MyHealthChecked Reviews 

7,850
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times, noting that test results arrive within a very short timeframe. People also find the provided instructions extremely clear, making the whole testing procedure remarkably simple to complete at home. Consumers consistently appreciate the helpful support and professional handling experienced throughout the entire service journey. However, some customers also noted that the final findings were a bit too basic and lacked detailed breakdown information. A few reviewers additionally experienced minor difficulties collecting enough blood samples using the provided tools during the process.

What people talk about most

Service

Clients share positive opinions on service, highlighting remarkably fast turnaround times and efficient... See more

Product

Reviewers highlight ambiguous aspects of product, with many finding the test kits relatively easy to use and... See more

Response time

Consumers find response time to be extremely satisfying, with most reviewers praising the fast turnaround of... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the kits are to use and... See more

Instructions

Customers had positive experiences with instructions, noting that the guidance provided is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating i... See more

Company replied

Rated 4 out of 5 stars

Slight mix up on tests, which was swiftly and very effectively resolved. Not many firms would have the CEO call a customer to expedite a fresh test. Very courteous and efficient handling of the whol... See more

Company replied

Rated 4 out of 5 stars

Test came quickly and was relatively easy to do, just make sure you follow the instructions so you can ensure you get enough blood for the little vial. Impressed with how quick the test results came t... See more

Company replied

Rated 5 out of 5 stars

Very efficient and smooth service in general. The detailed instructions provided are very helpful to ensure your test works well, and tracking in your account is quickly updated as things progress.... See more

Company replied


Company details

  1. Diagnostic Center
  2. Blood Testing Service
  3. Home Health Care Service

About MyHealthChecked

Written by the company

Take charge of your health

Our at-home blood, rapid and DNA tests provide personalised and simple health information and expert advice to support you to optimise your health.

Visit MyHealthChecked.com Explore our tests on Boots.com How it works Contact us

Available in-store and online at


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(7,850)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doctors would not test for intolerances…

Doctors would not test for intolerances so bought this kit. As I could link the test results on to the NHS patient knows best platform I now have a referral to allergy clinic.
The test was easy to complete and results provided some support around what to eat or cut out.

July 25, 2025
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Reply from MyHealthChecked

Thank you so much for your review Kathy! We're really glad to hear that our test helped you take the next step in your healthcare journey. It's great to know you found the test easy to complete and the results useful in guiding your dietary choices.

Warm regards,
Team MHC

Rated 5 out of 5 stars

I bought in Boots a test based on blood…


I just want to fairly update my review and express my gratitude to the MHC Team, especially Lucy, who gave her extra mile in contacting me even when the blood samples I sent twice did not arrive in proper condition to run the tests. She was able process the refund, and that shows how serious and fair they are with their customers. They are people who care about you.

I am quite happy with them. MHC offer a great and affordable range of services and tests that allow us to detect through saliva, blood, etc samples ongoing health issues and tackle them soon. And you can even share some of the results with NHS if you want to.

I know they are in the middle of improving the sample delivery method to their labs, and trying to create reliable sample collection points directly on Boots or similar when possible. I hope they manage to get that. That would be a game changer and win-win for everyone. Best wishes.

July 25, 2025
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Reply from MyHealthChecked

Thank you so much for updating your review and for your thoughtful feedback. We're especially grateful for your kind words about our team, it means a lot when individual efforts are recognised.

We’re truly sorry that your experience involved difficulties with sample quality, and we understand how frustrating it must have been to go through the process more than once. Your patience and fairness in highlighting both the challenges and the positive aspects of your experience are greatly appreciated.

We're encouraged by your comments about our range of affordable health tests and the role they can play in supporting people to take control of their wellbeing.

Thank you again for taking the time to share your experience. If there’s anything more we can do to support you, please don’t hesitate to reach out to us at care@myhealthchecked.com.

Warm regards, Team MHC

Rated 2 out of 5 stars

It’s a con

Can’t actually tell you what you’re intolerant to, just says if you’re low - high risk. But even if you’re low risk and have symptoms, it says “to speak to a medical professional because you may have it”… so it’s a con. None of my results made sense in relation to symptoms I actually have.

Issues activating my kit too. No number to call. Customer service via email answered quickly which is why it’s not a one star.

But ultimately, a fat waste of money

July 25, 2025
Unprompted review
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Reply from MyHealthChecked

Thank you for taking the time to share your feedback, Lia. We're sorry to hear that your experience didn’t meet expectations.

Our test is DNA-based and designed to provide insights into genetic predispositions, which are risk-based indicators of how your body may respond to certain factors. While it can highlight patterns or inherited tendencies, we recommend speaking with a medical professional for high risk factors, as they can consider your full health picture.

