Myfaceclub reported my review when I didn’t make a positive review. Many other reviews that have the same experience as well. After I complained and wanted my money back, they said that I can have it... See more
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See what reviewers are saying
I was asking if they could refund my membership fee and was assigned to some agents. The agents telling me I could not refund and it and didn't hear my pleading until I've been transferred to another... See more
Firstly, I didn't realise I was entering a subscription Secondly, I have no emails or confirmations of the projector I've ordered which was awhile ago. But the money has came out my account yet I... See more
Company replied
Emily from Escalation department reach me out after the incident on refunding my money to my account. This services is Great for every individual who’s been affected by Automated Deductions thru our o... See more
3.9
Great
362 reviews
Hasn’t replied to negative reviews
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Reply from Myfaceclub
Dear Dereck Adamson,
Thank you for your review. We are really happy that you are satisfied with our service.
Wishing you a wonderful day!
Kind regards,
Scott
Reply from Myfaceclub
Dear Oksana Krasny,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
Responsive to Requests
Found myself signed up to a subscription service by mistake . Having contacted MyFaceClub they have agreed to refund all previous payments.
My 4 star review is based upon those payments being returned in full as promised
May 22, 2024
Unprompted review
Reply from Myfaceclub
Dear Stephen John Edmondson,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
Incompetent, inefficient. Scam?
Further to the addition to my review, I have heard again from myfaceclub. They have still not checked previous correspondence and are maintaining they have refunded £158. No, they refunded £104.22 in February and are now saying my bank has held up the payment. Are they mad? If my bank has withheld some of the refund they deserve to lose me as a customer!
Myfaceclub is at best incompetent and inefficient, at worst just a scam company.
March 31, 2024
Unprompted review
Fast and easy
May 9, 2024
Unprompted review
Reply from Myfaceclub
Dear Agnieszka Krist,
Thank you for your review. We are really happy that you are satisfied with our service.
Wishing you a wonderful day!
Kind regards,
Scott
Scam
Don't even know what this is and suddenly got an e-mail addressed to someone named "Chase" saying my membership had been changed.
May 4, 2024
Unprompted review
Reply from Myfaceclub
Hello Maja Henriksen,
We are sorry to read your review.
Please send an email to @myfaceclub.com so we can find a solution.
Best Regards,
Scott
Waste of space
Further to my review. Myfaceclub posted a message on 23rd April telling me to read the email they'd sent me "so they could find a solution".
Basically they've done nothing, again, to resolve the situation! It just looks good if they make it look like they want to help.
What a waste of space this company is.
March 31, 2024
Unprompted review
Good service
There was a slight confusion with the website and money being taken out of my account however, I spoke to a man on the live chat and this was resolved!
April 19, 2024
Unprompted review
Reply from Myfaceclub
Dear Abbie Hogg,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
The subscription I made was unexpected
The subscription I made was unexpected. But good thing the company caters refund and entertains customer concerns well.
March 29, 2024
Unprompted review
Reply from Myfaceclub
Dear Addie Nathalie Panuncillo,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
After some initial queries over…
After some initial queries over membership, Faceclub resolved everything to my satisfaction
December 16, 2023
Unprompted review
Reply from Myfaceclub
Dear Kevin Callan,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
I want to cancell my subscription and I…
I pleased with the progress that one of the agent gave to me
March 24, 2024
Unprompted review
Reply from Myfaceclub
Dear Thubelihle Mkhatshwa,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
To early in the morning to be woken up
To early in the morning to be woken up
March 11, 2024
Unprompted review
Sama was helpful and so was the direct…
Sama was helpful and so was the direct chat agent in late February. The chat agents in early February and beforehand were not so helpful and did not take the time to find out about my refund.
March 4, 2024
Unprompted review
Reply from Myfaceclub
Dear Linda Edward,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards
I have been scammed by this today
I have been scammed by this too just today. I didn't know why but they took 29 euros from my account. Just today!!! I don’t even know what did i bought ?
March 3, 2024
Unprompted review
Reply from Myfaceclub
Dear Consumer
We are really sorry to read your review.
Please send an email to support@myfaceclub.com so we can find a solution
Best Regards
Just been scammed by this company
Just been scammed by this company! Had no idea that I was signing up for a subscription and after contacting them they seem very unwilling to help. Thought I was buying something from an add which was £9.99 then they’ve taken a further £42.45 out of my account
March 2, 2024
Unprompted review
Reply from Myfaceclub
Dear Clare,
We are really sorry to read your review.
Please send an email to support@myfaceclub.com so we can find a solution
Best Regards
This website is fraud
This website is fraud. I purchased an adidas shoes by special offer about 9 saudi rials on 10 February, 2024. They cut from my account two amount 8 rial and 9 rials. Again they cut from my account about 206.21 saudi rials on 13 February, 2024. Again They raised another bill about 53.32 USD what is pending . Due to insufficient amount they are faild to cut the amount.
I am only one earning person in my family. Every day i worked15 to 16 hours with very few wages under the Sun heat in saudi Arabia. It’s really pathitic issue that your company cut lot of money from my account. Today i took loan from my colleagues to send money to my family. Next month i have to repay. Please cancel membership and all voucher and refund money to my account. I will thankful to you.
MD NAZRUL ISLAM
February 13, 2024
Unprompted review
Reply from Myfaceclub
Dear Nazrul
I'm really really sorry to read what happened
However please fill us with your information so that we can help you with your problem.
Warm regards
Sama
Had an issue but quickly resolved
February 8, 2024
Unprompted review
Reply from Myfaceclub
Dear Siobhan
Thank you for your review
We are glad that you are safistied and appreciate having you with us.
Kind regards
Sama
Positive experience with customer…
Positive experience with customer support.
February 6, 2024
Unprompted review
Reply from Myfaceclub
Dear Craig
thank you for your review.
We are really happy for your satisfaction.
Wishing you a wonderful day,
Kind Regards,
Sama
I had an issue first
I had an issue first, but I was contacted and the issue was thankfully taken care of
February 8, 2024
Unprompted review
Reply from Myfaceclub
Dear Lorry,
thank you for your review.
We are delighted to hear that you are content with your experience
Wishing you a great day
Kind Regards,
Sama
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