MyFlowers 

I wish I had read the reviews before ordering as it would have saved me a whole lot of hassle!!! They guaranteed delivery same day, then were not able to do so (I only found out because I happened to ask). I requested a refund via the chat feature on the app, they told me they would reschedule delivery. I asked again for a refund and they assured me a manager would contact me via WhatsApp or email. I waited all day and then had a WhatsApp to say they had rescheduled the delivery to the following day and i had one hour to choose a complimentary gift. I responded immediately to request cancellation and refund and I have been totally ignored since.

I have messaged on the chat in the app, in the WhatsApp message they set up, and I have emailed customer services and have received nothing.

They guaranteed same day delivery which I paid for, and then they were unable to fulfil. Due to what I needed this for I had to go elsewhere as the person I was sending it to was moving out of their house at 9am the following day hence why I went with this company for same day delivery.

I don’t mind if the resources are there to not meet the order requirements as long as you swiftly reimburse the customer and issue the refund. At the very least, reassure your customer that the refund is being processed, even if it takes some admin time to do.

I don’t understand at all why I have had to fight so hard for a cancellation and refund for an order I paid for that this company were unable to fulfil? This is a very basic and standard process and it is within their own policy online.

Extremely disappointed, terrible customer service where you get ignored. Not a cheap product and not everyone can afford to be out of pocket that much whilst the company faffs about with your money!

Yet to receive any refund or response. I note from reading other reviews they only respond to the positive ones!

My flowers came nothing like what I ordered I ordered the 40-50 centimetres flowers they came 26 centre metres they was a birthday gift and I am utterly disappointed and disgusted with what i received and they died after 2 days I contacted them for a refund as I was legally entitled to and they refused to refund me multiple times stating the consumers rights act isn’t effective which it is so they legally have to refund me but they are refusing stating it’s a perishable so it’s not applicable but it states that perishables have to be as described but the flowers didn’t look anything like what I bought and it states on there website that it’s a 7 day guarantee and my flowers barely lasted 2 so I’m having to get a refund through the app terrible product and customer service.

They do not deserve even a single star. Sent damaged flowers and forcing me to believe that the bouquet was fresh.
Sent countless emails with pictures and videos on arrival as well as after few days.
No one to speak to and customer service is shambolic to say the least.

Absolute con artists. Beward of the hidden terms of their subscription service which states you can cancel any time but you acgually cannot until you have paid for 3 more bouquets of flowers!

Amazing flowers

Hi
Order today £68 paid
Delivery slot 12:00 -15:00
Nothing delivered.
Don't answer for WhatsApp and email
They scammer

Absolutely horrendous customer service. Never truly acknowledged my complaint/concern and clearly they don’t have a system that allows you to see pervious interactions

Excellent the flowers is so beautiful

Placed an order for some flowers and other items as a surprise birthday present for my wife. Paid for next day delivery between 9am and 12pm.

No delivery arrived on the required day and after speaking with the automated chat bot I was told my delivery would be the following day which defeats the point of surprise present. I complained through chat bot and was denied a refund. I no longer require the items as they are no longer arriving on the day I paid for them to arrive on.

Awaiting a email response from customer services but I would advise anyone wanting ‘next day’ flowers not to order from here as they won’t turn up.

Update:
The customer services dept has since been in touch. They have kindly offered a partial refund which was completed immediately and have apologised for the inconveniences caused. The gentleman (Paul) was very apologetic, helpful and understanding of my frustrations. My opinion has now changed and I would likely use this company again as a result of this positive customer service experience.

Absolutely terrible service. I paid for same-day flower delivery on 12th July 2026, but the flowers were never delivered to me.

After chasing for updates all day via WhatsApp, I was eventually sent a photo claiming the flowers had been delivered but the photo wasn’t even of my property. The driver left them on a random driveway instead of delivering them by hand as requested.

When I complained, I was told the driver didn’t have my contact details, which is the company’s responsibility, not mine. I asked for a replacement that evening but was told it was too late, despite the failed delivery being entirely their fault.

I immediately requested a refund. Nearly a week later, I still hadn’t received it and was told to email and repeat the whole story again.

Poor communication, no accountability, and a complete failure to provide the service I paid for. I won’t be using this company again and wouldn’t recommend them.

I order for medium Marshmallow Flowers and they offered that if i joined their flower subscription package they were going to give me the medium marshmallow flowers i paid for at a subsidized rate which they did and they added extra medium subscription flower to my order bring my total order to £68. Tell me why they intentionally delivered small marshmallow flowers, no medium subscription flowers and no explanation. Y'all ruined the birthday surprise i needed it for. Won't be using this service anymore and if y'all charge me for any subscription i'll be suing your ass!

This is my second review additionally to the first one. I spoke with Paul who had offered to resend a better bouquet which he did. Thank you Paul for the offer but I strongly believe that the company should be more careful in the first place!

Ordered for my wife birthday a bucket of roses,paid the 15£ for the delivery spot I wanted just to get a phone call an be told they can t deliver,i said ok,even before 21:00 is ok.
Nothing!
No delivery!
No email or phone call after!
What a shameful service!

Dead and dying flowers bouquet so small better from petrol station
Refused to give me any refund only small amount off next order
My wife critically ill she was heartbroken
How can you treat people under stress and strain this way
Having to battle against faceless organisations who promised something they could not deliver then abandoned you
DO NOT use this company

Super quick delivery. Flowers lasted a good amount of time too.

Delivered flowers a day late. Promised a vase as a goodwill gesture, then didn’t deliver a vase. Couldn’t understand the person I spoke with on the phone, and not sure they understand the whatsapp messages either. Disappointing as the flowers were a birthday gift for my wife. Avoid!

Very poor and disappointing service. I paid for same-day delivery, but my order arrived 2 days late! When it finally arrived, the bouquet, teddy bear, vase, and promised complimentary gifts were missing. Completely ruined the purpose of the gift. Don’t let them ruin your special occasion too. I would definitely not recommend this service.

Fast delivery, beautiful high quality flowers with clear instructions

I m order yesterday 11am 50 red roses and that cost me 68£ and today is time 6.47 pm and my order still not here this company really sucks and bad service they ignored customer and destroyed my mum birthday never again