I wasn’t fully satisfied with the service provided, as the response took longer than expected. That said, I do appreciate finally getting a reply and some resolution. Regardless, the app itself is qui... See more
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Review summary
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Based on these reviews
I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
Warning – Scam Alert I strongly advise against using the Famio app. I tapped the option for a free trial, but just three days later, over €7.00 was withdrawn from my account without my consent, then... See more
Company replied
2.1
Poor
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Do not trust them IRip of rogues don't even have the…
Do not trust them I don't even have the app I was registering for a blood pressure monitor.. when after registering this web page took over..I do t have b.p monitor app or famio app yet they takin money from my bank acc.UNBELEIVABLE
July 25, 2025
Unprompted review
Reply from Myfamio
Hello Ian!
We’re very sorry to hear about this experience. Famio is designed to help you stay connected and ensure the safety of your loved ones, and we take any billing concerns seriously. Please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, so we can investigate and resolve this issue promptly.
Please beware Scam alert
Please beware, scam alert, they continue to charge me after I have sent several emails cancelling the subscription. Their customer service says they will get back in 24 hours when you send an email but you would never hear back from them but be sure to expect yet another debit. There is no option to cancel the subscription yourself which in itself tells me the original plan was to steal.
August 16, 2025
Unprompted review
Reply from Myfamio
Hello Mary-Glad.
We’re very sorry to hear about the frustration you’ve experienced with your subscription, and we apologize for the delays in our responses. Please know that Famio subscriptions can be canceled at any time by logging into your account and navigating to the subscription management section.
Our team has already contacted you with a solution to resolve this issue. If you need any further assistance, please email us at support@myfamio.com. We are here to help!
Do not use MyFamio
Will not allow you to login. Continuous charges after request of cancellation. False info, bad customer service, keeps charging even though they say they canceled my account. Do not use MyFamio!!!! Beware.
August 3, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re very sorry to hear about the issues you’re facing with login and billing. This is certainly not the experience we want for our users. Please rest assured that we take these matters seriously and want to help you resolve them as quickly as possible.
Could you please contact us at support@myfamio.com with "Famio.Review" in the subject line? Our support team will prioritize your case and work with you to fix the login problems and clarify the billing status.
Took my payment but never sent info
Took my payment but never sent info. Trying to cancel subscription but difficult to contact
August 9, 2025
Unprompted review
Reply from Myfamio
Hello Alasdair.
We’re sorry to hear about the trouble you’ve experienced with your subscription and communication. After every purchase, we do send a receipt and a welcome email with instructions to access your account — sometimes these emails can end up in spam or promotions folders, so please check there if you haven’t already.
We’ve received your email and our team is actively working to assist you as quickly as possible with your cancellation and any other concerns.
Reliable and Responsive Support Team
I would like to appreciate Famio’s support team for their quick response and full refund. Their professional handling of the situation adds real credit to the company’s reliability. It’s reassuring to know that support is taken seriously. Thank you!
August 1, 2025
Unprompted review
Reply from Myfamio
Hello!
Thank you so much for your kind words! We’re thrilled to hear that our support team was able to assist you quickly and professionally. If you have any questions or need support, just let us know at support@myfamio.com.
This site is horrible
This site is horrible, you cancel your subscription and they will still charge your card, you try to contact them and they say you didn't cancel when I know you did, they are terrible if I could I would give them 0 I don't recommend it to anyone they seem like scammers
July 28, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re sorry to hear about your experience and understand your frustration. Please be assured that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to look into this matter for you. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll assist you as quickly as possible.
This company should be investigated it…
This company should be investigated it is the most unethical app I have come across to date. Even if you cancel it they still keep charging you $40 a month by the time you realize it they’ve already got you for over $100 in my mothers case it was 6 months before she could get any resolution. She doesn’t even have the app downloaded to have ever used it. She’s retired and on a fixed income . This is theft plain and simple. They should be ashamed of themselves and are disgusting human beings. That someone is not looking into this to protect people or filing a class action suit is beyond me. May Karma be swift to the people responsible. You portray yourself as an aid to keep loved ones safe and do the opposite. You make me sick.
January 1, 2025
Unprompted review
Reply from Myfamio
Hello Roberta.
