I wasn’t fully satisfied with the service provided, as the response took longer than expected. That said, I do appreciate finally getting a reply and some resolution. Regardless, the app itself is qui... See more
Company replied
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
Warning – Scam Alert I strongly advise against using the Famio app. I tapped the option for a free trial, but just three days later, over €7.00 was withdrawn from my account without my consent, then... See more
Company replied
2.1
Poor
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I subscribed Myfamio on 3Oth May 2025…
I subscribed Myfamio on 3Oth May 2025 for a few days for NGN5,262.40 and ended up with a monthly on 2nd June 3035 for NGN53,112.29, on 2nd July 2025 for NGN51,462.84, on 2nd August 2025 for NGN47,834.05, on 2nd Sept. 2025 for NGN47,834.05, on 2nd Oct. 2025 for 45,434.84, on 2nd Nov. 2025 forNGN43,515.49. I hadn’t the benefit of the use of the app ever and did unsubscribe early, but I am still billed to date. I deleted the app on my phone early in June. Please let me have a full refund urgently.
May 30, 2025
Unprompted review
Reply from Myfamio
Hello Adeniyi.
We’re really sorry to hear about the issues you’ve encountered, and we completely understand your frustration. Please note that deleting the Famio app does not automatically cancel the subscription, which is why you’ve continued to be billed.
We’ve received your email, and our team is currently reviewing your case. Rest assured, we’ll assist you as soon as possible to help resolve this and ensure you receive the necessary support. We appreciate your patience, and we’ll do our best to resolve this matter promptly.
Famio app cancelled subscription impossible
They are not helpful at all they have took money every month dispute. Me saying I want to cancel it today another 22 pound. This has gone on for nearly a year they always said they couldn't find. My. Details. Now today they say I have a different email. And i need to log in to that to cancel how can you do that when it's not even my email a shocking fraudulent company that takes money random Amounts. And makes it impossible. To cancel i am contacting the fraud team of my bank now as there has been complete failure to cancel my. Subscription the support department of famio is non existing please please if you have also been scammed. Report. It to your bank.
November 1, 2025
Unprompted review
Reply from Myfamio
Hello!
My name is Kate, and I'm the head of support at Famio. I'm so sorry to hear about your experience. We are committed to providing clear information about subscription renewals and cancellations before any purchase. If you purchased directly from our website, you can manage your subscription in your Famio account. Please email us at support@myfamio.com with "Famio for Kate" in the subject line, and I will personally look into your case and help you get your refund.
I look forward to resolving this for you!
Avoid this app
The functionality of this app has been oversold. However the main issue is that after several attempts to cancel the subscription famio are still charging my credit card. I have now raised these as disputed transactions. I have had no contact from Famio in response to my request to cancel.
October 27, 2025
Unprompted review
Reply from Myfamio
Hello Carl.
We’re very sorry for the frustration this has caused. To cancel your Famio subscription, please log in to your account and follow the steps: Profile > Manage Subscription. Our team has reached out requesting additional information to assist you further and is currently waiting for your response. Once we have the necessary details, we’ll work quickly to resolve the issue and ensure no further charges occur.
Like all other users I was fraud for…
PLEASE, ALL WHO ARE SCAMED BY THIS PAGE REPORT IT to SCAMADVICER AND DIRECTLY TO GOOGLE AND TEUST PILOT. Like all other users I was fraud for more than 43€. This page should be closed as here criminal acts Are performed.
October 13, 2025
Unprompted review
Reply from Myfamio
Hello Kristina.
We’re very sorry to hear about your experience. Please note that we never charge users without their consent, and multiple confirmation steps are in place throughout the subscription process to prevent unauthorised payments.
We take these matters seriously and would like to investigate your case thoroughly to ensure everything is resolved properly. Kindly email us at support@myfamio.com with "Famio.Review" in the subject line, and our team will prioritise your case. Thank you for your patience and for giving us the opportunity to address this.
I’m very satisfied with Famio’s …
I’m very satisfied with Famio’s Support Team.
They have sorted out a nasty fraud issue immediately after I realised it.
Thank you very much!
Gabriella
October 21, 2025
Unprompted review
Reply from Myfamio
Hello Gabriella!
Thank you for your feedback! We’re glad to hear that our support team was able to resolve the issue quickly and effectively. Your satisfaction is very important to us. For any future questions or help, please reach out to us at support@myfamio.com.
