I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was very satisfied with the fast…
I was very satisfied with the fast service i received . There response are always fast and try there best to make it the way we want to be served and very understanding.
September 27, 2025
Unprompted review
Reply from Myfamio
Hello there!
Thank you for the positive feedback! We’re thrilled you’re enjoying Famio and that our customer service was able to help you promptly. Your satisfaction means the world to us!
If you need any assistance, feel free to reach out to us at support@myfamio.com.
Have a good day!
Helpful App, But Slow Customer Support
I wasn’t fully satisfied with the service provided, as the response took longer than expected. That said, I do appreciate finally getting a reply and some resolution. Regardless, the app itself is quite useful — it's great for tracking loved ones and makes it easy to navigate and locate where they are. Just a suggestion: it would really help if responses could be a bit quicker next time. Thanks!
September 7, 2025
Unprompted review
Reply from Myfamio
Hello Cindy!
Thank you for your honest feedback — we truly appreciate you taking the time to share both the positives and where we can improve. We’re sorry our response time wasn’t up to your expectations and understand how important timely support is.
That said, we’re glad to hear you found the app useful for staying connected with your loved ones. Your suggestion is noted, and we’re actively working on improving our response times to better support users like you. If you have any questions or need support, just let us know at support@myfamio.com.
scam
Shocking scam, you can't cancel, they took my payment but did not send email of account to my email. When I tried to cancel they said there is no account. I have sent screen shots of my account and the payment details, STILL no reply! they will probaly keep charging me and are hoping I forget to cancel before the 72 hours. absolute nightmare.
September 9, 2025
Unprompted review
Reply from Myfamio
Hello.
We're really sorry to hear about your experience — that’s definitely not how we want anyone to feel. You can usually cancel your subscription by going to Profile > Manage subscription or contacting our support team. Please know that we never charge users without their consent, and every subscription requires active confirmation during the purchase process.
We understand how frustrating this must be, and we truly want to resolve it for you. Could you please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line?
Thank you for your patience — we’re here to help.
I had a great experience with this app.
I had a great experience with this app. I originally signed up for the subscription but later decided to cancel. The process was smooth, and I was pleasantly surprised by how quickly I received my refund. Their customer support team was very responsive, professional, and went above and beyond to ensure everything was handled properly. It’s rare to find such excellent service, and I truly appreciate the hassle-free experience. Highly recommend!
September 4, 2025
Unprompted review
Reply from Myfamio
Hello Leita!
Thank you for your kind feedback. We’re delighted to hear that your experience with Famio was smooth and that our support team could assist you promptly. Your recommendation means a lot to us. If you ever need assistance in the future, please contact support@myfamio.com.
So angry so much money has been taken
So angry, in less than a month, £75.80 has been debited form my account, that’s a horrendous amount of money for an app, that I have never used as it wasn’t the kind of app as shown online. I want a full refund and a reason to why this amount of money has been taken!!! AVOID AT ALL COSTS
September 6, 2025
Unprompted review
Reply from Myfamio
Hello Karen
We are truly sorry for any inconvenience or misunderstanding you have experienced. To ensure clarity, we never process charges without confirmation, and all purchase conditions are displayed before the purchase and in the checkout. For assistance with refunds, please contact us at support@myfamio.com with "Famio.Review" as a subject line. Our team is here to help resolve any issues you might have.
Thank you for understanding.
Great customer service
Thank you for your help. My subscription was cancelled and my money refunded in a exceptional time limit thank you so much I appreciate all your help I give you five stars
August 28, 2025
Unprompted review
Reply from Myfamio
Hello Dewayne!
Thank you so much for your kind words! We're very happy to hear that your issue was resolved quickly and to your satisfaction. If you have any questions or need support, just let us know at support@myfamio.com.
Take care!
Don’t go near this company!
Don’t go near this company, you sign up for a trial and cancel it in the timeframe and they still take your money. They will then offer you a 30% refund. I had to raise a dispute with my bank to get the money back. They eventually agreed to refund
August 27, 2025
Unprompted review
Reply from Myfamio
Hello Michel.
We’re very sorry for the frustration and inconvenience this situation caused you. Thank you for updating your review — we truly appreciate you giving us the chance to address the issue. We’re glad our support team was able to help resolve the charge, and we hope everything is running smoothly now. If your experience has improved, we would be grateful if you considered updating your rating. If you encounter any further issues, please don’t hesitate to reach out to us at support@myfamio.com with "Famio.Review" in the subject line.
I was helped promptly and a refund was…
I was helped promptly and a refund was made within few hours. Yes its easy to get over charged if you do not read the conditions properly before using the trial period of app. I was thankful that the customer services got back to me within an hour and my refund was processed. High grade customer service. Thanks to Diana, who helped me today.
August 26, 2025
Unprompted review
Reply from Myfamio
Hello Rekha!
Thank you so much for your kind words and for recognizing our support team! We're really glad we could assist you quickly and that everything was resolved to your satisfaction. If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
I’m satisfied with Myfamio I was…
I’m satisfied with Myfamio I was reimbursed!!! Thank you so much for this Myfamio much appreciated
August 22, 2025
Unprompted review
Reply from Myfamio
Hi Sandra!
Thank you for your kind words! We’re happy you’re enjoying Famio. We're thrilled to know that our support team helped you promptly. Your satisfaction means the world to us!
If there’s anything we can do to make your experience even better, please contact us at support@myfamio.com.
Have a lovely day!
BEWARE- THIS IS A SCAM APP
BEWARE- THIS IS A SCAM APP
they never reply to your email, have no option to Cancel your subscription and willContinue to charge you.