We’re very sorry to hear about your mother’s experience and understand how distressing this must be. Please note that we never charge users without their consent, and if a subscription is canceled on time, no further charges should occur. Deleting the app does not automatically cancel subscriptions—they must be managed through the account settings.
We would like to help resolve this matter for your mother. Kindly contact us at support@myfamio.com with "Famio.Review" in the subject line, including the email address used to sign up. Our team will assist you as soon as possible. Thank you for your patience.
This product is an absolute scam
This product is an absolute scam. The app does not work, and they will deduct money from your credit card without authorisation. They will argue that you signed the contract to so authorise, but look out, before you know it you will be scammed hundreds of dollars.
July 20, 2025
Unprompted review
Reply from Myfamio
Hello Peter.
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be. Please be assured that we never charge users without explicit consent. Our app provides clear information about subscription terms, including auto-renewals, before any payment is processed. That said, we take your concerns seriously and want to help resolve this as quickly as possible. We have received your email and are currently reviewing your case. Thank you for your patience.
That's Great 👍👍👍
July 13, 2025
Unprompted review
Reply from Myfamio
Hello Ghulam!
We’re glad to hear you’re having a great experience with Famio! If you have any questions or need support, just let us know at support@myfamio.com.
Lucky to get one star absolute crooks
Lucky to get one star absolute crooks. Dont share details with these idiots they dont stop trying to take money even after cancellation requests..
July 11, 2025
Unprompted review
Reply from Myfamio
Hello Darren.
We’re truly sorry you had a negative experience. Please be assured that we do not charge users without their confirmation. To cancel your Famio subscription, log into your account and follow the cancellation steps: Profile > Manage subscription. If you need further assistance, contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
Be aware
Be aware: scam scam scam
I canceled my subscription on April 28/25,they still charge me for months May & June,I have gotten they're email what I requested for cancel my subscription,in the beginning it's says free for 7 days but you need to add your bank account,once you add they charge you 6.99$ immediately,you try to cancel,no way you can cancel it,after 7 days they charge 39.99$ automatically,support,yes they do have support to reply you stupidly hope,don't trust this app,they're doing robbery.
June 28, 2025
Unprompted review
Reply from Myfamio
Hello Armond.
We're sorry to hear about your experience and understand your frustration. Famio subscriptions renew automatically to ensure uninterrupted service, and we always show the renewal details before any payment is made. Please know that we never charge without user consent, and if a subscription is properly canceled, no further charges should occur. We’d like to investigate this further — please contact us at support@myfamio.com with "Famio.Review" in the subject line, and our team will assist you directly.
Be aware that this site is a scam don't…
Be aware that this site is a scam don't use myfamio be warned
June 25, 2025
Unprompted review
Reply from Myfamio
Hello.
We're really sorry to hear you feel this way. We take these concerns seriously. Please know that Famio is a legitimate service, and we strive to provide value and transparency to all users. If you experienced an issue or feel something wasn’t clearly communicated, we absolutely want to make it right. We encourage you to contact our support team directly at support@myfamio.com with the subject line "Famio.Review" so we can look into your case and assist you as quickly as possible. Thank you for your feedback — we’re here to help.
Unacceptable experience
I signed up for myfamio free trial and paid the required fee but I didn't use the service. Now within that free trial period I reached out to customer support to cancel the subscription because I couldn't access the account they sent me a link and it went to spam I still couldn't access the account via that link. Now that they have charged me they have now canceled . I want my $58 back!!! Today is the 23rd of June and I have to be messaging them back and forth for my money for a service I never used and they were aware of this
June 23, 2025
Unprompted review
Reply from Myfamio
Hello!
We’re sorry to hear about the trouble you’ve had with your trial and subscription. Please contact us again at support@myfamio.com with "Famio.Review" in the subject line so we can review your case thoroughly and help resolve this as quickly as possible. Thank you for your patience—we’re here to assist you.
Warning – Scam Alert
Warning – Scam Alert
I strongly advise against using the Famio app. I tapped the option for a free trial, but just three days later, over €7.00 was withdrawn from my account without my consent, then 6 days later another €50.00 I never authorised any payment or subscription, yet the money was taken. This feels deceptive and unethical. I will be reporting this and taking further action. Do not download this app — protect your money and avoid it completely.
June 16, 2025
Unprompted review
Reply from Myfamio
Hello Eddie.
