MyFlowers 

Ordered a medium bunch of flowers for my mums birthday. So many issues…. Firstly, delivered the day AFTER I had paid extra for. Secondly, it was the saddest bunch of flowers you’ve ever seen. The website says the medium bunch is in the photo… you can clearly see the count of flowers doesn’t match. The flowers were also the wrong colour, they said it was my display settings on my device. Finally, the free vase… no where in sight.
I asked for a refund or at least credit…. And they are seemingly not keeping the promise they put on their website.
Please do not use these people. They are horrific.

This is my 4th order from MyFlowers and it never disappoints. The flowers are fresh and my partner really love the flower vitamins included and called it "flower steriods" lols as it makes the flowers bloom and pretty. The delivery is one point! I never have to worry if its delivered on time or not as it is always on time. The customer help service is also great. They are very responsive to every query I have with regards to my orders.

I found what appeared a great site. I checked Postcode for delivery same day. Yes they could! Amazing. So I ordered a SAME day delivery Bouquet of red Roses.
No confirmation email. Nothing. Hours later an email telling me they were unable to deliver. I thought fair enough I will accept errors happen and asked for a refund. refund refused because order already being sent!?
They then sent a 'bunch' not a bouquet of Roses which were very poor and wilted a whole day later.
I have been very upset and am battling with a bunch of incompetent people.
Now days later after numerous messaging and emails I have been offered a 15% partial refund.
I refused obviously. My Bank has been informed. I have to wait 15 days (Visa Debit) to dispute.
The actual problem as I see it-is-that the Website advertises. They cannot actually supply what is advertised. I simply (?) want my money back.
DO NOT USE THIS COMPANY!

The flowers are always fresh, beautifully arranged, and delivered with great care. I really appreciate their attention to detail and would happily recommend them to anyone looking for beautiful flowers and outstanding customer care.

Bouquet Never Arrived, Money Refused
I ordered a bouquet from this company. According to their promise, it was supposed to arrive on a specific date — it didn't. When the bouquet finally arrived, it was completely different from what was shown on the website — cheap, nothing like the photos.
Company's response: "It's the same bouquet." I disagreed. They offered to send a replacement — I agreed, hoping for a proper resolution.
Second delivery: the bouquet arrived dead. The flowers were dried out, wilted, and unusable. This wasn't a bouquet — it was garbage.
I requested a refund — the company refused. They hide behind their terms and conditions while failing to deliver on any of their promises.
What's on the website is completely different from reality. The photos, bouquet description, delivery dates — nothing matches what you actually receive.
My advice: If you value your gift and your money, find another company. This company doesn't stand behind quality and refuses to compensate for defective products. Very disappointed with their service.
Order s1091783
Please note I Paid 70£. unfortunately not possible to attached photo I have it on my phone, what Order for 70£ and what I got in the end.

I ordered a medium-sized bouquet of peonies for same-day delivery because I needed them for the following morning. I paid £5 for delivery, but I was also charged a service fee and what appeared to be an additional delivery charge, which I didn’t understand.

Unfortunately, I missed two calls from the company. When I checked the voicemail, it said they couldn’t access the delivery address I had provided.

I tried contacting them repeatedly but only received AI-generated responses. I immediately sent both a message and an email asking if they could deliver the flowers the following morning instead, as I wanted to give them to my friend in person for her birthday.

They didn’t reply to my email until around 4 p.m. the next day, and the flowers were delivered at roughly the same time. Thankfully, my plans ended up being cancelled, but otherwise there would have been no way for me to give the flowers to my friend myself.

To make matters worse, the bouquet looked nothing like the one advertised. For £52, I expected a much higher-quality arrangement that resembled the product shown on the website.

Overall, the lack of communication, delayed customer support and the disappointing bouquet made this a very poor experience.

If I cud upload pic I would 🙄 seriously I am speechless.

Positive sides, the packaging is amazing ngl and house to house delivery service is fantastic but still I do not recommend this website.

Flowers did not arrive on day promised. They were 2 days later than.
Customer service was appalling. They did not respond to numerous emails.
Would never order from them again

Like the rest of the reviews, awful company. I never leave the reviews but they are so bad that I needed to comment. Purchase flowers, then told me couldn’t do same day. I asked for a refund for 4 days and kept trying to give me a refund on the delivery charge. Eventually agreed to whole refund and said it had been processed. Week later still no refund, chased up and they said sorry we will process now. STAY CLEAR

I paid extra for morning delivery because these flowers were for my mum's birthday, and they never arrived. It's now well past the promised delivery window, and the parcel isn't even out for delivery.

