Myflightrefund.com Reviews 196

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Like most people, you wouldn't believe this system actually works - however it did. I submitted the information required, flight tickets and described the issue that happened and myflightrefund.co... See more

Rated 5 out of 5 stars

Great company, would reccomend them to anyone who had issues with flight. My personal experience was, that my flight from London was canceled and I had to go to the Czech republic by bus next d... See more

Rated 3 out of 5 stars

I have never had to make a claim before so it is difficult to rate performance - 2 years feels like a long time to sort the claim when I hear of others getting payments within a couple of weeks. I do... See more

Rated 5 out of 5 stars

This Legal firm swiftly presented my case to the Airline and pressured them with reminder letters until the compensation was made. They have severally helped me and my colleagues in getting compens... See more

Company details

  1. Debt Collection Agency

About Myflightrefund.com

Information provided by various external sources

  • Myflightrefund.com assists air passengers in getting their rightful compensation from the airline. Every year, we help thousands of passengers when their flight has been delayed, cancelled, or overbooked.

  • Our company was one of the first of its kind in Europe, and through more than 5 years of existence we are still one of the greatest.

  • We cooperate with some of the best lawyers in this field. This is one of the reasons why we win more than 97% of our cases.

Contact info

4.1

Great

TrustScore 4 out of 5

196 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Responded quickly always able to speak…

Responded quickly always able to speak on phone but large commission AND Vat meant less than half awarded

November 30, 2018
Unprompted review
Myflightrefund.com logo

Reply from Myflightrefund.com

Dear Lin,

Thank you for sharing your experience with our service. We are happy that we were able to help you get your rightful compensation.

When a case is won, we charge 25% +VAT of the compensation amount. This is equivalent to 156 euro out of the 500 euro you and your fellow traveler were entitled to.

In case, you have any further questions regarding the payment, please do not hesitate to contact us.

Best regards,

Line Jensen
Myflightrefund.com

Rated 5 out of 5 stars

I was happy with the service

I was happy with the service, they kept in contact with me and kept me up to date throughout my claim and my refund came through within 10 days when it was allocated to me altogether a good reliable experience

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

Process took a while due to EU…

Process took a while due to EU litigation. The commission is a bit high, 25%, but they paid up in due course. God bless Denmark where this company is based and Valby where the office is located.

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

Justice For Passengers Even When the Consumer Disputes Board Illegally Sides With the Airline

Even though the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) sided with the airline, in defiance of the law, and attempted to justify its malfeasance by disclosing that it had previously sided with the airline against another consumer victim of the airline's frivolous defense to avoid liability on the same flight, Myflightrefund.com got my wife her just compensation under the law. I only hope the other injured consumer contacted Myflightrefund.com., too. Thank you Myflightrefund.com! We could not have done it without you!!

November 14, 2018
Unprompted review
Rated 1 out of 5 stars

Got paid by flight refund the same…

Got paid by flight refund the same amount we are were offered by the airline , so what was the point ?

October 30, 2018
Unprompted review
Myflightrefund.com logo

Reply from Myflightrefund.com

Dear Thomas,

Thank you for sharing your experience with Myflightrefund.com.

Our company helps air passengers receive compensation in accordance with the EU regulation EC 261/2004. Through this regulation, passengers are entitled to a predetermined amount depending on the length of their travel. For this reason, we offer the same amount as your airline might have done.

The reason why many air passengers choose to use our service is that many airlines are reluctant to pay and make an effort in complicating the claim process. When handing over the claim to us, we deal with the reluctant airline and take legal action when necessary.

We are sorry to hear that you were not fully content with our service. However, we hope that you would still consider using our service if you experience a flight delay in the future.

Best regards,
Line Jensen
Myflightrefund.com

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