myfacesocksuk Reviews 266

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I ordered a personalised Pokemon card as a birthday present. I ordered this on the 14th of April and I’m yet to receive it (3rd of May). Before ordering I selected the £8 delivery which said 7-9 days... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. It comes with protective layers to make sure it comes in the best condition. There are two layers of protective film so carefully use a pin or somethinf similar to get the second o... See more

Rated 5 out of 5 stars

These are the 7th and 8th shirts I’ve bought from this company. The prints are exactly as requested, the shirts are soft, comfortable and light-weight, so can easily be washed through and quickly drie... See more

Rated 5 out of 5 stars

The product was great 👍 An the customer service even better! After changing my decision on what character I wanted on the personalised pillow. I contacted Sarah from Customer Service. Who was... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Customize pet face socks or put your face on socks. Upload your photo and we’ll print them on socks just for you! Perfect Gifts For Any Occasion. Your Best Gift Choice. For Yourself or The Ones You Love.


Contact info

3.6

Average

TrustScore 3.5 out of 5

266 reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Awesome!

Love the end result of our socks and the recipients of the gifts love them just as much !

December 29, 2021
Unprompted review
Rated 1 out of 5 stars

Truly dreadful.

What a pile of garbage. My order took 18 days to arrive, it came from China and not UK, like the website implies. When the product arrived, it was truly awful. They aren't even cotton! It's like some sort of rubbish football top material, but really poor quality. The socks are absolutely dreadful and the image stretches as soon as you put them on. But it's OK, you can't keep them on for long because of the terrible quality, you just want to remove them. Oh, and also my order was £54 for a t shirt and 3 pairs of socks. I beg you all to never, ever use this embarrassing company. It seems I took one for the team. AVOID AVOID AVOID!!!!!!!!!

December 25, 2021
Unprompted review
myfacesocksuk logo

Reply from myfacesocksuk

We are terribly sorry for any disappointment caused Andrew”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon

Rated 1 out of 5 stars

AVOID

I have been waiting 11 days now for my order do not recommend at all!

December 20, 2021
Unprompted review
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Reply from myfacesocksuk

We are terribly sorry for any disappointment caused " Ollie”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon

Rated 1 out of 5 stars

Poor quality item

Ordered some boxer shorts with my face on for my partner but they arrived and where very poor quality indeed so I have had to re order of a better company sadly

December 18, 2021
Unprompted review
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Reply from myfacesocksuk

We are terribly sorry for any disappointment caused " Lyn”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon

Rated 5 out of 5 stars

Great service from MyFaceSocksUK…

I placed an order with MyFaceSocksUK and had my order delivered in four days! The site was great and it was really easy to upload my photo. The communication was good keeping me updated on order delivery etc. and on delivery, the product is superb! Highly recommended

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

This company is a sham

This company is a sham, ordered shirt for a 30th birthday, shirt came and was massively out of proportion from size in their sizing chart.
Their explanation " sometimes there is a little deviation from the size ordered"

Unbelievable excuse for them sending the wrong size. Unwilling to accept an error on their part for sending an XXL instead of a large.

Do not order from this company. Bunch of cowboys.

June 26, 2021
Unprompted review
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Reply from myfacesocksuk

We are terribly sorry for any disappointment caused "MRS L MULHOLLAND”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon

Rated 1 out of 5 stars

A UK website not based in the UK

A UK website not based in the UK. Paid for vip priority. Three weeks later still no sign of my order. To then find out products come from China. A week in asked to cancel my order to then be told I would only get 50% of my payment back. This was a gift and the occasion has long passed. No mention when ordering you will be waiting a ridiculously long time. Avoid at all costs!!

June 22, 2021
Unprompted review
myfacesocksuk logo

Reply from myfacesocksuk

We are terribly sorry for any disappointment caused "Claire”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon

Rated 5 out of 5 stars

Hot and spicy apron

I had an apron made up for my friends birthday with his face and his favourite celeb. It was so easy to submit a photo and myfacesocksuk did the rest. When it arrived it was perfect. He was overjoyed when we gave it to him, and said it was one of the best things he’d ever received. To be fair he says that about anything you give him, however I think he meant that time. Thanks so much!

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

I recieved an incorrect order and the…

I recieved an incorrect order and the customer service was excellent. Courteously and swiftly they responded to my email and a replacement was then sent. Lovely product once it arrived. Thanks to Coco in customer services

June 1, 2021
Unprompted review
Rated 1 out of 5 stars

nope

The site looks great, products look great, lovely idea for a birthday or christmas gift. However I ordered a pair of personalised pet socks which took a few weeks to arrive. I open the package and you cannot even see my dog on them?! Cropped out the wrong section of the photo and after filing a complaint with the customer service team stating each issue, I get an incredibly slow response completely ignoring anything I said and simply told me what material they're made from and that she assures me they're comfortable!!
With no customer service phone number to contact how do you expect to reach a resolution if your CS team do not even read the query properly?

So disappointed with this company and am now unable to give the gift for an upcoming birthday. I want to be contacted and a resolution made.

April 14, 2021
Unprompted review
Rated 3 out of 5 stars

Lily great customer service…

Lily provided great customer service when I encountered an issue. I paid extra for VIP service which I would say dont do as didn't seem to make a difference with delivery. Product was OK, not best looking quality, bit scratched and faded and no instructions.

March 16, 2021
Unprompted review

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