At first , I faced an issue with unexpected charges, which was concerning for me. When i reached out, kenny from the escalation team responded and assured me that my membership is cancelled and that... See more
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See what reviewers are saying
Even though there I had some issues and there were points where my money was constantly taken from my account. I managed to get help through Imani who helped me cancel my membership and willing to re... See more
I have to say a big thank you. I got immediate response from the team, they were so helpful and it was all done via email. They immediately cancelled everything, working on refunding. Thank you for... See more
They really made sure that o received my gift as offered and the service team helped me every much especially by Sarra
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Good quality service and very helpful
Good quality service and very helpful
Good service by Emerald
Scam
Scam and terrible service including making me give a 5 star review before releasing refund which I'm now editing
The agent was responding promptly and…
The agent was responding promptly and he followed up on my request and assured me it will be sorted out. Thank you for great customer service.
Good escalation report by Paula
Good escalation report by Paula. Swift, communication.
They really made sure that o received…
They really made sure that o received my gift as offered and the service team helped me every much especially by Sarra
Maya was really quick in answering my question
Maya was really quick in answer to my question. She helped me nice to get what I needed. Thanks again Maya!
I wont refer people its not legible
Maybe for other is great but for me is not
Diamond
I like how fast they responded to my…
I like how fast they responded to my request. They replied as soon as I sent my question.
Great review by escalation team
The escalation team is good at communicating with their customers.
Awesome customer service
Awesome customer service. My request was successfully handled.
Thank you!
I was charged without my knowledge
Very assertive to concerns
Good Service.
Prompt action on my request
Very prompt response to canceling…
Very prompt response to canceling subscription.
I have to say a big thank you
I have to say a big thank you. I got immediate response from the team, they were so helpful and it was all done via email. They immediately cancelled everything, working on refunding. Thank you for putting me at ease and for speedy help. I can with all honesty say, a job well done. All was finalized within 8 hours.
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