MyFlowers 

Please do not get a subscription, it’s honestly a pain to get them canceled, they keep offering bonuses and offers to keep you in and not do as you say, they prolong the process for no good reason at all. Unless you are willing to keep the subscription for a while, please do not make the same mistake I made to get that little discount off your order, support is also shambolic they are helpless

Flowers were beautiful and was delivered on the day it was expected as it was pre ordered and came with a vase. I would highly recommend this place

Three roses are dead

Every time I order from here, my flowers never arrive on the day I selected. I’ve even paid extra for express delivery before, and they still didn’t arrive on time. I’ve had enough. Special occasions end up being ruined because the flowers don’t arrive when promised. I wouldn’t recommend ordering unless you’re happy for the delivery date to be missed.

Flowers were gift from a friend. Received them in a beautiful package, they arrived well packed, fresh and very beautiful.

I am extremely disappointed with my experience and would not recommend this service.

On 14 July 2026, I ordered a bouquet of roses, a gift hamper, and a personalised message through the merchant’s app. I also paid an additional fee for guaranteed delivery on 15 July 2026 between 9:00am and 12:00pm.

The first delivery was sent to the wrong address and contained incorrect items. There were no flowers, and the contents did not match my order at all.

I contacted the merchant immediately via their WhatsApp customer service. They apologised, confirmed my correct delivery details, and assured me that a replacement would be sent the following day within the same guaranteed delivery window.

Unfortunately, the replacement was also mishandled. It arrived at approximately 3:00pm, well outside the guaranteed delivery window I had paid for, and was again delivered incorrectly. When I eventually received it, the bouquet of roses was already dead or dying, and the gift hamper I had ordered was missing entirely.

I contacted the merchant again and, following their advice, submitted a formal complaint by email requesting a full refund. To date, I have received no response and no refund.

I made every reasonable effort to resolve this directly with the merchant, but my complaint has been ignored. This experience has been frustrating and disappointing from start to finish. No Appology, No Responce, No Refund!
I have now contacted my bank to recover payment!

Would leave no stars if possible. Really
Poor customer service and flowers not
Delivered on the day requested (as ordered), which really defeats the purpose of having them sent in the first place. Would not recommend this business!

we were expecting a delivery on Thursday 15th July which still hasn’t arrived .

This is deeply disappointing as this has happened again. We paid extra for delivery and the gift is still yet still to come. We spent a whole day waiting for the flowers which means our plans for the day got ruined.

Once again this is terribly disappointing and this is the second time something like this has happened.

We would like a full refund of delivery charges and a full refund for the gif

Good flowers and quick delivery

The whole experience is a scam, there’s no customer service, no contact number, only à bot replying with a copy/paste template to any complain.

Delivery booked for my sister’s birthday. The driver called once (she missed it), left no voicemail. She was home and he didn’t ring the right doorbell.

After my first text asking for assistance, and the surprise being ruined, I got left with “sorry for the inconvenience”.
After a week of endless emails, they declined responsibility, never offered a re delivery within the next days, refused to refund the bouquet never delivered, and never called me back.

Please avoid, stay away if you don’t want to loose your money or ruin a special occasion.

Order: s1089427 - 03/07/2026

Great delivery and nice packaging

Ordered a bunch of roses for our anniversary. The roses were absolutely beautiful. Will be definitely ordering from them again

Order No. s1078259: My boyfriend ordered flowers from this company for a very meaningful moment in our relationship. He paid for them to be delivered before 3pm, but they did not arrive until approximately 9pm, when I was no longer even there to receive them.

The worst part was the card. He had written a deeply personal message asking me to be his girlfriend, which was the whole purpose of the flowers. Instead, the card arrived with only the words “Thank You”. His full message was completely missing.

This was meant to be a special memory and a keepsake from the beginning of our relationship. That moment cannot be recreated, and the company’s lack of care completely ruined the surprise.

A formal complaint was sent immediately, giving the company the opportunity to explain and put things right. It has now been over four weeks and they have not even had the courtesy to respond.

The flowers were delivered six hours late, the most important part of the order was not completed, and the complaint was then completely ignored.

I would strongly advise people not to trust this company with engagements, birthdays, anniversaries, romantic gestures or any occasion that genuinely matters. Flowers for special occasions are not just a product; the timing, message and care are part of what customers are paying for.

The complete lack of accountability and customer service has made an already upsetting experience even worse. I am still waiting for a response, a refund or any meaningful attempt to resolve this.

I am so disappointed with this service and would not recommend it at all.

I paid nearly £90, plus extra for guaranteed same day delivery between 12pm and 3pm for my important party. But my order didn’t arrive that day at all — it turned up the next day instead. Worse still, half the items were missing, and the flowers that did come were in terrible, wilted condition.

This completely ruined my preparations. I paid extra for same day service and got delays, missing goods and poor quality items. Absolutely terrible — I will never use them again.

Ordered for same day delivery but due to a system issue, the flowers were delayed.

I contacted customer service and in addition to the flowers being delivered (they were lovely as expected), I was satisfactorily compensated for the delay.

Overall a positive experience, due to the actions taken by the customer service agent to rectify an initially disappointing situation

Placed an order which I requested the same day. The company, via WhatsApp contacted me to say those particular flowers were not available but they could offer similar and my flowers would be next day. I didn’t want next and said I was ok with the flowers being different but if they couldn’t be delivered on the same day I wanted to cancel the order and get a refund. They replied to say they would ‘try’ to deliver today. I repeated that unless it was confirmed today, I wanted to cancel. They reassured me my ordered would be delivered today so I asked them to proceed. My flowers have not been delivered and now, the Whatsapp account I have been in touch with, it is very busy and not replying as to what has happened to my order. Not very happy

Excellent and prompt couldn’t be happier

Terrible experience

I’ve had multiple bad experiences the last few times I ordered: delays, poor‑quality flowers, and now no way to track my latest order. This time I even paid an extra £15 for same‑day delivery, but it’s been 3 days past the delivery date with no updates, and customer service is not responding at all.

This used to be a good flower supplier, but the service has become absolutely terrible. I do not recommend using them.

Great service. Highly recommended

I had a great experience with Flowers.co.uk. My mum in America placed the order, but because she isn’t very tech savvy, she accidentally entered the delivery address incorrectly. This meant the flowers couldn’t be delivered properly at first. Once we contacted customer service, they were incredibly professional, helpful, and quick to update the address. Despite the mistake being completely on our end, they handled everything smoothly and made sure both bouquets were delivered on time. The flowers were beautiful, and the customer service was excellent throughout. I really appreciate how understanding and efficient they were. I wouldn’t hesitate to order from them again.