Myfurnitureinsurance Reviews 

654
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, friendly, and professional, often calling ahead to let people know when they will arrive. Consumers are very happy with the overall quality of the service, noting that damaged furniture, tables, and beds are restored to look brand new again. Some people were dissatisfied with occasional issues, such as very long waiting times for appointments or repairs that did not fully resolve the initial problem. A few reviewers also noted that some specific defects were left unaddressed or that technicians occasionally struggled to complete all requested fixes.

What people talk about most

Service

People report overwhelmingly positive experiences with the repair service, highlighting prompt arrivals and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, polite, and... See more

Product

Customers had ambiguous experiences with product quality, reporting a mix of satisfaction and severe issues.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with furniture repair jobs.... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both rapid service and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(654)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very bad stain to the arm of our sofa…

A bad stain to the arm of our sofa which after 20 minutes disappeared with no sign of the problem it had originally caused.
The young tradesman was very good at his job quick, tidy with immaculate manners.
We can't thank the company and tradesman for the job done.
From very happy customers,
Linda and George Jones.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Certificate Number[1931043] | Claim…

Certificate Number[1931043] | Claim Ref(272690)

Has been declined on basics the sofa was mis-handled rather than accidental damage by a child.

I have purchased £240 protection cover and absolutely shamless to avoid an eligable claim.

Avoid avoid avoid this company- not worth it

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

The type of service one longs to receive

I couldn't be more impressed with the outstanding service Dave provided. From start to finish, he demonstrated exceptional professionalism and a level of dedication that truly sets him apart. His communication was clear, friendly, and timely, ensuring I felt informed every step of the way.

Dave went above and beyond to ensure everything was perfect, showing incredible attention to detail and care. It's rare to encounter someone so committed to delivering an excellent customer experience.

I feel incredibly fortunate that Dave was assigned to assist with our furniture. He made the entire process seamless and stress-free. Dave is undoubtedly a valuable asset to the company, and I sincerely hope his hard work and outstanding efforts are well recognized and rewarded.

Thank you, Dave, for going the extra mile—you’ve made a lasting positive impression!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Was kept fully informed of date and time of visit. Friendly, professional technician quickly eradicated the stain on my sofa.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

V
Rodney was very helpful explaining what he was doing before leaving he asked if we had any questions and if we were satisfied with his work the answer of course was yes 10 stars Rodney

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Engineer was friendly, knowledgeable and removed stain quickly. I didn’t think spill would come out. But looks great and very satisfied.

November 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look