I wasn’t fully satisfied with the service provided, as the response took longer than expected. That said, I do appreciate finally getting a reply and some resolution. Regardless, the app itself is qui... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
Warning – Scam Alert I strongly advise against using the Famio app. I tapped the option for a free trial, but just three days later, over €7.00 was withdrawn from my account without my consent, then... See more
Company replied
2.1
Poor
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
You run a scam application
You run a scam application, it’s better you change the purpose you claim you provided, my card has been debited without the app able to provide the service it should provide
January 23, 2026
Unprompted review
Reply from Myfamio
Hello!
We’re sorry to hear about your experience. We take feedback seriously and aim to address any concerns promptly. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, including all the specific details so we can assist you better and work on any issues you’ve encountered.
We're here to help!
I cancelled within one hour
I cancelled within one hour
But they charge my credit card $11.99 I know I have to go to enormous link to try and recover this as when I asked for the trial it didn’t tell me it was going to take money from my credit card it was supposed to be a $1.99 fee
January 12, 2026
Unprompted review
Reply from Myfamio
Hello Michelle!
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Looking forward to hearing from you!
This app helped me despite some minor…
This app helped me despite some minor issues I can say this app is a good app to get your family together
December 26, 2025
Unprompted review
Reply from Myfamio
Hello Lumuno!
We’re glad to hear you’re enjoying Famio! We noticed your rating isn’t 5 stars and would love to understand how we can improve. Could you please let us know what we could do better? Feel free to reach out to us at support@myfamio.com.
Your feedback is important to us!
misleading advertising
misleading advertising
When you search on the website, you can trace any number and all the information appears blurred. But when you pay it says IT ONLY CAN LOCATE FAMILY MEMBERS!!!
January 8, 2026
Unprompted review
Reply from Myfamio
Hello.
We're really sorry for the confusion. It seems like there’s been a misunderstanding regarding the app’s capabilities. To clarify, the Famio app is designed specifically to locate family members who have consented to share their location within the app. Please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible with any of your concerns.
Refund services is bad
Refund services is bad. Advertising on locating lost phone is misleading. Not even sure it is worth subscribing. More sure feeling that it is better to avoid Famio totally. A bad experience. Run away.
+++++++++++++++++++++++++++
Comments later added on 9th Jan. 2026 - Cancellation support came although a little late with damages of extra incidental costs arising from the cancellation of my bank credit card as I feared further delay of subscription cancellation would certainly incur further additional charges by Myfamio. It would be better if the cancellation process is made easier or automated .
January 8, 2026
Unprompted review
Reply from Myfamio
Hello James.
We're really sorry to hear about your experience, and completely understand your frustration. To clarify, Famio’s location sharing feature only works if both parties have the app installed and consent to sharing their locations. This is mentioned on the app’s page in both the Google Play and App Store descriptions.
We want to make sure your concerns are addressed. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and our team will assist you in resolving it as soon as possible.
It is a scam
It is a scam. Somehow I have a subscription I havent aksed for but cannot get hold of anyone to stop the payments they have taken. My friend downloaded the app to see what it was about and there was nowhere to get to an account to cancel. Reading online, it doesnt look good many have had the same issue, look it up. Have now had the hassle of going through bank fraud claim. If this doesntwork I will have to cancel the bank account. Great!
1 star isnt low enough stay away from this app!
January 7, 2026
Unprompted review
Reply from Myfamio
Hello Samantha!
We’re sorry to hear about your experience. Kindly note that we never charge users without confirmation. To resolve this, please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with the cancellation and any other requests.
We're here to help!
Absolue scam
Absolue scam. One was said that they could find phone with just number. Lies-you have to have on both phones before leaving. My card has been charged 5 today over $80. Had to claim fraudulent behavior that my bank noticed and now have to go through replacing everything. Absolute worst!!!!
January 5, 2026
Unprompted review
Reply from Myfamio
Hello Stacy.
We’re really sorry to hear about your experience and understand how frustrating this must be. Please note that Famio only works if both users have the app installed and have agreed to share their locations. This is clearly outlined on the app’s page in the Google Play or App Store, and we apologize if there was any confusion.
As for the charges, we want to make sure everything is sorted out for you. We always strive for transparency, and all charges should be shown before the purchase. Please email us directly at support@myfamio.com with "Famio.Review" in the subject line, and we’ll work to resolve this issue and assist you further.
Reply from Myfamio
Hello Michele!
Thank you for the positive feedback! We’re thrilled you’re enjoying Famio. If you need any assistance, feel free to reach out to us at support@myfamio.com.
Have a good day!
From Stress to Relief - Thank You Famio Support
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the situation afterward.
After explaining my circumstances, the team reviewed my case carefully, communicated clearly, and eventually processed a full refund. Their support agents were patient, understanding, and professional, especially during a very difficult time for me.
While the subscription terms can be confusing at first, I’m grateful for the way Famio ultimately resolved the issue and stood by their customer support. Thank you to the team for your help.
December 22, 2025
Unprompted review
Reply from Myfamio
Hello Muhammad!
Thank you very much for taking the time to share your experience. We’re glad that our support team could resolve the situation and provide the support you needed. Your kind words mean a lot, and we truly appreciate your patience and understanding throughout the process.
Have a great day!