NO CUSTOMER SERVICE
July 3, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re truly sorry to hear about your frustration and understand how upsetting this must be. Please note that we always provide clear warnings about automatic renewal during the purchase process, and you can cancel your subscription anytime by going to Profile > Manage Subscription. If you're having difficulty, we encourage you to reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we will prioritize resolving the issue as soon as possible. Your satisfaction is important to us, and we want to make things right.
Do not trust them IRip of rogues don't even have the…
Do not trust them I don't even have the app I was registering for a blood pressure monitor.. when after registering this web page took over..I do t have b.p monitor app or famio app yet they takin money from my bank acc.UNBELEIVABLE
July 25, 2025
Unprompted review
Reply from Myfamio
Hello Ian!
We’re very sorry to hear about this experience. Famio is designed to help you stay connected and ensure the safety of your loved ones, and we take any billing concerns seriously. Please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, so we can investigate and resolve this issue promptly.
Please beware Scam alert
Please beware, scam alert, they continue to charge me after I have sent several emails cancelling the subscription. Their customer service says they will get back in 24 hours when you send an email but you would never hear back from them but be sure to expect yet another debit. There is no option to cancel the subscription yourself which in itself tells me the original plan was to steal.
August 16, 2025
Unprompted review
Reply from Myfamio
Hello Mary-Glad.
We’re very sorry to hear about the frustration you’ve experienced with your subscription, and we apologize for the delays in our responses. Please know that Famio subscriptions can be canceled at any time by logging into your account and navigating to the subscription management section.
Our team has already contacted you with a solution to resolve this issue. If you need any further assistance, please email us at support@myfamio.com. We are here to help!
Do not use MyFamio
Will not allow you to login. Continuous charges after request of cancellation. False info, bad customer service, keeps charging even though they say they canceled my account. Do not use MyFamio!!!! Beware.
August 3, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re very sorry to hear about the issues you’re facing with login and billing. This is certainly not the experience we want for our users. Please rest assured that we take these matters seriously and want to help you resolve them as quickly as possible.
Could you please contact us at support@myfamio.com with "Famio.Review" in the subject line? Our support team will prioritize your case and work with you to fix the login problems and clarify the billing status.
Took my payment but never sent info
Took my payment but never sent info. Trying to cancel subscription but difficult to contact
August 9, 2025
Unprompted review
Reply from Myfamio
Hello Alasdair.
We’re sorry to hear about the trouble you’ve experienced with your subscription and communication. After every purchase, we do send a receipt and a welcome email with instructions to access your account — sometimes these emails can end up in spam or promotions folders, so please check there if you haven’t already.
We’ve received your email and our team is actively working to assist you as quickly as possible with your cancellation and any other concerns.
Reliable and Responsive Support Team
I would like to appreciate Famio’s support team for their quick response and full refund. Their professional handling of the situation adds real credit to the company’s reliability. It’s reassuring to know that support is taken seriously. Thank you!
August 1, 2025
Unprompted review
Reply from Myfamio
Hello!
Thank you so much for your kind words! We’re thrilled to hear that our support team was able to assist you quickly and professionally. If you have any questions or need support, just let us know at support@myfamio.com.
This site is horrible
This site is horrible, you cancel your subscription and they will still charge your card, you try to contact them and they say you didn't cancel when I know you did, they are terrible if I could I would give them 0 I don't recommend it to anyone they seem like scammers
July 28, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re sorry to hear about your experience and understand your frustration. Please be assured that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to look into this matter for you. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll assist you as quickly as possible.
This company should be investigated it…
This company should be investigated it is the most unethical app I have come across to date. Even if you cancel it they still keep charging you $40 a month by the time you realize it they’ve already got you for over $100 in my mothers case it was 6 months before she could get any resolution. She doesn’t even have the app downloaded to have ever used it. She’s retired and on a fixed income . This is theft plain and simple. They should be ashamed of themselves and are disgusting human beings. That someone is not looking into this to protect people or filing a class action suit is beyond me. May Karma be swift to the people responsible. You portray yourself as an aid to keep loved ones safe and do the opposite. You make me sick.
January 1, 2025
Unprompted review
Reply from Myfamio
Hello Roberta.
We’re very sorry to hear about your mother’s experience and understand how distressing this must be. Please note that we never charge users without their consent, and if a subscription is canceled on time, no further charges should occur. Deleting the app does not automatically cancel subscriptions—they must be managed through the account settings.
We would like to help resolve this matter for your mother. Kindly contact us at support@myfamio.com with "Famio.Review" in the subject line, including the email address used to sign up. Our team will assist you as soon as possible. Thank you for your patience.
This product is an absolute scam
This product is an absolute scam. The app does not work, and they will deduct money from your credit card without authorisation. They will argue that you signed the contract to so authorise, but look out, before you know it you will be scammed hundreds of dollars.
July 20, 2025
Unprompted review
Reply from Myfamio
Hello Peter.
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be. Please be assured that we never charge users without explicit consent. Our app provides clear information about subscription terms, including auto-renewals, before any payment is processed. That said, we take your concerns seriously and want to help resolve this as quickly as possible. We have received your email and are currently reviewing your case. Thank you for your patience.
That's Great 👍👍👍
July 13, 2025
Unprompted review
Reply from Myfamio
Hello Ghulam!
We’re glad to hear you’re having a great experience with Famio! If you have any questions or need support, just let us know at support@myfamio.com.
Lucky to get one star absolute crooks
Lucky to get one star absolute crooks. Dont share details with these idiots they dont stop trying to take money even after cancellation requests..
July 11, 2025
Unprompted review
Reply from Myfamio
Hello Darren.
We’re truly sorry you had a negative experience. Please be assured that we do not charge users without their confirmation. To cancel your Famio subscription, log into your account and follow the cancellation steps: Profile > Manage subscription. If you need further assistance, contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
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