Big scam, they are selling it like its official garmin. Absolutely rubbish quality. Its shocking they are still in business, crazy that no one is taking them down. Even using garmins logo. Clearly a s... See more
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Review summary
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This company is not based in the UK!!! Went for the next business day postal service at £9.99. 10 days later it arrived, after the intended use. Several attempts to contact the company have failed... See more
I bought the quick fit strap stainless steel band and since I'm in Canada it costs me xtra $$$ for duty fees which I wasn't informed there was. For 100$CAD the product is really cheap, the clip keeps... See more
I have ordered a band from Garmin band thinking i was getting something from a local site, however I found out later it was coming from France (i am in Australia). Now i don't know if i will even get... See more
Company details
Written by the company
Distributeur de bracelets pour montres Garmin.
Contact info
34 avenue des Champs-Elysées, 75008, Paris, France
- contact@mygarminstraps.fr
- mygarminstraps.fr
2.4
Poor
990 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrongful advertising and use of Garmin’s logo
I just placed an order thinking this company had real Gramin bands since they are using their logo without permission.
After I found out the reviews, I went back on the website to see the small statement at the bottom stating they are not affiliated with Garmin at all.
Very disappointed and I sent a email saying I want a full refund before the order is being processed.
Hope I don’t need to take legal actions.
March 12, 2025
Unprompted review
Reply from Mygarminstraps
Dear Amelie,
We’re sorry that you feel this way. As stated on our website, we are an independent reseller and not affiliated with Garmin.
Regarding your order, we can confirm that you have been fully refunded. If you have any further concerns, feel free to reach out.
Best regards,
Absolute rubbish
Absolute rubbish. Ordered a strap for my Garmin SQ2. It took several weeks to arrive and is already falling into pieces two months on. It's just overpriced junk. Avoid!!!
March 10, 2025
Unprompted review
Reply from Mygarminstraps
Hi,
That doesn’t sound normal at all. Our straps are designed to be durable, so we’d like to find a solution for you. Please reach out to us through our website so we can assist you further.
Looking forward to resolving this for you.
Best regards,
Not original Garmin watch strap.
March 7, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
As mentioned on our website, our straps are not original Garmin products. However, this does not affect their quality or value.
If you are not satisfied, you can initiate a return directly on our website. Let us know if you need any assistance.
Best regards,
These are cheap Chinese knock offs…
These are cheap Chinese knock offs don’t be conn d by this site certainly not worth what they are charging
They seem to have a standard response for every review
February 20, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We’re sorry to hear that you’re not satisfied with your purchase. Our goal is to provide quality products and a positive experience for our customers. If there’s an issue with your order, please reach out to our customer service team—we’d be happy to assist you.
Best regards,
It’s not the Garmin Store/ Brand
Like everyone, I wish I had read the reviews here first. I assumed it was a legitimate Garmin strap and was from the Garmin store - the way the website is branded looks like it’s a legit Garmin product. For the price (€48 incl express delivery), it’s not worth it. you can get the same off Amazon or sites like Temu etc. comes in a cheap ziplock wrapper.
Product feels okay for now but I’ll give it 6 months, will most likely snap off when out for an ocean swim.
Credit to Jean at customer support for getting back to me on why delivery was taking long.
February 25, 2025
Unprompted review
Reply from Mygarminstraps
We’re sorry to hear that the product didn’t meet your expectations. We strive to provide high-quality accessories, and we regret any misunderstanding regarding our branding.
We appreciate your feedback and will take it into account to improve our service. On a positive note, we’re glad Jean could assist you with your delivery inquiry.
Thank you for sharing your thoughts.
Best regards,
I recommend this company for your Garmin bands
Jean at customer service helped me return the wrong band I ordered. I ordered it well before Christmas and I was unable to use their online portal to return because the return period had expired. Jean worked with me via email to complete the exchange and I received my correct band which they sent out for free even before receiving my return. I recommend them.
February 20, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you very much for your positive feedback! We are delighted to hear that Jean was able to help you and that you had a satisfactory experience despite the circumstances.
We really appreciate your recommendation and hope to serve you again in the future!
Yours faithfully
Ordered the correct bad for my watch…
Ordered the correct bad for my watch however it doesn’t fit.
February 20, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We’re sorry to hear that the band you ordered doesn’t fit your watch. We understand how frustrating that can be, especially after ordering the correct model. Please reach out to our customer service team with your order details, and we’ll work with you to resolve this issue, whether it’s finding the correct fit or assisting with a return or exchange.
We’re here to help!
