Myfurnitureinsurance Reviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the efficient and straightforward booking process. Customers frequently praise the staff for being exceptionally polite, friendly, knowledgeable, and respectful of their homes during visits. People also appreciate the prompt communication, noting that technicians regularly call ahead with precise arrival times and complete their jobs quickly and cleanly. Some reviewers were not happy with certain repairs, mentioning that issues occasionally returned shortly after completion or remained entirely unresolved. Consumers also noted experiencing frustratingly long wait times for scheduled appointments or waiting extensively for necessary replacement parts to arrive.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly, polite, and professional nature... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Product

Reviewers express mixed feelings about the product quality and furniture items received. Many customers are... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent furniture repairs and attention... See more

Response time

Users describe mixed feelings regarding response_time, experiencing both efficient service and initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(653)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was unaware that the insurance only…

I was unaware that the insurance only covered structural damage. I was told that the sofa would be cleaned and and scratches would be dealt with. The left hand side of the sofa is still sitting slightly lower than the right hand side. Can't say that I am happy with the result at all

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Service

Repairman actually came next day instead of the advised time of a week so that was a bonus!
Gary the Repairman was extremely helpful and managed to do a repair rather than wait weeks for a replacement.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Total satisfaction

We was issued a 3 hour time slot the night before,on the day the technician phoned to tell us what time he would arrive on arrival he gave a friendly / professional service. On the assessment of the work required he kept us informed of what he was going to do.Completed in 40 minutes no mess at all. It now looks like new again, the technician is a credit to emmiera group. Yes i would definitely recommend emmiera. Thank-you

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not use. …

I ordered a lot of furniture from Oak furniture land and the coffee table had an accident. There availability was very poor , but in the end the technician turned up to do the repair and now it is 10 times worse. A beautiful solid oak table cover in runs and drip marks and looks absolutely horrendous. I am absolutely devastated. No after care support.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

4 stars for trying

4 stars for trying. My leather chair had a heat gun on it to try and straighten out the leather on the arm, that was creased tight in one pjace and floppy elsewhere, but not long after he left it sprung back to how it was before it was done. A brand new chair, shop won't replace because of a manufacturing fault. They will keep sending out this company to try to fix it, what's the point, upholster was very polite and professional but its very difficult to put right a manufacturing fault, just wish this would be acknowledged that's all.

June 16, 2026
Unprompted review

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