My Family Vets Reviews 35

I have my two dog's food on subscription. Different sized bags, different delivery schedules. So easy to set up and I can change it whenever I wanted - great for when I am away and I need the dog's food to arrive before I go.

All my orders arrive quickly with updates. I use them all the time and they regularly have great offers on. Had a problem with a food bag one time which arrived damaged (during transport), they replied very quickly to my email offering to send a replacement. Got it the next day. Never had any issues before or after that. Was very pleased with their customer service, polite and quick that's all I want!

Easy ordering system and very reliable and quick service. Great selection of toys and other accessories so loads to pick and choose from. I would highly recommend to everyone and I will definitely be coming back!

Order was received the next day which is quicker than stated on their website and had constant updates from the courier with no issues with delivery. The shop had a great food selection for my cat - would recommend and use again. Thank you

Really easy subscription service for my cats' food. Orders delivered on time and easy to change if you need to.

I was apprehensive to purchase from this company having read the negative reviews, I’m so glad I ignored them. My order arrived on time (earlier than expected), securely packaged, no issues. Very happy customer, thank you!

Good campaign pricing on premium dog food. Smart subscription service. Like it.

I ordered a pack of Purina dog food, thinking it was 7 kg due to the price. Exactly 2 minutes after placing the order, I realised it was only a 3kg. I called the customer service and the person reassured me she would pass my cancellation. I called again a few hours after due of not receiving any cancellation email. The same lady answered and she reassured me I would receive a reply by the end of the day..the cancellation never came but a DPD email arrived instead, stating they were waiting for my parcel. The 3kg price is almost twice as other website and I did tell the person I spoke to that I had found it much cheaper!
I feel like I was humoured as there was never the honest intention of refunding me. I would not use this site again.

1 star is way too high. I had used the practice for over 20 years and had always been more than happy with the service. Unfortunately they were bought out by this appalling unprofessional and uncaring company who refused to listen to my serious concerns about my wonderful dog's condition. I visited them twice as I was so concerned, the diagnosis given was incorrect and it was implied that I was over reacting. I made an appointment with a different practice (private) who immediately referred him for further investigation. Unfortunately, this came too late as he had developed pancreatic cancer which had rapidly spread. We had no option other than to pts. The situation was so traumatic and distressing and also avoidable. Absolutely disgusted with this company who in my opinion should not be in business at all.

Shocking - my vets have sold their soul to these people and gone from a caring family run vets to an appalling only interested in money vets - needless to say my dogs have been moved after years to another vets that do care about the animals

I placed a bulk order a day before my dog died and I had to pay to return the parcels, with no offer to cover this for me despite the circumstances. Incredibly unsympathetic customer service

We can get a 14kg bag of our dogs hypoallergenic food at Pets at Home for £85. The exact same bag at My Family Vets is £125!!! and even with a Pet Health Club discount it's still £9 more than Pets at Home, at £94. Insane. Just crazy. The Health Club discount is just absolutely useless at this shop because everything is marked up a shocking amount.

Bought 2 items online, and didn't even manage to send both of them. Phoned at 4pm on Saturday, but no customer services at the weekend.... really disappointing when you have ordered something for an ill pet and they can't even deliver it. Won't use again.

They don't deliver outside of UK which is fair enough. Problem is they don't tell you this and let you order from them, take your money, but then the items you ordered never turn up, you contact to see if there is a delay, then they tell you we don't deliver outside UK weeks after and return less money then what you paid. No comeback and no communication other then it is what it is. Shouldn't accept your order in the first place and also should return exactly the amount you paid for an order they weee never going to fulfill. 1 star is not a true reflection but there is no option for zero star.

Since My Family Vets took over our local vets (New Forest Vets), the service has become terrible. All of the good vets have left, the phone is rarely answered without sitting on the phone for 20 minutes and the new vets are all fresh out of Vet school with no experience.

Ordered my dogs prescription food online. I was unsure as I had never heard of this website and it’s been hard to find my dogs food in wet anywhere.
Placed order, great price and arrived in a couple of days. 100% will use again when we need to restock his food.

Used the online shop. Products were well priced but just wanted to express some disappointment around how sharply the price of the product I regularly ordered has risen over recent months from c.£34 to c.£44

Emailed the team to say that it is available for £29 elsewhere and that I would take my monthly order of over £100 elsewhere but the failed to offer any incentive to continue shopping with them.

I just had my online consult with a vet called Rebekah. I live abroad and wanted a 2nd opinion from a UK vet. I can't recommend this service highly enough. The vet was very professional, knowledgeable, sincerely interested in the health of my dog, and went into detail explaining everything so I could understand what could be the problem with my dog. She has recommended some tests for my dog which I can get done here where I live. Very happy with the service, and would definitely recommend. Thank you so much Rebekah.

Excellent service. Very professional, friendly and informative with follow up email with additional advice. Highly recommended service in what was feeling like an emotional stressful time.

The call I received was prompt. It was not the best reception but the vet was patient and thorough. I thought I was going to receive an email for some different ear cleaner but I may have Mis understood that due to the bad communication. I would use this service again as a visit to the vets can be a bit stressful for my dog.