I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
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Replied to 100% of negative reviews
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Be aware
Be aware: scam scam scam
I canceled my subscription on April 28/25,they still charge me for months May & June,I have gotten they're email what I requested for cancel my subscription,in the beginning it's says free for 7 days but you need to add your bank account,once you add they charge you 6.99$ immediately,you try to cancel,no way you can cancel it,after 7 days they charge 39.99$ automatically,support,yes they do have support to reply you stupidly hope,don't trust this app,they're doing robbery.
June 28, 2025
Unprompted review
Reply from Myfamio
Hello Armond.
We're sorry to hear about your experience and understand your frustration. Famio subscriptions renew automatically to ensure uninterrupted service, and we always show the renewal details before any payment is made. Please know that we never charge without user consent, and if a subscription is properly canceled, no further charges should occur. We’d like to investigate this further — please contact us at support@myfamio.com with "Famio.Review" in the subject line, and our team will assist you directly.
Be aware that this site is a scam don't…
Be aware that this site is a scam don't use myfamio be warned
June 25, 2025
Unprompted review
Reply from Myfamio
Hello.
We're really sorry to hear you feel this way. We take these concerns seriously. Please know that Famio is a legitimate service, and we strive to provide value and transparency to all users. If you experienced an issue or feel something wasn’t clearly communicated, we absolutely want to make it right. We encourage you to contact our support team directly at support@myfamio.com with the subject line "Famio.Review" so we can look into your case and assist you as quickly as possible. Thank you for your feedback — we’re here to help.
Unacceptable experience
I signed up for myfamio free trial and paid the required fee but I didn't use the service. Now within that free trial period I reached out to customer support to cancel the subscription because I couldn't access the account they sent me a link and it went to spam I still couldn't access the account via that link. Now that they have charged me they have now canceled . I want my $58 back!!! Today is the 23rd of June and I have to be messaging them back and forth for my money for a service I never used and they were aware of this
June 23, 2025
Unprompted review
Reply from Myfamio
Hello!
We’re sorry to hear about the trouble you’ve had with your trial and subscription. Please contact us again at support@myfamio.com with "Famio.Review" in the subject line so we can review your case thoroughly and help resolve this as quickly as possible. Thank you for your patience—we’re here to assist you.
Warning – Scam Alert
Warning – Scam Alert
I strongly advise against using the Famio app. I tapped the option for a free trial, but just three days later, over €7.00 was withdrawn from my account without my consent, then 6 days later another €50.00 I never authorised any payment or subscription, yet the money was taken. This feels deceptive and unethical. I will be reporting this and taking further action. Do not download this app — protect your money and avoid it completely.
June 16, 2025
Unprompted review
Reply from Myfamio
Hello Eddie.
We're truly sorry to hear about your experience — we understand how upsetting unexpected charges can be. Please note that Famio offers a free trial that automatically transitions into a paid subscription unless canceled before the trial ends. This information is disclosed on the purchase screen, but we recognize that it may not always feel clear enough.
We take these concerns seriously and want to help make things right. Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line. We’ll prioritize your case and work with you directly to investigate the charges and assist with a resolution.
Scam
This a scam nothing else please guys no body should use this app. I have cancelled my subscription right away when signed up and still 5 months later they are taking money from my account. nothing I can do about I’m waiting for my bank to deal with them as they won’t respond to you at all.
February 9, 2025
Unprompted review
Reply from Myfamio
Hello Sheraz.
We're truly sorry to hear about your experience and frustration. Please rest assured that we take situations like this very seriously. We never charge users without their consent, and if a subscription was canceled properly and on time, no further charges should occur.
Our team has received your email and is actively looking into your case to resolve it as soon as possible.
Thank you for your patience—we’ll do our best to make things right.
From my Sweb bank account is takings money
From my bank account is takings money! But I not ordered anything.
June 9, 2025
Unprompted review
Reply from Myfamio
Hello Ieva.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
Scammers all the way!!
Scammers all the way!!! I pressed the free trial button but three days later over £30 taken from my account, or should I say stolen? I never signed up for this!! I will be taking further action, avoid at all cost!!!
June 2, 2025
Unprompted review
Reply from Myfamio
Hello Tracey.
We are sorry to hear about your experience. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check. We've received your email, and we'll assist you as soon as possible with any of your concerns.
We look forward to resolving this for you.
I really regret using this service…
I really regret using this service without checking the reviews, my card was blocked after I made the £2.36 payment because my bank suspected it to be a fraudulent activity. After two days I called my bank to unblock my card and they said this same famio tried deducting some money from my card but they couldn't because it was blocked. Please I didn't sign up for any subscriptions, cancel any subscription you have with me so I can use my card in peace please and reply your emails too. Complete waste of time and money.