Best regards,
Avoid
First it took weeks to receive the replacement band, then within an hour of wearing it outside it just fell apart. The metal band like any other metal band is hold together by pins and you would expect them to work.
do not trust this company as soon they realize it is their fault they stop responding to emails.
February 6, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We are very sorry to hear about your bad experience with our product and service. This is absolutely not the level of quality and service we wish to offer our customers.
We understand your frustration with the delivery time and the problem with the strength of the bracelet. We would like the opportunity to resolve this situation for you. Could you please contact us directly with the details of your order? We promise to look into your case quickly and find a satisfactory solution.
Thank you for giving us the opportunity to rectify this situation.
Yours faithfully,
I bought the straps for my Garmin…
I bought the straps for my Garmin Fenix, and I must say I am satisfied with the service. I had made a mistake in selecting the strap size, but they provided excellent assistance, changing them and talking with capable people. I solved everything and now have my straps. I consider the website reliable and trustworthy. Thank you.
February 11, 2025
Unprompted review
Reply from Mygarminstraps
Thank you for your kind words! We're glad to hear that you’re satisfied with our service and that we could help you get the right straps for your Garmin Fenix. Your feedback means a lot to us, and we truly appreciate your trust. Enjoy your new straps! 😊
Best regards,
Even one star is way too much for this…
Even one star is way too much for this company. On their website they try hard to make it look like as if they are directly connected to Garmin. It took more than 2 weeks to deliver my order. Even though they try to trick you into buying more than one item with "discounts", I luckily only purchased one watch band. The edges are super hard and not as smooth as on real Garmin products and the buckle is not made of plastic but thin, cheap metal. The color comes off on the buckle after less than one month of usage. Sent my complaint including a pic but they only answered after I sent a reminder. They declined my request by saying that I cannot give it back and they don't see damage on the buckle. This is poor and far away from how reputable companies treat their clients. I cannot recommend to buy here unless you want to experience bad quality and consumer service.
February 11, 2025
Unprompted review
Reply from Mygarminstraps
We're sorry to hear about your experience. We strive to provide quality products and good customer service, and we regret that we did not meet your expectations. If there's anything we can do to assist you further, please feel free to reach out.
They are horror
They are horror! They say that it will ve delivered in 1-3 days and the reality is at least 10 days.
Don’t recommend! Better use a reseller
January 9, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We are sorry for the delay in your order. It seems your shipment may have encountered some unexpected issues. We always aim to meet our delivery estimates, and we regret that this was not the case for you. If you need further assistance, please feel free to reach out.
Best regards,
Such poor customer service
Such poor customer service - I’m so shocked and exhausted by the process to refund/exchange that I don’t have the energy to go into detail, I would just advise anyone else to NOT use this company.
February 11, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We are truly sorry for your experience. We strive to make our return and exchange process as simple as possible. If you are facing any issues, please reach out to us, and we will do our best to assist you.
Best regards,
Terrible service
Terrible service, ordered a garmin strap that never showed, customer service took forever to respond just to tell me the order was cancelled without telling me
February 8, 2025
Unprompted review
Reply from Mygarminstraps
Bonjour,
Nous sommes sincèrement désolés pour l'expérience que vous avez vécue. Ce n'est pas du tout le niveau de service que nous nous efforçons de fournir. Nous comprenons votre frustration et nous allons travailler sur ces points pour éviter que de telles erreurs se reproduisent à l'avenir.
Nous vous remercions de votre retour et nous espérons pouvoir regagner votre confiance.
N'hésitez pas à nous contacter si vous avez des questions ou besoins futurs.
Cordialement,
This is specifically for customer service
This is specifically for customer service.
I received the wrong watch straps. Ordered for Forerunner 255s, received straps for Apple. Contact process was confusing as auto emails indicated I could contact by email but website said use contact form. Contacted immediately via email contacted with photos; day 1. Contacted 2nd time via online form with photos, day 3. Not sure which way worked to initiate contact.
Customer service was polite and helpful. Immediately offered to resend correct order. Received 14 days later. Given I live in Canada (I also thought was official Garmin products, I also did not notice the products ship from France), this turnaround is very much appreciated.
February 8, 2025
Unprompted review
Reply from Mygarminstraps
Hi,
Thank you for sharing your experience with our customer service. We appreciate your patience and understanding throughout the process.
We’re sorry for any confusion caused by our contact methods and for the initial mix-up with your order. However, we’re glad to hear that our team was able to assist you promptly and that you received the correct straps within a reasonable timeframe, despite the international shipping.