We're truly sorry to hear about your experience — we understand how upsetting unexpected charges can be. Please note that Famio offers a free trial that automatically transitions into a paid subscription unless canceled before the trial ends. This information is disclosed on the purchase screen, but we recognize that it may not always feel clear enough.
We take these concerns seriously and want to help make things right. Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line. We’ll prioritize your case and work with you directly to investigate the charges and assist with a resolution.
Scam
This a scam nothing else please guys no body should use this app. I have cancelled my subscription right away when signed up and still 5 months later they are taking money from my account. nothing I can do about I’m waiting for my bank to deal with them as they won’t respond to you at all.
February 9, 2025
Unprompted review
Reply from Myfamio
Hello Sheraz.
We're truly sorry to hear about your experience and frustration. Please rest assured that we take situations like this very seriously. We never charge users without their consent, and if a subscription was canceled properly and on time, no further charges should occur.
Our team has received your email and is actively looking into your case to resolve it as soon as possible.
Thank you for your patience—we’ll do our best to make things right.
From my Sweb bank account is takings money
From my bank account is takings money! But I not ordered anything.
June 9, 2025
Unprompted review
Reply from Myfamio
Hello Ieva.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
Scammers all the way!!
Scammers all the way!!! I pressed the free trial button but three days later over £30 taken from my account, or should I say stolen? I never signed up for this!! I will be taking further action, avoid at all cost!!!
June 2, 2025
Unprompted review
Reply from Myfamio
Hello Tracey.
We are sorry to hear about your experience. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check. We've received your email, and we'll assist you as soon as possible with any of your concerns.
We look forward to resolving this for you.
I really regret using this service…
I really regret using this service without checking the reviews, my card was blocked after I made the £2.36 payment because my bank suspected it to be a fraudulent activity. After two days I called my bank to unblock my card and they said this same famio tried deducting some money from my card but they couldn't because it was blocked. Please I didn't sign up for any subscriptions, cancel any subscription you have with me so I can use my card in peace please and reply your emails too. Complete waste of time and money.
May 16, 2025
Unprompted review
Reply from Myfamio
Hello Nina,
We’re sorry for any confusion regarding the charges. Famio subscriptions automatically renew to ensure uninterrupted service, and we always provide clear information about renewal on the purchase screen before payment, as well as in the confirmation email sent after purchase.
Please note that we’ve already responded to your emails confirming your subscription cancellation—kindly check your inbox.
Wishing you a great day!
Sudden Charges no way to cancel subscription
Title: Scam Alert of Famio Website – Unauthorized Charges and No Response from Support Team
I strongly advise everyone to stay away from Famio app.
They began charging me for a subscription I never knowingly signed up for. Famio does not appear in my iPhone's subscription list, so I cannot cancel it through normal channels. I never received any service or value, and despite sending FOUR emails, I have received no reply whatsoever.
This company’s behaviour is highly questionable and aligns with fraudulent or scam-like practices. Many others have reported similar issues. I am in the process of reporting this to Apple, consumer protection agencies, and financial institutions.
Do NOT trust Famio. Stay safe and report any unauthorized charges immediately
May 16, 2025
Unprompted review
Reply from Myfamio
Hello Mahima.
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to assure you that Famio never charges users without their consent. To cancel your subscription, please log into your account and navigate to Profile > Manage subscription.
Our support team is already looking into your case and will be in touch with you soon. Please check your email for updates. If you need any further assistance, don’t hesitate to contact us at support@myfamio.com. We’re here to help and resolve this promptly.
This is a fraudulent app
This is a fraudulent app. only entered the card details before entering the name my card was accepted gor£2.36 then £50 where the bank declined. I can't even find my bank app it's dissapearered. it's 72 hours trial if I don't cancel it will be charged again. I want to cancel as I didn't use the app and return my money. fraudsters . suckling people's blood without doing a proper jobs.
May 10, 2025
Unprompted review
Reply from Myfamio
Hello!
We're sorry to hear about the confusion regarding the charges. Please rest assured that we do not charge users without their confirmation. Famio subscriptions automatically renew to ensure uninterrupted service, and we always inform users of this before any renewal.
To cancel your subscription, please log into your account and go to Account > Settings > Manage subscription. For assistance with refunds, please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll prioritize your case. We're here to help resolve this matter as quickly as possible.
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