To make matters worse, there is no customer service to speak to. No way to get an update, no response, and no reassurance that the order is even on its way. Paying a premium for a service that isn't delivered is completely unacceptable.

This has completely ruined what was meant to be a special birthday surprise. I wouldn't order from here again and certainly wouldn't recommend them! Go elsewhere!

I’ve ordered a bouquet with balloons
Pictures are deceiving ( what you see isn’t what you’ll get)
I received a small bouquet and a candle
Also I didn’t received any picture with the bouquet prior delivery or any email or notification about shipping
Also the customer service service chat wasn’t very helpful

Ordered flowers for a birthday for same day delivery which they claim to do. Had a message at 4pm that it wouldn't be possible to deliver on that day but could deliver the next day which was no good as the recipient would not be there. I requested a cancellation and refund which after several emails and false promises took 12 days to get my money back. First and last time using this company.

I wanted to send flowers to my daughter and saw the same day delivery so ordered rather than use my normal local florist of choice.
I was called 2 hours after submitting my order to be told that the order couldn’t be done and would be carried out the next day.
No idea of time or anything or offer of a refund. I was offered an extra gift to compensate.
But having read other reviews it seems the promise of same day service is fiction.
Next time I’d rather wait or go to tesco on the way.
It’s misleading to promise the time line.
I won’t use them again.

Paid for AM delivery flowers arrived in the afternoon,a vase was requested with the order but not provided and finally the quality of the flowers were terrible they were dead/dieing after 3 days,emailed customer service NOTHING BACK

They’ve never even arrived but when I messages they e said they were and stopped replying

Order #4495

I was really disappointed with my experience. I paid extra for a same-day evening delivery because the flowers were for a special celebration. The app accepted my order, let me choose the delivery slot, and took my payment. Only afterwards was I contacted and told that same-day delivery wasn’t available for my postcode. This completely ruined the occasion, as the flowers arrived the following day after the celebration.

The app also advertises that you’ll receive photos before delivery, but I never received any.

I was promised a refund for the same-day delivery fee. I paid using Klarna, and after contacting Klarna they confirmed that no refund had ever been issued. They also explained that if a refund had been processed, my Klarna balance would have updated immediately. It’s now been over a month and half , and I still haven’t received it.

At this point, it’s not even about the £8. It’s about accepting orders for services that can’t be provided, making promises that aren’t kept, and the unnecessary stress this caused. I hope this feedback encourages improvements so other customers don’t have the same experience.

I am extremely disappointed with my experience with MyFlowers and would not recommend this company.
I ordered three medium bouquets, but only two were delivered. Despite contacting customer services, they repeatedly failed to address the missing bouquet and instead kept offering vouchers towards future purchases rather than resolving the actual problem or providing the refund I requested.
The bouquets I did receive were incredibly disappointing. They looked nothing like the quality advertised on the website and were more comparable to inexpensive supermarket flowers despite the premium price I paid. To make matters worse, the flowers had already started to wilt and deteriorate within just over 24 hours of delivery, despite being cared for correctly.
The company also advertises that customers receive a photo of their bouquet before dispatch and that it will be adjusted if necessary. This never happened, and I received very poor communication with no meaningful delivery updates.
The most frustrating part has been the customer service. My repeated requests for a full refund have been ignored, with the company continuing to offer vouchers for future purchases instead. Why would I want to order again after such a poor experience?
I will be uploading photographs showing the bouquets when they arrived and how they looked less than two days later so that other customers can judge the quality for themselves.
Overall, this has been a very disappointing experience with poor quality flowers, an incomplete order, and customer service that has failed to take responsibility. I will not be ordering from MyFlowers again.

Loved it! They send photos of the flowers and the delivery! :D

I am really disappointed ☹️ Flowers should arrive between 12 to 3pm. They would not be delivered until I made complaint. When he delivered he did ring the bell just left it behind the door.

Would be 0if i could . Delivered wrong dead flowers . Ordered sunflower’s bouquet got roses that my wife hates plus wrong chocolates … will never use again ….

I ordered flowers and expecting them.to be delivered same.day and they told.me delivery next day after I have done payment no communication its really upsetting I dont advise this company