My Family Vets Reviews 

35
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

All my orders arrive quickly with updates. I use them all the time and they regularly have great offers on. Had a problem with a food bag one time which arrived damaged (during transport), they replie... See more

Rated 5 out of 5 stars

I have my two dog's food on subscription. Different sized bags, different delivery schedules. So easy to set up and I can change it whenever I wanted - great for when I am away and I need the dog's fo... See more

Rated 5 out of 5 stars

Easy ordering system and very reliable and quick service. Great selection of toys and other accessories so loads to pick and choose from. I would highly recommend to everyone and I will definitely be... See more

Rated 1 out of 5 stars

They don't deliver outside of UK which is fair enough. Problem is they don't tell you this and let you order from them, take your money, but then the items you ordered never turn up, you contact to se... See more

Company details

  1. Animals & Pets

Written by the company

My Family Vets


Contact info

3.9

Great

TrustScore 4 out of 5

35 reviews

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3.9

All reviews

(35)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear connection and very good service

Clear connection and very good service.
Couple of issues trying to connect to the meeting via mobile phone but worked fine when on laptop.
Quick and easy to get an appointment and a great tool to use for concerns, especially in current circumstances!
Would definitely recommend.

May 1, 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service provided.

Needed help with my cat and the
Veterinarian: Emma Clark
Was very helpful and clear on her instructions regarding the situation. I really advice the pet owners to contact this site if in doubt of what to do regarding your animal health, especially now when is hard to live the house to go to our regular vet.

April 15, 2020
Unprompted review
Rated 3 out of 5 stars

The vet I spoke with was charming but could not prescribe online.

The vet I spoke with was charming.
The only reason I used vets online was so I could get medication prescribed for an ear infection - but this online vet is UNABLE TO PRESCRIBE MEDICATION unless they already know the pet or see them in 'person'. This should be made clear immediately on your online landing page - not buried in the FAQs.

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Piece of mind

Excellent service taking the time to understand the situation and provide clear no technical support. Most of all gave the reassurance and piece of mind. Thanks Sara!

March 29, 2020
Unprompted review
Rated 5 out of 5 stars

Such a great service

Emma was brilliant. She was friendly and knowledgeable and just what was needed late at night to set our mind at ease and save us a trip to the vets in the morning. I would highly recommend this service to anyone and would use it again without giving it a second thought.

October 29, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Amy,

Thank you for your kind review. We are glad that you found Emma's advice helpful and that your pet is doing OK! :)

Kind regards,

My Family Pet

Rated 5 out of 5 stars

The service was great

The service was great, convenient for my cat and myself. It was affordable & the lady was extremely helpful and put my mind at ease. I would recommend this service to anyone who has a pet. Thank you Emma

October 26, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Tam,

Thank you for your review! We are glad to hear that the online consult service put your mind at ease, we hope that your pet is doing OK! :)

Kind regards,

My Family Pet

Rated 5 out of 5 stars

Fabulous Service

Fabulous, a comfortable interview in terms of being able to manage expectations and arrive at prognosis. The use of video face to face allowed for timely, pertinent and succinct evaluation.

This helped manage some mild anxiety and give some reassurance. The report that followed was an accurate reflection of discussion with a summary of potential next steps. The cost involved against service delivery was excellent value.

August 31, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi LNS Zulu,

Thank you for your review. We are are glad to hear that you were pleased with the online service and value for money :)

Kind regards,

My Family Pet

Rated 5 out of 5 stars

Would use My Family Pet again

I had an online consult with Emma this evening and I found it very helpful talking to her. We now have more information to speak to our vets so hopefully we can get to the bottom of our dogs tummy issues soon. Thanks Emma!

August 4, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Hayley,

Thank you for the great feedback.

We are glad that you found our online consult service helpful and hope that your dog feels better soon :)

Kind regards,

My Family Pet/Online Vets

Rated 5 out of 5 stars

Would highly recommend this service

Would highly recommend this service. Easy to use, and easy to speak with the vet through my mobile phone. It was great that the vet was able to see my pet in a relaxed state in their home environment.

July 19, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Katie,

Thank you for the great feedback, we are glad that this was a positive experience for you and your pet :)

Kindest regards,

My Family Pet / Online Vets

Rated 5 out of 5 stars

Excellent, friendly and helpful service linked to local practices

I found this very good as a first step to see if I should be concerned about my hamster's health. Using forums and pictures online can be very confusing and I could ask questions as I went. Vet was lovely and although the connection dropped out a couple of times, we managed to agree on a plan of action. Would highly recommend if unsure about something before going to a vet so you can have an idea of what to expect. Also the fee is refunded if I use a local vet very close by. Excellent, thanks!

June 8, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Paula,

We are glad that you found our new Online Vets service helpful. Thank you for the feedback regards to the connection, we will pass this onto our IT team.

We hope your hamster is on the mend.

My Family Pet Online Vets

Rated 5 out of 5 stars

I used Online Vets yesterday and will…

I used Online Vets yesterday and will definitely do so again! I did not have to time to get my cat to the vet, so being able to do it from my sofa was a huge bonus. The vet completely put my mind at ease, and I did not have to waste a visit to the surgery, or cause unnecessary stress for my cat. Thank you so much!

June 6, 2019
Unprompted review
My Family Vets logo

Reply from My Family Vets

Hi Gemma,

Thanks for the feedback. We are glad to see our new service has helped you and your cat :)

My Family Pet Online Vets

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