MyFlowers 

Great service. Recommend

They’ve been very quick, and with an absolutely wonderful service! Thank you Myflowers!

Beautiful experience from the start to the end. The website is perfect and you know just what you are getting. I got these flowers as a gift for my friend who loved them so much, along with the vase! 💐

I placed an order and it was delivered successfully the next day. My mum was happy with the gift and arrangements. They also provided me a picture of delivery. Thanks :)

Placed an order for a bunch of flowers to be delivered, all fine untill the next month came round and two my surprise another bunch of flowers arrived A repeat delivery had been set up without my knowledge and money taken from my account WARNING this seems to be a common scam by this company read the reviews before using the flowers where of poor quality as well

The flowers where greatly recieved and would have scored a 5 if the arrived a little earlier

Absolutely awful, scam of a company. Wish i read all these terrible reviews sooner, and if you look at their facebook page, every single reaction to their posts( that they’ve turned comments off for) are just angry faces. I ordered £35 worth of flowers, with an extra £15 for same day delivery. The order popped up saying it would be delivered between 6pm and 9pm and of course it hasnt been. Received no order confirmation, no account linked to the details i put in, and no bloody flowers. Joke. Apparently they offer refunds only to customers who leave awful reviews in exchange for them deleting it, lets see!

I ordered flowers for our anniversary for my wife . Should have been delivered between 8 and 12 and should have come with free vase . They turned up 4 hours late with no vase so had to wait in for them and then go out to buy a vase so my anniversary day was wasted . Complained and they offered me a £20 voucher to use with them again told them I would not use them again as could not contact anyone on line to find out where order was and couldn’t contact no one on there WhatsApp number . This company is very poor service do not use these at all terrible experience. Must just be a generic reply because as you can tell from my review I won’t ever use these again . Very poor

I’ve adjusted my review rating as was contacted by management (Roy) within 24h of escalating the complaint as a formal dispute. He was apologetic about how it was handled and offered to cancel the first order and upgrade the second. But I just wanted the refund for both orders by then and he processed this within one hour of contacting me and called again to confirm I had received the email confirmation of the refund receipts. And offered 30% off and a complementary gift for the next order. Received the refund within 48h after.

I appreciate the response from management and wish it had been this simple initially as would have still continued with the second order. Would suggest further training of front desk customer personnel as poor initial customer service seems to be a recurring theme.

>>>>>>>>>>
Disappointing customer service. Placed an order for flowers twice by mistake and requested cancellation of one order within 15 minutes of purchase but the company keeps saying they are unable to refund and can hold it for the future. Kept going back and forth without any valid explanation as to why the refund cannot be issued and when I requested cancellation of both orders based on the frustrating customer experience (requested within 24h of purchase and delivery date over a month into the future so not entered any of the processing stages), all they can say is the refund cannot be issued. Avoid for peace of mind. It should not be this difficult to get a refund/cancellation issued especially when you follow the company cancellation policy.

Update to my previous review

After 8 days, many calls and emails, including this company closing my subscription rather than meeting their promise, I was contacted by “Paul”. He apologised and has sent a large bunch today… Well done to him for sorting this (finally) just a shame it wasn’t prompt enough in the first place.

My biggest mistake wasn't ordering flowers. My biggest mistake was reading the Trustpilot reviews after placing my order instead of before.

I ordered a beautiful bouquet in soft beige and pastel tones for my younger sister's graduation with same-day delivery, expecting to receive exactly what was advertised.

A couple of hours later, I was told my chosen bouquet couldn't be delivered that day and would only be available the following day. Instead, a local florist could make "something different."

Naturally, I asked whether it would still be in soft neutral colours or something completely different. I was told they needed to check with the local florist.
Your website also states that customers receive a photo of their bouquet before delivery.
Then...
Nothing.
About four hours of complete silence.

With the graduation getting closer and still no clear answer about what, if anything, would actually be delivered, I finally opened Trustpilot.

