Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight mix up on tests, which was swiftly and very effectively resolved. Not many firms would have the CEO call a customer to expedite a fresh test. Very courteous and efficient handling of the whol... See more
Company replied
Test came quickly and was relatively easy to do, just make sure you follow the instructions so you can ensure you get enough blood for the little vial. Impressed with how quick the test results came t... See more
Company replied
Very efficient and smooth service in general. The detailed instructions provided are very helpful to ensure your test works well, and tracking in your account is quickly updated as things progress.... See more
Company replied
Company details
About MyHealthChecked
Written by the company
Take charge of your health
Our at-home blood, rapid and DNA tests provide personalised and simple health information and expert advice to support you to optimise your health.
Available in-store and online at
Contact info
The Maltings, CF24 5EA, Cardiff, United Kingdom
- 020 3371 3537
- care@myhealthchecked.com
- myhealthchecked.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from MyHealthChecked
Thank you for your review. We are pleased that you are happy with the product and services provided. Please let us know if we can be of any further support.
Kind regards,
Team MHC.
Speedy turnaround
Getting the test kit in good time and the speed of response- both were excellent.
March 6, 2026
Reply from MyHealthChecked
Thank you for your review! We’re delighted to hear that you received your test kit promptly and that the turnaround time on your results met your expectations.
Your feedback means a lot to us and thank you for choosing our service!
Kind regards,
Team MHC.
Clear guidance and communication from…
Clear guidance and communication from start to finish thanks
March 3, 2026
Reply from MyHealthChecked
Thank you for your review! We’re so pleased to hear that you found the guidance and communication clear throughout the entire process.
We really appreciate you taking the time to share your experience and thank you for choosing us!
Kind regards,
Team MHC.
Easy to use kit
Easy to use kit, instructions were very clear. Results came back very fast. Will definitely use again
March 4, 2026
Reply from MyHealthChecked
Thank you so much for your review! We’re really pleased to hear that you found the kit easy to use and the instructions clear. It’s great to know your results came back quickly too.
We truly appreciate your feedback and we’d be delighted to support you again in the future!
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you for your review! We’re really glad to hear that you found the instructions clear and the communication throughout the process helpful. It’s also great to know your results arrived quickly.
We appreciate you taking the time to share your feedback and thank you for choosing us!
Kind regards,
Team MHC.
I bought the testing kit from boots
I bought the testing kit from boots.
Did the test Monday morning and posted it the same day.
They updated the portal on Tuesday morning to say it had been received by them and that the results could take 48-72 hours.
That same evening I already had my results and letter from the gp !
That is very fast and the result was very useful.
I will definitely use them again in the future.
Thank you 😊
March 3, 2026
Reply from MyHealthChecked
Thank you for your kind review. A swift and reliable service is always our aim for our customers and it great to hear that this was the experience for you!
We are glad to hear that you received you results and letter from our GP within great time and that you found your results useful.
We look forward to welcoming you back!
Kind regards,
Team MHC.
Comprehensive test kit and easy…
Comprehensive test kit and easy shipping.
Lab test results were fast and I was kept informed each step of the process.
Results were very clear when returned 2 days later.
March 3, 2026
Reply from MyHealthChecked
Thank you so much for taking the time to leave this review! We’re really pleased to hear that you found the test kit comprehensive and the shipping process straightforward.
It’s great to know that our regular updates kept you informed throughout, and we’re delighted that your results arrived quickly and clearly within the 2‑day timeframe.
We really appreciate your feedback and thanks again for choosing us!
Kind regards,
Team MHC.
Really insightful test results
Really insightful test results. Easy process to set up and I can now make better decisions of what I put in my body.
March 2, 2026
Unprompted review
Reply from MyHealthChecked
Thank you so much for your wonderful feedback. We’re really pleased to hear that you found the test results insightful and that the setup process was easy for you.
It’s great to know the results are helping you make more informed decisions about your health. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Team MHC.
Home kit test at home
Understanding my test result for my health issue. Much better than waiting for a GP surgery appointment.
February 6, 2026
Reply from MyHealthChecked
Thank you so much for your kind review. We are pleased to hear that our test provided you with the insights you needed. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Team MHC.
Very quick easy to use service
Very quick easy to use service, would definitely recommend.
February 27, 2026
Reply from MyHealthChecked
Thank you so much for your lovely review! We’re really glad to hear you found our service quick and easy to use. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
Team MHC.
Excellent service
Excellent service. Results shared within 24hrs. Really impressive. Would highly recommend and look forward to using them again.
