MyHealthcare Clinic Reviews 

9,254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible medical and reception staff for being extremely professional, welcoming, and deeply attentive during every step of their appointments. Many consumers genuinely appreciate the thorough explanations, excellent treatments, and the remarkably comfortable environment consistently provided by the clinical team throughout the entire process. However, some people mentioned significant issues regarding unhelpful customer service and a frustrating lack of proper support during important health consultations. A few other people also felt that communication could be better, pointing out disappointing delays concerning test results and scheduling errors with appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professional, friendly, and knowledgeable... See more

Service

Customers had positive experiences with service, consistently praising the friendly and knowledgeable staff... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a mix of frustration and praise. Many... See more

User experience

Clients share ambiguous opinions on user experience, with some reporting welcoming and calming atmospheres... See more

Booking process

Users describe ambiguous interactions with booking process, reflecting mixed opinions among reviewers. On the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more

Company replied

Rated 5 out of 5 stars

Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more

Company replied

Rated 5 out of 5 stars

This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more

Company replied


Company details

  1. Dental Clinic
  2. Dental Hygienist
  3. Dental Implants Periodontist
  4. Doctor
  5. General Practitioner
  6. Orthodontist

Written by the company

MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(9,254)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently had a great experience with…

I recently had a great experience with Dr. Serafeim. His genuine care for his patients is evident. The staff was friendly, the facility clean, and I felt at ease throughout my visit. I highly recommend Dr. Serafeim for anyone seeking professional dental care.

January 10, 2024
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Experienced

Thank you so much for your heartfelt review! We are truly honored to receive your kind words. Providing genuine care is at the core of our mission, and your feedback reaffirms that we are meeting our goal. We look forward to the opportunity to serve you again in the future.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Best dental clinic I have visit in London

Dr Serafeim is an excellent dentist with extraordinary professionalism. He recommended me the best treatments for my teeth.
I was absolutely pain free when Dr Serafeim was replacing my fillings. Dr Serafeim and his assistant, Nadhira did an amazing job!

December 8, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Angus Lee

Thank you for taking the time out to write a 5-star review! We are dedicated to providing patients with the best possible care and service. Your feedback is invaluable and very much appreciated by our whole team.

Kind regards
Patient Support Team

Rated 5 out of 5 stars

Exceptional experience at My healthcare Clinic-Battersea

I had an exceptional experience at my recent dentist appointment with DR.Serafeim,for a deep teeth cleaning. The doctor was stunning and amazing, making me feel at ease throughout the entire process. Not only did he perform the cleaning with great skill, but he also successfully removed a black mark from my teeth. The dentist's office was not only professionally skilled but also incredibly friendly, creating an environment where worries were put at ease. The dentist took the time to explain the entire process, keeping me informed about each step during the deep cleaning. This transparency added to the overall positive experience, making the appointment comfortable and reassuring. From the warm welcome to the detailed explanations, every aspect of the visit contributed to a sense of care and expertise. Highly impressed with the friendly atmosphere and thorough communication throughout the procedure.
The experience was truly a Christmas gift, and I appreciated the fact that the procedure was painless. From start to finish, the dentist did an amazing job, and I left with a renewed sense of confidence in my smile.
Highly recommended!
Chiara

December 22, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Chiara

It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We are glad to hear that our team's efforts exceeded your expectations.

Kind regards
Patient support department

Rated 5 out of 5 stars

Dr. Serafeim

Dr. Serafeim is an excellent dentist with an outstanding personality. He is great at what he does and his service is top notch. My teeth look sparkling clean since my appointment.

December 29, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Noor Zeine

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

Patient support department

Rated 5 out of 5 stars

dentist review

I saw Dr Serafiem today for the 1st time and he was great.

December 29, 2023
Unprompted review
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Reply from MyHealthcare Clinic


Dear Ed

Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out.

Kind regards
Patient support department

Rated 5 out of 5 stars

Dr Setafeim - Amazing!

I have been a member at the dental clinic for over 3 years now and always see Dr Setafeim for a hygienist appointment. He ensures I am well looked after, explains each treatment and what to do to improve oral healthcare.
Great experience and thank you Dr Setafeim.

December 13, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Connor Phillips

Your continued support and the kind words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued member. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again.

Kind regards
Patient support department

Rated 5 out of 5 stars

Highly recommended for Invisalign

I recommend myhealthcareclinic for Invisalign as I love the results of my teeth. The journey of my teeth was overwhelming but thanks to Dr Theo and Dr Serafeim both doctors made the journey easier and smoother. I work full time and both doctors always tailored appointment to my availability, I did really appreciate that as you do not find this service in a lot of clinics. Dr Theo was absolutely amazing and was always there to advise me and guide me with my Invisalign plan. Dr Serafeim is the sweetest doctor and is always happy to help, even if it means staying overtime, I appreciate he's time and effort. Thank you to Dr theo and Dr Serafeim for all your support throughout my Invisalign journey and I wish you both all the best.

