not going back to standby if cut off accidentally and not to mention the products themselves are turning yellow after stating "anti yellowing" in your descriptions.
Again you bring up the power cut I had ONCE but all that did was blow a fuse which I replaced so that's irrelevant. I was more concerned about the fact they turn on from standby after being cut off and not back to standby. That is a huge safety concern that needs to be looked into however YOU KEEP AVOIDING THIS FAULT AND HAVEN'T SHOWN ANY CONCERNS FOR ME AND MY FAMILY.

It still amazes me that even though I'm demanding a refund you have NOT ONCE bothered to address my BROKEN RADIATOR and my other faulty ones. You haven't offered for them to be fixed or replaced during this whole period since you were first aware of this situation back in September and it's now November!

It is also incredibly ridiculous that you reply to a review quicker than my emails! This just shows what your priorities are.

After reading other reviews on trust pilot like your colleague asked me to do a while back. It's clear to see that there are SO MANY other people having the same experiences with your company that I am having.

I would love a very very detailed explanation as to why I cannot get a refund from your faulty products because as of yet there is no explanation. Your EXCUSES do not make sense and you seem to enjoy blaming my house rather than accepting fault with your radiators.

I really hope my reviews help to stop others from going through the same stresses I'm going through.

Terrible company, useless excuses, more concerned about taking peoples money than admitting fault and offering to replace or even refund their products.

You said you went "above and beyond for me"
Who are you kidding? I'd love to have just 3 tiny examples of how you've done that because right now I could do with a laugh.

As an electrician by trade I've been installing rads from this company for years. These are the best on the market. (Ive installed them all) elegantly british designed, best prices and ultra low running costs.

The iSkinny electric radiators are STUNNING! So pleased with my purchase it was a breeze with swift live chat support and next day delivery. I’ve already recommended to friends. Thank you so much!

Further update 23/9/24
The public reply from the ‘customer support’ team I think demonstrates perfectly the level of professionalism you can expect!
I covered most of the issues they’ve tried to blame me for in the initial portion of my review. Trying to make me out to be an unreasonable person incapable of using a radiator doesn’t really speak to me of good customer support.
I have a second identical radiator that I can use. I am not the issue here.
Now, after that response from the customer support team how confident would you be in using this returns label?
Unbelievable experience. I’m just going to have to accept that I’ve essentially been robbed. 43% of their customers give 1 star rating. I wish I had listened to them. Please learn from my mistakes and steer clear!

I paid them over £600, they were supposed to provide 2 working radiators. It should have been so simple.

Update 23/9/24
I have been sent a label now but what a palaver it has been. I have been told several times it’s my responsibility to ensure it is well packaged to avoid damage. I wonder if the most likely outcome now is that it is damaged in transit.
I would love to see a definition of ‘lifetime customer support’. I’ve been ignored, patronised and made to feel a nuisance but at no point have I been supported and I most definitely have never felt like a valued customer. Sadly I think the take home from this experience will be to shop from the likes of Amazon rather than independent companies. I have never had an issue with customer service from them!

UPDATE 18/9/24
I have had an email that a returns label will be supplied (if I delete my review) so an engineer can examine the faulty radiator. I declined to delete the review as that would be dishonest and hope that this will be the start of a more positive experience.

17/9/24
I ordered 2 identical radiators in April. They arrived quickly and both seemed to turn on ok as a test run but it was warm and so they were installed and turned off.
Recently I have turned them back on and one works fine. The other works ok for 30-60 minutes and then the touch screen does not respond at all and it beeps randomly but frequently which is really annoying.
I contacted the team initially on 1/9/24 to report the problem and expected a fairly easy resolution as it’s clearly faulty.
I was asked to send some videos which I did and then my emails were not responded to. I rang and was told the emails had not been received even though my earlier emails had been received and replied to with no issue.
I was advised to follow up via WhatsApp which I did. I have been asked to send video after video after video which I have done.
I was initially advised that it was user error - except I can use the other radiator fine.
The team have clung on to the video showing it working correctly which I acknowledge is the case but for a short period of time and they will not respond to my asking about the videos which show it clearly not functioning.
Having gotten nowhere and expressed my unhappiness about this I was advised that their technicians had been trying to support me remotely - I have not had a single suggestion on what to try to fix the problem - and the next step is for me to package the radiator and send it to a random address sent to me via WhatsApp at my own cost and liability for it to be looked at by a technician.
I have declined to do this as I do not think it is reasonable to ask a customer to do and is not a sign of a reputable company in my eyes.
I have asked for further resolution and received nothing helpful. I have asked for the complaint policy and received nothing. I emailed with a complaint specifically requesting it be acknowledged which it has not.
The 10 year warranty stated on the website has no meaning if they refuse to acknowledge a clearly evidenced faulty product.
I’m sure if your radiators arrive and work fine your experience will be good but if you run in to any issues you will be left high and dry and out of pocket.

AVOID AT ALL COSTS .Do not purchase any equipment from this Company.

Items arrived late and are of extremely poor quality for the extreme price they charge.

2 Purchased I fitted one seeing how bad it was I asked for collection of the other one for a refund no response from multiple emails. Leave them a voicemail as no one answers the phone and no one calls you back. on WhatsApp they fob you off.

Consumer rights mean nothing to this company. I applied for a refund based on their own terms and conditions and normal consumer rights which let you ask for a refund within 14days without reason.

Try finding an app for their WIFI ones it's a SCAM.

FYI in response to your reply my electric radiators. Your own T and C's state if it's fitted it cannot be returned. 'You must not open, install or use any products intended for return to us' so it does not raise questions.

When buying online I do get nervous as you ‘never know’. My Electric Radiators though put all that to rest for me. Immediately receiving a confirmation email of my order with updates and timely notification of delivery. 5 radiators went from out the box to on the wall and operational in just over an hour. Very Very satisfied. Would definitely use this company again, thank you.

These radiators are beast! Really easy to use. Running costs are a damn good improvement I'm saving about 45%!! My neighbours now installing these too. 10000% Recommend!

Super radiators! Fitted these throughout my home. They kick out plenty of heat. I’ve set them up to heat rooms when They most likely to be utilised and set the other rooms at eco temp. Wi-Fi was straightforward to set up. If you use aVPN just make sure it isn’t on for the first connection. Good quality! Easy to use!

Easy to order online with prompt no fuss delivery. Radiators are excellent quality and energy efficient.