Your feedback is valuable to us, and we’ll continue working on improving our processes to make things even smoother. If you ever need further assistance, feel free to reach out!
Best regards,
Great customer service…
My review is based on customer service only. Not their products.
I ordered two straps for my Garmin Fenix7X. I did assume this site was a Garmin official site, I realised after placing my order and reading the small print that they are not affiliated with Garmin at all. I had mistakenly ordered the wrong size straps so I contacted customer support and they changed the order to the right size straps straight away. After the order was updated to the right size I was informed there was a stock delay on the larger size straps. As I was requiring the straps urgently I opted to cancel my order. My order was cancelled immediately and they processed a full refund of the purchase prices which was paid into my account two days later.
So whilst I cannot comment on the quality of the straps, I found My Garmin Straps customer service to be really really good.
January 31, 2025
Unprompted review
Reply from Mygarminstraps
Hi,
Thank you so much for taking the time to share your experience with our customer service. We truly appreciate your kind words and are glad we could assist you in resolving your order quickly.
We’re sorry for any confusion regarding our affiliation with Garmin, but we’re happy to hear that you found our support helpful and efficient. If you ever decide to give our straps a try in the future, we’d love the opportunity to serve you again!
Thanks again for your feedback—it means a lot to us.
Best regards,
Returns are impossible
Wanted to return a strap for my Fenix 7, link to return portal leads to an unsafe webpage which is not a return portal. Connected to customer service, no answer yet.
I checked this morning and the return portal link still refers to an unsafe webpage which is definitely not a return portal. So the statement of this vendor is not true. I never got an answer to my email to ask how I can return my purchase. Do not buy here!!
February 2, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We apologize for the issue with the return link. There was a temporary problem, but it has now been resolved.
Please try again, and if you still encounter any issues, feel free to reach out to us.
Best regards,
Terrible service, product still not here
Terrible service. Delay after delay. Makes it look like a legitimate Garmin product but it’s not. $50 plus dollars for one band and nothing to show for it.
February 3, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We’re sorry for the delays with your order. All our shipments are processed and delivered, but if you are experiencing an issue, please contact our customer support so we can assist you as soon as possible.
Best regards,
Stay far away from this company!
Wish I would have read the reviews first.
The web site makes it look like your ordering from garmin until you see the small disclaimer at the bottom of the page. I didnt notice it until after I made the order.
The straps that I received were NOT good so I returned them. The return process is infuriating! Dealing with Jean is like talking to a wall.
The incompetence of this company is staggering. I followed the return instructions to the letter, then was told they refused the shipment when it arrived. Then after many emails they had excepted the package and would give me a refund. They only gave me a partial refund. Many more interactions and I finally got my full refund. It was a 3 week battle to get my money back.
DO NOT BUY FROM THIS COMPANY!
Added after response from seller
I would have been thrilled if this company would have responded to multiple requests as quickly as they tried to save face in a public forum.
December 30, 2024
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry that your experience with our return process and customer service did not meet your expectations.
We understand the confusion regarding our website, and we apologize if our presentation led you to believe you were ordering from the official Garmin site. Our website clearly states that we are an independent retailer of compatible straps.
Regarding the return process, we regret that it took so long and was frustrating for you. We have been working hard to improve our systems and communication with our customers to prevent such delays and confusion in the future. We’re glad that you eventually received your full refund, although we understand this took longer than it should have.
Your feedback is important to us, and we are taking it into account as we continue to refine our processes. If you have any further concerns or if there is anything else we can do to make things right, please do not hesitate to contact us directly.
Thank you for your patience and for giving us the opportunity to address your concerns.
Best regards,
Bought 2 straps for my venu square and…
Bought 2 straps for my venu square and received 1 free, all 3 straps fell off the watch within minutes of me wearing it. I did get a full refund but it wasn’t easy to navigate the refund process.
Would never buy from here again
January 17, 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We apologise for the inconvenience. We have recently changed our returns system, which may have caused some delays and misunderstandings. However, we are delighted that you were able to obtain your refund. Thank you for your feedback, we are continually working to improve our service.
Absolute crap
Absolute crap... In just two weeks, the nylon strap I bought for my daughter's Garmin Venu SQ2 lost all its fastening straps. Absolutely avoid.
December 20, 2024
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you for reaching out and sharing your experience. We’re sorry to hear about the issue with the nylon strap. To resolve this, we invite you to contact us directly through https://mygarminband.zendesk.com/hc/en-gb so we can assist you in exchanging the strap or finding a suitable solution.
We value your feedback and apologize for the inconvenience caused.
Best regards,
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