I've cancelled this service months ago…
I've cancelled this service months ago and when I log into my account it says "subscription cancelled", however, you are still taking £32.99 a month and another payment has just come out again recently!! This is definitely some sort of scam! Do not trust this company!!!!! Still can't get in touch with anyone from the company, absolute joke!!
October 14, 2025
Unprompted review
Reply from Myfamio
Hello Vincent.
We sincerely apologise for the inconvenience you’ve experienced and completely understand your frustration. It's certainly not the experience we want for our customers.
Our team is already in contact with you, working on resolving the issue. We need some additional information in order to assist you, and we are waiting for your reply.
We want to ensure that this is sorted out for you as quickly as possible. Once again, we apologise for any inconvenience this has caused, and we appreciate your patience.
I was happy with them because I…
I was happy with them because I accidentally signed up and they helped me cancel right away. Great customer service!
October 12, 2025
Unprompted review
Reply from Myfamio
Hello Brigitte!
We’re glad we could help you resolve the issue quickly. Customer satisfaction is our top priority, so we’re happy to hear you were pleased with our service! If you have any questions or need support, just let us know at support@myfamio.com.
Take care!
Famio have been charging me £23 pm for…
Famio have been charging me £23 pm for a service that i do not use. I'm net even aware what service it is they offer . I tried cancelling ,but they do not recognise the e-mail address that i supposedly signed up with. To ensure clarity, Famio will process charges without confirmation ,and have no sympathy whatsoever for those who unwittingly signed up. Just to confirm. Famio is a massive scam.
September 3, 2025
Unprompted review
Reply from Myfamio
Hello Ian!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation.
To cancel your Famio subscription, please log into your account and follow the cancellation steps: Account > Settings > Manage subscription.
If you need further assistance, contact us atsupport@myfamio.com with "Famio.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you.
I was satisfied with the company’s…
I was satisfied with the company’s prompt response over the issue i encountered. Their prompt response provided me with the information I needed within short period of time this created a sense of reliability.
October 1, 2025
Unprompted review
Reply from Myfamio
Hello Samwel!
Thank you for your review! We’re pleased to hear that our team was able to provide a prompt and helpful response. Your feedback means a lot to us, and we’re always here to assist you. If you have any further questions or need support, please reach out to us at support@myfamio.com.
Nyfamio’s customer service is…
Nyfamio’s customer service is OUTSTANDING!!!! It’s hard to find customer service as dedicated to customers like they are!!
September 26, 2025
Unprompted review
Reply from Myfamio
Hello Becca!
Thank you so much for your kind words! We're incredibly happy to hear that you are pleased with our support team. It’s wonderful to know their dedication made such a positive impression on you!
If you need any further assistance, feel free to reach out ot us at support@myfamio.com.
Have a wonderful day!
I was very satisfied with the fast…
I was very satisfied with the fast service i received . There response are always fast and try there best to make it the way we want to be served and very understanding.
September 27, 2025
Unprompted review
Reply from Myfamio
Hello there!
Thank you for the positive feedback! We’re thrilled you’re enjoying Famio and that our customer service was able to help you promptly. Your satisfaction means the world to us!
If you need any assistance, feel free to reach out to us at support@myfamio.com.
Have a good day!
Helpful App, But Slow Customer Support
I wasn’t fully satisfied with the service provided, as the response took longer than expected. That said, I do appreciate finally getting a reply and some resolution. Regardless, the app itself is quite useful — it's great for tracking loved ones and makes it easy to navigate and locate where they are. Just a suggestion: it would really help if responses could be a bit quicker next time. Thanks!
September 7, 2025
Unprompted review
Reply from Myfamio
Hello Cindy!
Thank you for your honest feedback — we truly appreciate you taking the time to share both the positives and where we can improve. We’re sorry our response time wasn’t up to your expectations and understand how important timely support is.
That said, we’re glad to hear you found the app useful for staying connected with your loved ones. Your suggestion is noted, and we’re actively working on improving our response times to better support users like you. If you have any questions or need support, just let us know at support@myfamio.com.
scam
Shocking scam, you can't cancel, they took my payment but did not send email of account to my email. When I tried to cancel they said there is no account. I have sent screen shots of my account and the payment details, STILL no reply! they will probaly keep charging me and are hoping I forget to cancel before the 72 hours. absolute nightmare.
September 9, 2025
Unprompted review
Reply from Myfamio
Hello.