Please be assured that we’re taking your feedback on board around activation issues and clarity of results. We’re continuously working to improve both our product and overall customer experience.

If you'd like to talk to our team or receive further support, please don’t hesitate to reach out to us at care@myhealthchecked.com. We also have a contact number available, along with more information and support, at myhealthchecked.com/help. We’d be happy to arrange a callback if you'd prefer to speak to one of our experts by phone.

We hope to have the opportunity to turn your experience around and support you moving forward!

Team MHC

Rated 5 out of 5 stars

Vitamins and Minerals, Glucose Management and Weight Management

Quick, efficient and easy tests to do with good explanations for each thing tested. I found the Vitamins and Minerals test particularly informative. Having the gene type is also great for further investigations. Provided answers to health issues that I've been trying to solve for years. Best money I've spent, so glad I did them.

July 18, 2025
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Reply from MyHealthChecked

Thank you for your kind words Linda!
We’re so glad the tests provided clarity and helped you find answers after years of searching. It means a lot to know they made a real difference.

Our very best, Team MHC

Rated 5 out of 5 stars

I had a god experience

I had a god experience, the results gave me a better understanding of my health issues.

July 18, 2025
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Reply from MyHealthChecked

We’re so pleased to hear that you had a positive experience and that the results brought clarity to your health journey. Helping our customers better understand their health is exactly why we do what we do. Thank you for sharing your feedback!
Warm regards, Team MHC

Rated 5 out of 5 stars

Now my Dr listened to me with these results

This test gave me the results I finally needed! I was turned away from my GP with the symptoms I had and told it was probably because I'm anxious. They have now listened to me as I can prove my deficiencies. Awful that it had to come to me paying privately for this test but I am glad I did. The results are in depth with information about my genome and advice on the results to go forward!

July 18, 2025
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Reply from MyHealthChecked

Thank you for sharing your experience, Rachel.
We’re encouraged to know that our service could support you in such a positive way, that’s exactly what we aim to achieve with our products. We look forward to continuing to support your health and wellbeing in the future.

Best, Team MHC

Rated 5 out of 5 stars

Vitamins and Minerals DNA test

The test I took was a vitamins and Minerals DNA test.

To start with I have to say that this test was incredibly easy. The instructions were simple enough to follow and just required a swab of the inside of my cheek for about a minute.

I then sealed this away and posted it in the envelope (provided) to return.

A few days later and I had the results on the online dashboard. You do get an email to notify you when results are ready.

The best part about this test is that it shows you what actions you can take to help with the results presented to you.
For example if you have a generic predisposition for lower levels of Omega 3, the results will recommend what foods you should have to counter this and maintain healthy levels.

Definitely worth doing for the minimal effort required! Highly recommended

July 18, 2025
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Reply from MyHealthChecked

Thank you so much for your review of our Vitamins and Minerals DNA test!

We're delighted to hear that you found the process simple and straightforward. It's great to hear that you found value in the personalised insights and actionable recommendations.

We truly appreciate your recommendation and are thrilled to have been a part of your wellness journey!

Warm regards,
Team MHC

Rated 5 out of 5 stars

Simple service to use with speedy…

Simple service to use with speedy results, providing a clear detailed report of findings.

July 11, 2025
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Reply from MyHealthChecked

Thank you for your kind words Julie! We're glad you found our service simple to use and appreciated the speed and clarity of the report. If you ever need us again, we're here to help!
Warm regards, Team MHC.

Rated 5 out of 5 stars

The service was positive and effective

It confirmed what I thought that I have sensitives. I think the instructions on how to use this product could be better and easier to understand. Watching the YouTube videos on repeat helped. With your results you get picture icons on things to eat/drink and things to avoid or eat less off which is also helpful for further learning in your own time. I think the overall experience of this service is positive and effective.

July 3, 2025
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Reply from MyHealthChecked

Thank you for sharing your experience Louise. We're really glad to hear the service felt positive and effective for you, and that the results helped confirm what you'd suspected. We appreciate your note about the instructions and will definitely take that on board. It's great to know the YouTube videos and visual icons were helpful in making the information clearer.
Our best, Team MHC.

Rated 4 out of 5 stars

Good and quick service

Good and quick service. Easy to understand results

June 27, 2025
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Reply from MyHealthChecked

We’re really pleased to hear the results were easy to understand. We recognise how important that is for our customers and work hard to make them as valuable and helpful as possible. Thanks again for your feedback, all the best from Team MHC!

Rated 5 out of 5 stars

It was easy and fast response test…

It was easy and fast response test results

June 27, 2025
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Reply from MyHealthChecked

Thank you for your feedback! We're glad to hear the process was easy and fast for you. We appreciate you taking the time to share your experience!
Team MHC

Rated 5 out of 5 stars

Excellent performance and informative

Excellent performance and informative

June 27, 2025
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Reply from MyHealthChecked

Thank you very much for choosing our test, so happy that you found the process informative in relation to your health.