May 16, 2025
Unprompted review
Reply from Myfamio
Hello Nina,
We’re sorry for any confusion regarding the charges. Famio subscriptions automatically renew to ensure uninterrupted service, and we always provide clear information about renewal on the purchase screen before payment, as well as in the confirmation email sent after purchase.
Please note that we’ve already responded to your emails confirming your subscription cancellation—kindly check your inbox.
Wishing you a great day!
Sudden Charges no way to cancel subscription
Title: Scam Alert of Famio Website – Unauthorized Charges and No Response from Support Team
I strongly advise everyone to stay away from Famio app.
They began charging me for a subscription I never knowingly signed up for. Famio does not appear in my iPhone's subscription list, so I cannot cancel it through normal channels. I never received any service or value, and despite sending FOUR emails, I have received no reply whatsoever.
This company’s behaviour is highly questionable and aligns with fraudulent or scam-like practices. Many others have reported similar issues. I am in the process of reporting this to Apple, consumer protection agencies, and financial institutions.
Do NOT trust Famio. Stay safe and report any unauthorized charges immediately
May 16, 2025
Unprompted review
Reply from Myfamio
Hello Mahima.
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to assure you that Famio never charges users without their consent. To cancel your subscription, please log into your account and navigate to Profile > Manage subscription.
Our support team is already looking into your case and will be in touch with you soon. Please check your email for updates. If you need any further assistance, don’t hesitate to contact us at support@myfamio.com. We’re here to help and resolve this promptly.
This is a fraudulent app
This is a fraudulent app. only entered the card details before entering the name my card was accepted gor£2.36 then £50 where the bank declined. I can't even find my bank app it's dissapearered. it's 72 hours trial if I don't cancel it will be charged again. I want to cancel as I didn't use the app and return my money. fraudsters . suckling people's blood without doing a proper jobs.
May 10, 2025
Unprompted review
Reply from Myfamio
Hello!
We're sorry to hear about the confusion regarding the charges. Please rest assured that we do not charge users without their confirmation. Famio subscriptions automatically renew to ensure uninterrupted service, and we always inform users of this before any renewal.
To cancel your subscription, please log into your account and go to Account > Settings > Manage subscription. For assistance with refunds, please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll prioritize your case. We're here to help resolve this matter as quickly as possible.
SCAM ALERT: of Famio Website – Unauthorized Charges and No Response from Support Team
Title: Scam Alert of Famio Website – Unauthorized Charges and No Response from Support Team
I strongly advise everyone to stay away from Famio app.
They began charging me for a subscription I never knowingly signed up for. Famio does not appear in my iPhone's subscription list, so I cannot cancel it through normal channels. I never received any service or value, and despite sending FOUR emails, I have received no reply whatsoever.
This company’s behaviour is highly questionable and aligns with fraudulent or scam-like practices. Many others have reported similar issues. I am in the process of reporting this to Apple, consumer protection agencies, and financial institutions.
Do NOT trust Famio. Stay safe and report any unauthorized charges immediately
April 25, 2025
Unprompted review
Reply from Myfamio
Hello. Thank you for sharing your concerns, and we’re sorry for the frustration this has caused. Please note that we never charge users without their consent — all subscription terms are clearly presented before any payment is processed.
Our support team is already looking into your case and will be in touch with you soon. Please check your email for updates. If you need further assistance, feel free to reach out to us at support@myfamio.com. We're here to help.
Went on line for a phone search app
Went on line for a phone search app. No clear explanation that it only works when lost phone replies with text. Thought it could pinpoint on map where to look. Cancelled within 24 hours when I realised. My dad has early stage dementia and had lost his phones so I was helping him. Monthly payment still taken despite immediate cancellation. Sent them a message on their site but not holding my breath. lol.
April 26, 2025
Unprompted review
Reply from Myfamio
Hello Peter.
We’re really sorry to hear about your experience, and we understand the frustration. Famio can assist with locating a phone if the app was installed on the device before it was lost. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We’d like to look into this for you. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll make sure to assist you as quickly as possible.
Scammers
Scammers! Make you pay for you to locate a phone to then forcing you set up an account and inviting everyone from your contact list. You then have to chose plan to be able to use it and without it you have no access to your account so can’t cancel the subscription. Stay away!
May 1, 2025
Unprompted review
Reply from Myfamio
Hello Sarka.