We're really sorry to hear about your experience — that’s definitely not how we want anyone to feel. You can usually cancel your subscription by going to Profile > Manage subscription or contacting our support team. Please know that we never charge users without their consent, and every subscription requires active confirmation during the purchase process.
We understand how frustrating this must be, and we truly want to resolve it for you. Could you please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line?
Thank you for your patience — we’re here to help.
I had a great experience with this app.
I had a great experience with this app. I originally signed up for the subscription but later decided to cancel. The process was smooth, and I was pleasantly surprised by how quickly I received my refund. Their customer support team was very responsive, professional, and went above and beyond to ensure everything was handled properly. It’s rare to find such excellent service, and I truly appreciate the hassle-free experience. Highly recommend!
September 4, 2025
Unprompted review
Reply from Myfamio
Hello Leita!
Thank you for your kind feedback. We’re delighted to hear that your experience with Famio was smooth and that our support team could assist you promptly. Your recommendation means a lot to us. If you ever need assistance in the future, please contact support@myfamio.com.
So angry so much money has been taken
So angry, in less than a month, £75.80 has been debited form my account, that’s a horrendous amount of money for an app, that I have never used as it wasn’t the kind of app as shown online. I want a full refund and a reason to why this amount of money has been taken!!! AVOID AT ALL COSTS
September 6, 2025
Unprompted review
Reply from Myfamio
Hello Karen
We are truly sorry for any inconvenience or misunderstanding you have experienced. To ensure clarity, we never process charges without confirmation, and all purchase conditions are displayed before the purchase and in the checkout. For assistance with refunds, please contact us at support@myfamio.com with "Famio.Review" as a subject line. Our team is here to help resolve any issues you might have.
Thank you for understanding.
Great customer service
Thank you for your help. My subscription was cancelled and my money refunded in a exceptional time limit thank you so much I appreciate all your help I give you five stars
August 28, 2025
Unprompted review
Reply from Myfamio
Hello Dewayne!
Thank you so much for your kind words! We're very happy to hear that your issue was resolved quickly and to your satisfaction. If you have any questions or need support, just let us know at support@myfamio.com.
Take care!
Don’t go near this company!
Don’t go near this company, you sign up for a trial and cancel it in the timeframe and they still take your money. They will then offer you a 30% refund. I had to raise a dispute with my bank to get the money back. They eventually agreed to refund
August 27, 2025
Unprompted review
Reply from Myfamio
Hello Michel.
We’re very sorry for the frustration and inconvenience this situation caused you. Thank you for updating your review — we truly appreciate you giving us the chance to address the issue. We’re glad our support team was able to help resolve the charge, and we hope everything is running smoothly now. If your experience has improved, we would be grateful if you considered updating your rating. If you encounter any further issues, please don’t hesitate to reach out to us at support@myfamio.com with "Famio.Review" in the subject line.
I was helped promptly and a refund was…
I was helped promptly and a refund was made within few hours. Yes its easy to get over charged if you do not read the conditions properly before using the trial period of app. I was thankful that the customer services got back to me within an hour and my refund was processed. High grade customer service. Thanks to Diana, who helped me today.
August 26, 2025
Unprompted review
Reply from Myfamio
Hello Rekha!
Thank you so much for your kind words and for recognizing our support team! We're really glad we could assist you quickly and that everything was resolved to your satisfaction. If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
I’m satisfied with Myfamio I was…
I’m satisfied with Myfamio I was reimbursed!!! Thank you so much for this Myfamio much appreciated
August 22, 2025
Unprompted review
Reply from Myfamio
Hi Sandra!
Thank you for your kind words! We’re happy you’re enjoying Famio. We're thrilled to know that our support team helped you promptly. Your satisfaction means the world to us!
If there’s anything we can do to make your experience even better, please contact us at support@myfamio.com.
Have a lovely day!
BEWARE- THIS IS A SCAM APP
BEWARE- THIS IS A SCAM APP
they never reply to your email, have no option to Cancel your subscription and willContinue to charge you.
NO CUSTOMER SERVICE
July 3, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re truly sorry to hear about your frustration and understand how upsetting this must be. Please note that we always provide clear warnings about automatic renewal during the purchase process, and you can cancel your subscription anytime by going to Profile > Manage Subscription. If you're having difficulty, we encourage you to reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we will prioritize resolving the issue as soon as possible. Your satisfaction is important to us, and we want to make things right.
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