March 2, 2026
Unprompted review
Reply from MyHealthChecked
Thank you so much for your wonderful feedback! We’re pleased to hear you were impressed with our service and the quick turnaround time. It’s great to know the results reached you within 24 hours and met your expectations. We truly appreciate the recommendation and look forward to supporting you again in the future.
Kind regards,
Team MHC.
Responsive, efficient customer service
The customer service team is very responsive and efficient and dealt with my query the same day.
March 2, 2026
Unprompted review
Reply from MyHealthChecked
Thank you for taking the time to leave such kind feedback! We’re delighted to hear that our customer service team was able to assist you quickly and efficiently. If you ever need anything else, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you so much for your lovely feedback! We’re really pleased to hear you found our service fantastic and the report easy to understand. If you ever need anything else or have any questions, we’re always here to help.
Kind regards,
Team MHC.
Data shared without consent
Company uploaded results into NHS app without my consent. When asked to remove they refused to help at all. Wouldn't reach out to NHS to inform them of their mistake. Support team did nothing to help but spent entire time trying to justify their mistake to cover themselves legally. Then filed for defamation against this review to have it taken down. Strongly advise against using them unless you want your data shared without your consent.
In response to their response: The only reason the results were removed was because I reached out to PatientsKnowBest directly. MyHealthChecked did absolutely nothing to help fix their own error.
February 19, 2026
Unprompted review
Reply from MyHealthChecked
Dear Al,
I can confirm that all of your MyHealthChecked test results have been removed from Patients Knows Best.
In line with our assessments with our Data Protection Office, I can confirm that there has been no data breach or breach of compliance law whatsoever. A separate communication has been sent to you to confirm this.
Been over a week since I placed my…
Been over a week since I placed my order and I am still waiting for my order to come through. Very poor service and delivery time
February 2, 2026
Unprompted review
Reply from MyHealthChecked
Thank you for sharing your review. We’re aware that Royal Mail is currently experiencing delivery issues, and we’d be happy to investigate this for you. As we’re unable to access customer information through Trustpilot, please contact our Customer Care team at care@myhealthchecked.com with your order number. Once we have those details, we’ll review the situation, update you on your delivery, and ensure it’s brought to a clear resolution.
Kind regards,
Team MHC
I felt the information gleaned was very…
I felt the information gleaned was very limited not really giving me many dietary options
February 6, 2026
Reply from MyHealthChecked
Thank you for sharing your feedback. We are sorry to hear that the report did not provide the level of detail you were hoping for.
Our test is DNA‑based and designed to identify genetic predispositions, highlighting potential risk factors linked to your unique genetic makeup. For food‑related results, the report focuses on broader food groups to help identify patterns in potential sensitivities, rather than listing individual foods, which can vary in response depending on preparation and consumption.
To support a deeper understanding of your results, your dashboard includes a “Read more” option within each marker. This provides additional explanation of what the marker indicates and how it may relate to your diet and lifestyle.
If you would like further assistance interpreting your results, our team is always here to help.
Kind regards,
Team MHC.
Highly recommended
Excellent all round, good communication, very informative results. Highly recommend.
February 6, 2026
Reply from MyHealthChecked
Thank you for your kind review. We’re delighted to hear that you had an excellent experience with us and that our communication and results met your expectations.
Your recommendation truly means a lot to us. If you ever need any further support or have questions about your results, we’re always here to help.
Kind regards,
Team MHC.
The report findings were quite basic…
The report findings were quite basic and high level I was hoping for a more detailed breakdown of specific foods rather than broader food types. I have since ordered a more detailed report similar price/slight less to investigate further.
February 6, 2026
Reply from MyHealthChecked
Thank you for your feedback.
Our test is DNA-based and designed to offer insights into genetic predispositions, essentially, it highlights potential risk factors based on your genetic makeup. Our test is also designed to highlight broader food groups to help identify potential risk areas and guide you toward patterns in your sensitivities, rather than listing individual foods.
If you’d like support in understanding the food groups identified, or how they may relate to your day‑to‑day diet, our team is always here to help.
Kind regards,
Team MHC.
Easy to use test
Easy to use test. 2-day results email sent, very good advice from the consultant.
February 4, 2026
Reply from MyHealthChecked
Thank you for taking the time to leave your review. We are pleased to hear that you found the test easy to use and that your results were delivered within the expected 2‑day timeframe. We are also glad that the consultant’s advice proved valuable.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Team MHC.
Speedy response
February 3, 2026
Reply from MyHealthChecked
Thank you for your review! We’re really pleased to hear that you had a positive experience with us. Providing prompt support is important to us, and it’s great to know we delivered that for you.
If you need anything else, we’re always here to help!
Kind regards,
Team MHC.
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