We’re sorry to hear about your experience. Famio does offer a limited free version for basic use, along with a free trial to explore additional features. For full access, a subscription is required. To cancel your subscription, please log into your account and go to Account > Settings > Manage subscription. If you need assistance, feel free to contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
I canceled my subscription an about 2…
I canceled my subscription an about 2 or 3 days after trial, which was January 17th and was charged full amount!!! Said I had till April 17th to use, and l never even bothered to use it,and I end up being charged $74.16 yet again on April 17th almost double what I paid in January, I emailed them and said they canceled and I now have tell may 17th to use app, I even sent a picture showing it was canceled, this app is a complete scam, they need to be investigated!! I am now going to have to dispute for a refund !!! This is a complete joke!
January 17, 2025
Unprompted review
Reply from Myfamio
Hello. We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
The app was removed and the…
The app was removed and the subscription was also cancelled (the ended of subscription is on 18th April).
Please tell me why you still deduct my money $19.99 from my bank account on 24th April?
Please stop doing this scam and cheat my money.
April 24, 2025
Unprompted review
Reply from Myfamio
Hello Roth.
We’re very sorry to hear about the inconvenience you’ve experienced. Please note that we never charge users without confirmation. It sounds like the subscription may not have been cancelled. We are already in contact with you and are working to resolve this issue.
Thank you for your patience!
Unsolicited email from MyFamio
I'm giving a one star review simply because I have received an unsolicited email from myfamio.com, telling me "Your registration is now complete" with a big button inciting me to CONFIRM EMAIL. The email header is "Confirm Your Account" with a big green tick next to it. Given that I'd never even heard of MyFamio until receiving this email (nor have I registered with the site/app) I have to consider it as a scam. Oddly, I also received a couple of minutes later another email from GPS-Server congratulating me on my registration with them too! I've never requested to register with either of these sites!! It turns out that both of them are in the business of providing tracking software eg. to locate mobile phones. I'm wondering if anybody else has received unsolicited registration emails from these companies?
April 19, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re truly sorry to hear about the unsolicited emails you’ve received. We take privacy and security very seriously, and we can assure you that we never subscribe users without their consent. There are multiple confirmation steps throughout the subscription process to ensure transparency. We would like to investigate further. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to assist you in resolving this.
Tried to take £5,000 off my Credit Card
I looked at this app to try and locate a missi g mobile phone. They tried to take £5,000 twice out of my account.
April 16, 2025
Unprompted review
Reply from Myfamio
Hello Deborah.
We’re deeply sorry to hear about the issues you’ve encountered, and we understand your concern. Please rest assured that we never charge without your explicit consent. There are multiple confirmation steps throughout the subscription process to ensure that all charges are fully authorized by you.
We have already reached out to you and are awaiting additional information to assist you further. Once we have the details, we’ll work to resolve this as quickly as possible and ensure everything is sorted.
Thank you for your patience, and please don’t hesitate to reply to our team with the necessary information.
I downloaded the app and took advantage…
I downloaded the app and took advantage of the free trial. I cancelled with 24 hours as I u felt it wasn't what I wanted. I cancelled and yet they have just tried to take £38 out of my account.
April 17, 2025
Unprompted review
Reply from Myfamio
Hello Des Withey.
We’re sorry to hear about your experience. Please note that we never charge users without confirmation. It sounds like the subscription may not have been cancelled in time or at all. We've received your email, and we'll assist you as soon as possible with any of your concerns.
We look forward to resolving this for you.
SCAM!!
This is an outrageous scam! Nowhere was it clearly stated that a fee of €41.26 would be charged monthly — especially not for an app I don’t even use and with no visible option to cancel the subscription. Absolute fraudsters.
April 16, 2025
Unprompted review
Reply from Myfamio
Hello.
We are truly sorry to hear about your experience. Please note that we always provide clear information regarding the subscription terms, including the automatic renewal, on the purchase screen before payment and in the confirmation message. We understand how frustrating this must be, and we'd like to assure you that you can cancel your subscription at any time by following these steps: Account > Settings > Manage subscription.
If you are having trouble with the cancellation process or need any assistance, please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line. We are here to help and will do our best to resolve the issue.
Unfair with this app. And I didn't subscribe!
Just like most replies. They checked me 5 times $29.99 each.
Without my approval. First I found 2 charges at which they said they could only refund 40% now I find 3 more charges. They didn't wanna hear that or pay out. Let me look into a class action
January 31, 2025
Unprompted review
Reply from Myfamio
Hello Tracie.
We are sorry to hear about your experience. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check.
We're already in contact with you, working on resolving the issue.
Thank you for your patience.
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