From N.A

December 21, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Noor A

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

Kind regards
Patient support department

Rated 5 out of 5 stars

The appointment was on time and I…

The appointment was on time and I received very good and efficient advice - thanks to the prescription, my back pain subsided significantly and allowed me to "function" normally again. The doctor was really listening and very understanding. And she made time to see me very quickly, which was greatly appreciated

December 5, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Gildas Legros

Thank you for your gracious words! We’re delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.

Kind regards
Patient support department

Rated 5 out of 5 stars

I was recommended to this clinic by Dr Christos my Dentist

This was my first visit to the clinic in Fulham Branch and that was with Dr Theo Sioutis who is an implant specialist. He is very skilful, highly professional and with full attention to the details. Highly satisfied with his work. I would highly recommend him and the Clinic.
We should not forget the people in the clinic which they were very helpful and caring as well.

December 13, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Reza Kiaie

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.

Kind regards
Patient support department

Rated 5 out of 5 stars

I had my first appointment with Dr…

I had my first appointment with Dr Serafeim Petousis and it was a very pleasant experienced. He talked all the different options through in a clear manner .

December 8, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Jibril

Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our medical team was pleasant and do hope you consider us again for your healthcare needs.

Kind regards
Patient support department

Rated 5 out of 5 stars

Professional excellence

November 21, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Michael W

Thank you for the 5 stars! We are so pleased to know your in clinic experience was enjoyable! . We look forward to welcoming you into one of our clinics again.

Kind regards
Patient support department

Rated 5 out of 5 stars

Very good service

I’ve been using this clinic for over a year. I’ve had general dental appointments and had all my mercury fillings replaced with white fillings. I’m not comfortable with dental treatments but Dr Serafeim puts me at ease very quickly and explains the procedure in easily understood terms. I recommend this clinic.

November 3, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Fatima

Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our dental team was pleasant.

Kind regards
Patient support department

Rated 5 out of 5 stars

Highly recommend Dr Serafeim who is a…

Highly recommend Dr Serafeim who is a dentist specialist. He consistently delivers an excellent service. Very professional, caring and is an absolute expert. I've had a filling replacements and it was painless.

November 8, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Hannah

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.

Kind regards
Patient support department

Rated 5 out of 5 stars

Absolut professional and kind and caring.

I had such good experiences with the dentist Dr Serafeim Petousis. He is thoughtful, caring and friendly with a absolut professional attitude. A asset to every business there is.

November 5, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear L.H

Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant, professional, and kind.

Kind regards
Patient support department

Rated 5 out of 5 stars

A patient for more than a year

A patient for more than a year, and have nothing to complain about!

Knowledgable and friendly staff. Great subscription price.

November 6, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Toni Santos Balbi

Thank you for the exceptional review we are truly humbled by your kind words. We truly appreciate your continuous support and loyalty. We look forward to welcoming you into one of our clinics again.

Kind regards
Patient support department

Rated 5 out of 5 stars

Excellent advice

Excellent advice, very patient and courteous .

October 24, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear alexander campbell

Thank you so much for the positive rating. We are so pleased to know your in-clinic experience was enjoyable! We aim to provide first class service and we are glad to have delivered.

Kind regards
Patient support department

Rated 5 out of 5 stars

Amazing service as usual.I’m very…

Amazing service as usual.I’m very grateful to Dr.Serafeim..I would always see him for my treatments.very kind and always there to help you make the right decision.Big thank you !!!

October 4, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Adelina

Thank you for sharing a review of your recent experience. Our team here at MyHealthcare Clinic is committed to providing high-quality patient service, and we’re thrilled to hear that we made a good impression on you.

Kind regards
Patient Support Department

Rated 5 out of 5 stars

Great dentists!

Been using My Healthcare for all dentistry needs (Invisalign & general dentistry) for a number of years now. Dr Serafeim is always extremely professional with clear explanation and reassurances throughout my appointments.

October 4, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear George

Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our service. Our dedicated dentists strive to ensure all our patients recieve exceptional service.

Kind regards
Patient Support Department

Rated 5 out of 5 stars

My go to for years in London

My go to for years in London. Fast appointments, very good doctors and the subscription pays itself since 2x dental hygiene and 1x blood/urine test a year is included. Especially enjoyed the services of Dr. Serafein, super friendly and educational and doesn’t waste any time during treatments

May 25, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Julian

Thank you for taking the time to provide us with such a thoughtful review. We are delighted to hear that you are pleased with the service provided.

Kind regards
Patient support department

Rated 5 out of 5 stars

MyHealthCare is the go to provider for health screening

I booked a health screening assessment for 9am on 6/09/23 and was seen exactly on time. Elzbieta, the nurse who carried out the assessment, was absolutely charming as well as being very efficient. The assessment, from my arrival to my leaving the clinic, was an entirely positive experience. I would certainly recommend MyHealthCare to anyone who asked me about health screening and the relative merits of the various providers.

September 6, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Roger Turner

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your visit.

Kind regards
Patient support department

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