The more reviews I read, the more I realised my experience was becoming almost identical to so many others. I immediately cancelled my order and requested a refund because I already suspected getting my money back would become more difficult than placing the order.

After reading so many reviews, and with a fairly vivid imagination, I almost felt relieved that nothing arrived. I may have avoided the cognitive dissonance of expecting a beautiful bouquet and receiving what, judging by other customers' comments, sounded more like a starter kit for a rabbit, thoughtfully decorated with a couple of imaginary honorary dandelions for moral support.
The company confirmed by both email and WhatsApp that my order had been cancelled, my subscription would be cancelled, and my refund would be processed within 7 working days.
Seven working days have now passed.
No refund.
My subscription is still active.
Customer support kept sending me from WhatsApp to email. After I emailed them again, they simply stopped responding.
I have now opened a dispute with my bank and blocked this merchant from taking any future payments from my account.
As funny as parts of this story may sound, there is nothing funny about paying for something that never arrives, then spending weeks chasing your own money.
If you've experienced something similar, don't stay silent. Know your consumer rights. Keep every email and screenshot. Contact your bank, dispute the transaction and ask them to block the merchant if you're worried about future payments. Report the matter to the relevant consumer protection authorities.
I also intend to report this matter to the appropriate consumer protection authorities. Companies should be held accountable when they take customers' money, fail to provide the service they promised, and then fail to honour the refund they themselves confirmed.
I sincerely hope nobody else has to spend an important day desperately searching for replacement flowers at the last minute, only to spend the following days chasing a refund that was already promised.

My husband ordered me flowers for anniversary and was eligible for same day delivery. They never came !
He emailed the company. And there reply. Was that it was Royal mail fault
We emailed back on the 4th day still no flowers asking for a fully refund as the occasion had passed and they didn't for fill the contract we had for same day delivery and explained that as far as royal mail goes that contract was with them not us all they have offered is 18% off our next order. No not only we had no flowers they have the cheek to keep our money ... but under the consumer act 2015. We have a the right to our money back as they broke the contract day five they have tried to deliver the flowers. To which I told them in a email ewe refuse delivery and want our money back. Now I shall be taken this further how many more people have they done this to. Never order again

Thank you ! Everything is lovely as always 🌸✨

To be honest, I ordered a grand (20) bouquet of red and white roses for my mothers 60th, and as soon as I placed the order I didn't receive a confirmation email which alerted me 🙄.. and as I soon as I read the reviews I was extremely concerned that my order would not be fulfilled as seen on their website. I then in fact reached out via email for a refund but was told my order was being processed.. so on delivery day my mother gets the box of flowers, vase and a celebratory card and was immediately overjoyed.. needless to say My Flowers pulled through!

Absolutely terrible! Avoid , ordered flowers for someone who is terminally ill in there 3 hour window, flower didn't turn up for 3 days , when they did flowers were in terrible state , no vase , was promised a full refund still waiting, unacceptable service and customer service who are completely rude and don't give a shit has they have had my money.

Absolutely stunning rose bouquet! The flowers were fresh, vibrant, and beautifully arranged. Every rose was in perfect condition, and the bouquet looked even more gorgeous in person than I expected. It made a truly special gift and lasted well. Excellent quality and presentation.

Always order flowers from here
Good quality and reasonable price

Delivered with real care the packaging and the bouquet were both top notch. Great experience

Great service

One-time flower order turned into recurring monthly charges

I placed what I understood to be a one-time order for flowers from MyFlowers. After that purchase, MyFlowers began charging my American Express card every month as though I had enrolled in a subscription service.

I did not knowingly request or authorize a monthly flower subscription. I contacted MyFlowers and asked them to cancel the recurring charges, but they refused to do so. I ultimately had to contact American Express, which has now blocked any further charges from this company.

Customers should be extremely careful when ordering and should check whether a recurring subscription has been added to their purchase. In my experience, resolving the problem directly with MyFlowers was impossible.