Kind regards,
The MyHealthChecked Team

Rated 5 out of 5 stars

good value and customer service

I ordered a home test for Vit D blood levels.
It was good value, and was delivered quickly.
I thought there was part of the kit missing and got intouch with customer services who were very prompt in replying explaining how it was packed and where the part was. So there was a good outcome both interms of getting the product and follow up.

June 24, 2025
Unprompted review
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Reply from MyHealthChecked

Hi David, so pleased you got in touch with us, and happy that we could help you get your test completed - that's what we are here for!

Kind regards,
The MyHealthChecked Team

Rated 5 out of 5 stars

Incredible service

Incredible service, I highly recommend it. I’ve made changes to my diet based on my results and feel fantastic. I’ve tried other home testing kits before, but the ease and speed of MyHealthChecked was superior. Good value for money and helpful advice after my results to help me make the changes I needed.

June 23, 2025
Unprompted review
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Reply from MyHealthChecked

Hi Verity, we are delighted that you were so pleased with our effective and efficient service, and most importantly, that you got real value from your test results. Keep feeling fantastic!

Kind regards,
The MyHealthChecked Team

Rated 4 out of 5 stars

Good kit, good personnel, good company good experience.

Slight issue with activating my kit, but the problem was sorted out extremely quickly and efficiently, and also with extreme pleasantness and politeness, by Lucy.

June 11, 2025
Unprompted review
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Reply from MyHealthChecked

Hi Nagaoka,

Thank you for your kind review. We're pleased to hear your happy with the service you received.

Kind Regards,
The MyHealthChecked Team

Rated 5 out of 5 stars

Replacement Test

Phone call as arranged. Very helpful. I would definitely recommend Myhealthchecked in the future.

June 12, 2025
Unprompted review
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Reply from MyHealthChecked

Hi Andrew,

Thank you so much for taking the time to leave a review. We're really glad to hear you found the phone call helpful and that everything went smoothly with your replacement test.

Kind Regards,
The MyHealthChecked Team

Rated 5 out of 5 stars

All very easy to do the test

All very easy to do the test
Very good instructions
Great service
Very well explained with results
Excellent

June 6, 2025
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Reply from MyHealthChecked

Hi Karen,

Thank you very much for your kind feedback. We're delighted to hear you had a great experience using our service.

Kind Regards,
The MyHealthChecked Team

Rated 4 out of 5 stars

Resolved - After very carefully following the…

Customer Services has explained and resolved the issue and is sending out another test.
--------------------------------------------------------
Update from previous review below
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After very carefully following the instructions and sending off my sample for testing, I received an email stating that it could not be processed, so it was all a waste of time and money.

"We are writing to let you know that we have received your DNA test results back from our laboratory. Unfortunately, some data points were missing, which has led to incomplete results in your report.
There are several reasons why a DNA sample might not be fully analysed by the lab. These can include:
Contamination: the presence of foreign substances can affect the quality and purity of the DNA sample

There are several reasons why a DNA sample might not be fully analysed by the lab. These can include:
Insufficient DNA quantity: a sample that doesn't contain enough DNA may not be suitable for analysis

Degraded DNA: improper handling or storage can cause the DNA to degrade, making it unusable

Presence of inhibitors: certain substances can interfere with the DNA amplification process

Technical errors: issues during sample collection, handling, transport, or storage can impact the quality of the sample

Most of the time, the issue is due to errors during sample collection. To ensure the best possible sample quality, we recommend avoiding any food or drink for one hour before DNA collection. Additionally, brushing your teeth or using mouthwash right before sample collection can reduce DNA quantity and affect its amplification.

In very rare cases, the issue could be related to the lab's processing, such as equipment malfunctions, supplier outages, or reagent issues during the analysis."

May 16, 2025
Unprompted review
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Reply from MyHealthChecked

Hi John,

I'm very sorry to hear that your DNA sample was unable to be tested by our laboratory. This is extremely rare but unfortunately it can happen from time to time. We have reached out to you by email to offer you a complimentary retest which is always our port of call whenever this happens. Please do get back to us at your earliest inconvenience and we will ensure this is sent out to you as soon as possible.

Kind Regards,
The MyHealthChecked Team

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service! The turnaround was incredibly fast, and everything was handled smoothly and professionally. I couldn't be happier with the experience. Five stars all the way — will definitely use My Health Checked again!

May 16, 2025
Unprompted review
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Reply from MyHealthChecked

Hi Customer,

Thank you very much for your kind review. We're thrilled to hear that you had a great experience.

Kind Regards,
The MyHealthChecked Team

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