Myfurnitureinsurance Reviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the efficient and straightforward booking process. Customers frequently praise the staff for being exceptionally polite, friendly, knowledgeable, and respectful of their homes during visits. People also appreciate the prompt communication, noting that technicians regularly call ahead with precise arrival times and complete their jobs quickly and cleanly. Some reviewers were not happy with certain repairs, mentioning that issues occasionally returned shortly after completion or remained entirely unresolved. Consumers also noted experiencing frustratingly long wait times for scheduled appointments or waiting extensively for necessary replacement parts to arrive.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly, polite, and professional nature... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Product

Reviewers express mixed feelings about the product quality and furniture items received. Many customers are... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent furniture repairs and attention... See more

Response time

Users describe mixed feelings regarding response_time, experiencing both efficient service and initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(653)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly fast service

Great friendly fast service. I was kept informed at all times and the service engineer rang to say what time he would arrive. Very satisfied with the repair and advice given if I need future repairs.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service from the booking which was easy, user friendly and efficient to the visits. Both Ryan & Lee who visited the house were super friendly, explained everything in full and were thorough in investigation and fixing the issue. No mess or fuss left behind and always kept me informed so special mention to them both! A credit to your company
If I could pick on one slight area for improvement it would be the time waiting for an appointment can take a week or so which is me being very picky.
Still a 10/10 service!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, customer service excellent, engineer excellent and friendly; top marks.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I'm very pleased that I got my bed…

I'm very pleased that I got my bed working again. Alex the bloke who came today was here early because he text me to say that he would be earlier than the time given. Then he rang me to say that he would be about 20 minutes and he was.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sevice

Technician phoned about 15 minutes before arriving. After a thorough appraisal of the situation he was able to formulate a resolution. When completed he showed both myself and wife how to deal with the problem should it recur.
Thank you for sending such a courteous and professional technician.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the service

I am satisfied with the service. The young man came at a reasonable hour. Kind and polite and even took his shoes off at the door.
He was able to fix the problem with lil issue clean up after himself.
All good

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa repair

The man arrived when he said he would and made an assesment about the problem within minutes he then said that he could sort it out no problem and did so within one hour. A lovely polite friendly guy and a very professional service

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Technician was very professional

Technician was very professional, and explained exactly the issue I had. 5 star service. The only issue I had was having to go online to make the booking as I’m not a tech savvy

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Jason

Jason, the technician, was respectful to myself and of my property.
The repair was carried out and the area left clean and tidy with everything replaced where it should be.

March 4, 2026
Unprompted review

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