This is a scam
This is a scam. I found it while trying to locate my work phone I had lost and was panicking bc my verification for find my phone was taking a long time and if my phone had been stolen I was hoping to find it while they were still near by. They advertise that they can locate by phone number, after you sign up and pay them you find out that’s not true and their “policy” is no refunds. Total scam.
December 23, 2025
Unprompted review
Reply from Myfamio
Hello Alena.
We’re truly sorry to hear about your experience, and we understand your frustration. It’s never our intention to mislead our users, and we sincerely apologize for the confusion caused by the information you encountered.
To clarify, Famio only works if the app has been installed before the phone is lost. Unfortunately, the service cannot track a phone without the app being installed on both devices beforehand.
We truly apologize for any inconvenience this caused. Our team is already reviewing your case, and we'll assist you as soon as possible.
It’s scam completely
It’s scam completely
You can not track by phone number and they just charge you and you don’t have any option to cancel . So I emailed them and asked them to cancel but still they took my money even after I cancelled my bank card .
I contacted commonwealth bank see what they can do
It’s scam it’s scam
December 3, 2025
Unprompted review
Reply from Myfamio
Hello Khaliq.
We’re really sorry to hear about the frustration you’ve experienced, and we understand how upsetting it can be when things don’t go as expected. Please note that to cancel your Famio subscription, you need to log into your account and follow the cancellation steps by going to Profile > Manage Subscription.
If you’re still having trouble with the cancellation, please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject linewith "Famio.Review" in the subject line, and we’ll make sure to assist you in resolving this as quickly as possible.
We take your concerns seriously and want to ensure everything is sorted out for you.
They are scammers
They are scammers! I want my small amount lost returned, on principle. They need to be canceled, not allowed to advertise.
December 1, 2025
Unprompted review
Reply from Myfamio
Hello Philip!
We’re sorry to hear you feel this way. We take feedback seriously and aim to address any concerns promptly.
Please contact us at support@myfamio.com with "Famio.Review" as a subject line and provide specific details so we can assist you better and work on any issues you’ve encountered. Thank you for bringing this to our attention.
Looking forward to hearing from you!
This is a scam that stole my money and…
This is a scam that stole my money and gave me nothing in return. Now they keep taking $47 three times in 3 days
November 22, 2025
Unprompted review
Reply from Myfamio
Hello!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
Reply from Myfamio
Hello!
We noticed your review, but didn’t quite catch the details of your experience. Could you share more about your experience at support@myfamio.com?
We’re here to help and make things right.
This company is a scam
This company is a scam. I seen there ad on Facebook. They say one thing and when you try there trial period it's something completely different. I cancel my account on the same day and requested a refund, which I was told no refunds.
November 22, 2025
Unprompted review
Reply from Myfamio
Hello Walter!
We’re sorry to hear you feel this way. We take feedback seriously and aim to address any concerns promptly. Please contact us at support@myfamio.com with "Famio.Review" as a subject line and provide specific details so we can assist you better and work on any issues you’ve encountered. Thank you for bringing this to our attention.
Wishing you a lovely day!
This is a scam
This is a scam. I used to find a missing friend as it says you just need their number but then you need app and the other person to agree….. he was lost, he’s not going to agree. So I thought I cancelled it and 3 days later for an app I hadn’t used I was charged over £20. I’ve emailed numerous times and no reply. They are totally scamming people. Do not use this app.
October 30, 2025
Unprompted review
Reply from Myfamio
Hello Anna!
Kindly note that Famio only works if both people install the app and give consent to their location being shared. This is fully described on the app's page in Google Play.
Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur.
We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Wishing you a great day!
Total scam.
Total scam.. they ad says they can recover by just using a phone number and they lure you in, to then find out you need to download app on both phones and approve. My girlfriend had lost her phone so we tried this in desperation (paying) only to find out it was a lie
November 21, 2025
Unprompted review
Reply from Myfamio
Hello!
We’re truly sorry you had a negative experience. We strive to provide accurate information and valuable features. Please contact us at support@myfamio.com with "Famio.Review" in the subject line. We’d appreciate the chance to rectify this situation.
fast communication and prompt…
fast communication and prompt resolution.
November 18, 2025
Unprompted review
Reply from Myfamio
Hello Martin!
Thank you for your kind words! We’re happy you’re enjoying Famio. It's great to know that our Support Team could help promptly. Your satisfaction means the world to us.
If there’s anything we can do to make your experience even better, please contact us at support@myfamio.com.
Have a good day!
Used app for one call-and used one time…
Used app for one call-and used one time only. I did not ask for the monthly membership and know for a fact i declined it when it came up. I go to my bank account today and see i am charged the monthly fee. I DO NOT WANT THIS.I CANNOT FIND A PHONE NUMBER TO CALL U !!!!! NEED SOMEONE TO CONTACT ME ASAP.
November 12, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re truly sorry for the frustration this has caused. Please note that we always provide clear notifications about automatic renewal during the purchase process, both on the screen and in the checkout.
While we don’t currently offer phone support, our team is available via email to assist you. Please email us support@myfamio.com with "Famio.Review" in the subject line, and we’ll look into your charge and resolve this as quickly as possible.
Thank you for your patience — we’re here to help.
I requested cancellation shortly after…
I requested cancellation shortly after the trial period. The response was prompt and professional.
November 1, 2025
Unprompted review
Reply from Myfamio
Hello John!
Thank you for sharing your feedback! We're glad to hear that our team responded promptly and professionally to your cancellation request. If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
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