My Electric Radiators Reviews 

This company has taken my £777 and I am yet to receive my goods. Of the two radiators I have received in a previous order one of them is not working!!! I have left messages and sent countless emails and have never received a response back from them and the phone is never answered. I now have to try to get my money back. Worst customer service ever!!!!

I don't know if there the worst customer service I have ever encountered because I can't contact your bloody customer service. Faulty radiator, in a 85yo woman's house been trying now for 3 weeks at least 10 answer machine messages 7 emails 3 messages through there web page and even messenger on facebook and not a single call from them. Don't be like me go somewhere else and DONT use this company.
Ps does anyone know how to get in touch with them?

Stay well clear, Iv had the same issue as all the other reviewers on here. I do not think they will be trading for much longer now but just beware!

Rating
Eek! Methinks not.
BEWARE! Do not buy anything from this company!! This is the worst customer service I have ever received from a company. I spent £578 on radiators only to be sent an email from someone called Sophie Walker offering me a different model and size to the ones I had ordered as they were not in stock. I insisted that I did not want this alternative model as this was an ugly model and the wrong size. Instead, I was ignored and a week later the wrong radiators were delivered. One month later still no response from the company despite multiple emails demanding a refund or for the correct radiators to be delivered! Countless calls to the 'customer service number' only ever goes to voicemail that is never responded to. I assume the company is going bankrupt as noone can be allowed to operate like this. Reading the other reviews online now I can see this is a very common experience.

Worst customer service from any company used in 25 years trading.
My electric radiator.com took payment for products, but forgot to tell me that they didn't have them in stock. In order to avoid me trying to claim a refund Sophie from My electric radiators.com then offered me alternative products at standard price and informed me that that was a good will gesture.
Multiple attempts were made to contact them by phone, none of which were answered. I did get a call from James eventually who was very keen that I should go ahead with the order of the alternative products.
I didn't have a lot of hope of getting a refund so I went ahead with the order.
At the time of placing the order I was assured by James that I would get a vat invoice (I need that as I am a business customer) of course the invoice never materialised and well in excess of 10 emails requesting that this be provided were completely ignored. In total I reckon I've tried to contact my electric radiator.com by phone about 25 times and It hasn't been answered by a person once.
I would give them 0 stars if Trust Pilot would allow it.

STAY WELL CLEAR OF THIS COMPANY!

We spent a substantial amount of time discussing our requirements with Lawrence via webchat, we placed an order for 2x 1500w and we received 1x 1000w and 1x 1800w. On the day of delivery we immediate knew the wrong items had been sent due to the different box sizes and attempted to make contact via the telephone, email and webchat. All three communication methods were ignored so we used an alternative PC to make contact via webchat, disguising ourselves as a prospective customer we received a response where we discussed the wrongly sent items.

Lawrence admitted they did not have the items we ordered in stock so they decided to send us alternatives - it just so happens that the items sent were those that Lawrence had attempted to sell us earlier via webchat but they had insufficient output for the area we were looking to heat.

Lawrence tried his utmost best to make us keep the wrongly sent items, he even offered a goodwill gesture refund of approximately £60.00 but we declined as we needed what we ordered so asked that the wrongly sent items were collected.

Lawrence informed us that a collection would be completed the same day but when we contacted DPD to confirm, they informed us that no such collection had been arranged. We contacted Lawrence to inform him that there was no such collection arranged, he then replied informing us that collection was taking place the following day, gave us a collection reference number and informed us that a refund would be processed within 3-5 working day.

Now it is nearly 3 weeks since the devices were collected and we haven't had a refund, we do not receive return calls to the voicemail messages we leave when calling this company and Lawrence is completely ignoring our webchat messages.

This is the poorest customer service we have ever received and have initiated our own refund via our company credit card issuer. Words of advice - never do business wit this company even if their prices are cheaper!

Quite the most terrible customer experience for an online retailer I have ever had. Supplied the wrong product, eventually admitted they didn't have the items listed on the website in stock. Failed to organise a collection and having had my money from November 27th, and the products returned (that I had to organise) by December 6th, here we are on December 18th with no refund. No response to repeated email requests, no phone calls being answered. I have resorted to asking my credit card company to dispute the sale and collect the refund as this firm have been totally incapable of sorting it out. Terrible, terrible terrible. Such a shame as at least one member of staff (Sophie) tried valiantly to help. Sorry Sophie, Silk Purse and Sows Ear i'm afraid.

The worst company to deal with. The customer support was very poor and badly dealt with...Now however, their phone line just rings out constantly and there are no replies to emails so there is no support at all.

We had 3 faulty radiators out of approximately 20 which were a headache to replace due to the fact that they were put in new flats for sale.

When we came to replace the third radiator we were told it needed to be collected. We arranged the collection from the office and the receptionist dealt with the DPD (i think that was the company) collection. We were not given any receipt of collection.

We then heard nothing on the subject and I had to chase the company several times. The first i was told the replacement had been sent, then when i chased again I was told the fault unit was still awaiting collection and they would arrange it for me. I told them it had already been arranged and already been collected, to which they replied that there was no record of it being collected. This then started an email exchange where we were basically called liars as they were adamant the radiator hadn't been collected. This seemed ridiculous considering we are a property development company with far better things to do than try and scam a £150 radiator from someone.

They point blank refused to send another despite the collection issues being their fault from incompetence. The worst part about it was that because the flat in question was equipped with radiators from this company, we had no option than to re-buy one to replace the unit for the owner months later.

The radiators themselves are of poor quality and much better units can be purchased for around the same price. The display and buttons look and feel cheap and plasticy, with a high level of faulty units turning up.

Avoid this company at all costs, the worst products and service I have ever encountered. This wasted so many hours of work time trying to resolve and in the end it never was.