Myfaceclub reported my review when I didn’t make a positive review. Many other reviews that have the same experience as well. After I complained and wanted my money back, they said that I can have it... See more
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I was asking if they could refund my membership fee and was assigned to some agents. The agents telling me I could not refund and it and didn't hear my pleading until I've been transferred to another... See more
Firstly, I didn't realise I was entering a subscription Secondly, I have no emails or confirmations of the projector I've ordered which was awhile ago. But the money has came out my account yet I... See more
Company replied
Emily from Escalation department reach me out after the incident on refunding my money to my account. This services is Great for every individual who’s been affected by Automated Deductions thru our o... See more
3.9
Great
362 reviews
Hasn’t replied to negative reviews
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Reply from Myfaceclub
Hey Mark! Thanks for the feedback :) Our team has taken the request in charge and we thank you again for your patronage!
Miscommunication
There seems to be miscommunication with how you join myfaceclub. I purchased something but didn't realise I had actually joined a membership. After help from Emy my membership was cancelled perhaps I should learn to read the small print.
January 17, 2024
Unprompted review
Reply from Myfaceclub
Thanks for notifying us to the issue, Ruth
We wanted to inform you that our dedicated team has successfully resolved the request you recently submitted. Our experts have worked diligently to address the issues you raised, and we are confident that the solution provided will meet your expectations.
Sincerely
Just got scammed to sign up for…
Just got scammed to sign up for something i did not want
Money taken from account, this is thievery at it's best
I've now been contacted and are sorting out the issue, that I'm grateful for ,thank you
January 14, 2024
Unprompted review
Reply from Myfaceclub
Thanks for sharing your review, Adrian
Please be advised that our website is not involved in any scam activities.
I wanted to inform you that your recent issue has been successfully handled by our dedicated team. We understand how important a swift resolution is to you, and we are pleased to confirm that the matter has been addressed to your satisfaction.
Best
Refund of debeted money
My mothers account got debited many times for a few months. We don't know how it happened, maybe my mother (old) clicked somewhere. I contacted support and after explaining that the subscription was not by our request, myfaceclub refunded all the money.
Special thanks to Emy from Customer Excellence Department at myfaceclub for the understanding.
January 13, 2024
Unprompted review
Reply from Myfaceclub
Hi Kristof,
Your kind words truly mean a lot to us, and we're so happy that you had a positive experience.
Thank you again for your review. We're committed to providing the best possible experience for our customers, and your feedback helps us keep improving.
Sincerely,
Issue resolved
Firstly, I didn't realise I was entering a subscription
Secondly, I have no emails or confirmations of the projector I've ordered which was awhile ago. But the money has came out my account yet I have no receipt or anything to prove I've bought a projector off them
Emy has contacted me and is issuing a refund no more issues.
January 5, 2024
Reply from Myfaceclub
Dear Hafiza,
I wanted to update you that your recent request has been addressed by our team and we hope you are satisfied with it :)
Have a good day!
Reply from Myfaceclub
Hi Peter,
I wanted to update you that your recent request has been addressed by our team. We appreciate your inquiry and want to ensure that you receive the assistance you need promptly.
Myfaceclub
Myfaceclub Miscommunication Issues
I am writing you to bring to your attention that issue Ibraised earlier about MyFaceclub is currently being handled by their team.
Apparently, this was a communication issue. Emy from their team reached out to me, the subscription is now deactivated with a refund in progress.
Thank you to Emy and the entire MyFaceclub team for expediting the resolution to the issue.
January 5, 2024
Unprompted review
Reply from Myfaceclub
Hi Kehinde,
Thanks for your feedback!
I am pleased to inform you that our team has confirmed the handling of the request and is being processed.
We appreciate your time, cooperation and trust in our services.
Myfaceclub Team
I didn’t know I was entering in to a…
I didn’t know I was entering in to a membership and now money is being taken out my bank
Edit I have been contacted by customer services and a refund is being arranged thank you
January 3, 2024
Unprompted review
Reply from Myfaceclub
Hi Kim,
Thanks for your feedback!
I am pleased to inform you that our team has successfully resolved the issue, and I trust that the resolution meets your satisfaction. Your feedback is invaluable to us, and we are committed to continuously improving our services based on your experiences.
Thank you for bringing this matter to our attention and for allowing us the opportunity to rectify the situation.
Myfaceclub Team
Their supportgroup helped with a…
Their supportgroup helped with a problem that occured.
December 29, 2023
Unprompted review
Reply from Myfaceclub
Hello Ann-May,
Thanks for sharing your review with us :)
We are happy to inform you that your request has been taken in charge and is being processed.
We value your cooperation and patience throughout the resolution process.
Have a nice day and Happy New Year!
MyFaceclub
Fixed issue
Whilst I had an issue. My face club fixed it in a timely manner....... we are all human after all..THANK YOU
December 8, 2023
Unprompted review
Reply from Myfaceclub
Dear Sharon,
Thank you for sharing your review and we are really sorry for the misunderstanding during your shopping experience at Myfaceclub.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
At MyFaceClub you get the lowest prices in the world and the best experience. Customize your shopping experience & choose to either shop or skip the top-up. We offer you a unique, customized shopping experience, like never seen before.
We would like to confirm to you that our team has promptly rectified the matter to your satisfaction.
Have a nice day!
Best Regards,
Myfaceclub Team
I really appreciate the service i got…
I really appreciate the service i got from Emy, she went extra mile to assist me with my query until i got satisfied and i really advise other customers who have problem with this company to be patient as they will get back to you.
November 25, 2023
Unprompted review
Reply from Myfaceclub
Hello Evans,
Thanks a lot for sharing your review!
We are glad the issue has been solved to your satisfaction.
We will remain at your disposal for any further help
Best Regards,
Myfaceclub
This is a pure scam
This is a pure scam. They are just stealing money from unsuspecting people.
I purchased something online, and a couple of days later had an email asking for additional postage. When I clicked on it, it signed me up to 'myfaceclub" and charged me 2EUR. There are additional charges that follow if you don't cancel quickly enough (there's even a cancellation charge)
October 31, 2022
Unprompted review
Reply from Myfaceclub
Hi Simon,
Thank you for bringing the latter to our attention.
We are happy to inform you that your request has been taken care of and resolved satisfactorily.
We would love to see your feedback updated accordingly!
Have a great day and a happy new year!
Myfaceclub Team
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