IMPROV® Traffic School Reviews 1,409

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,089 reviews, reviewers had a great experience with this company. Customers frequently highlight the positive user experience, noting that the course content is engaging, easy to follow, and effectively presented. Many appreciate the staff's helpfulness and the overall quality of the service provided. However, some people were dissatisfied with the website, describing it as buggy and having non-working links. There were also occasional issues with customer service, with some users reporting long wait times to connect with a human representative, slow responses, or difficulties receiving their certificates in a timely manner.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, finding the course easy to understand, follow, and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers found the website to be buggy, difficult to... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the defensive driving course,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with long wait... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The material was so relevant for people of all ages, should really get the messages across to new drivers. Liked the way the points were made and how it helped me to remember things. Think this shou... See more

Company replied

Rated 5 out of 5 stars

When I finally reached a human being, the service was just exceptional, above and beyond. GEICO claimed that IMPROV had not advised them of our course completion, so no discount, major league hassle.... See more

Company replied

Rated 5 out of 5 stars

I recently completed ImprovLearning's defensive driving course. I took several defensive driving courses in the past, at times in person but mostly online, to benefit from reduced auto insurance rates... See more

Company replied

Rated 5 out of 5 stars

Great refresher course on legal and intentional driving habits. It is the law to drive with a seatbelt buckled and secured, working seatbelt, in most states. I observed there was not a lot mentioned a... See more

Company replied


Company details

  1. Drivers License Training School
  2. Driving School

About IMPROV® Traffic School

Written by the company

"I LOVE defensive driving!" ...said no one ever.

That’s why we partnered with the masters of fun - the World Famous Improv Comedy Club - to create a defensive driving course that’s actually entertaining.

IMPROV has won multiple awards, including “Best Traffic School” awards, and proven something revolutionary: you can learn better driving skills without the boredom. Just fun, simple micro lessons.

State-Approved Online Courses Nationwide:

  • Insurance Discount Programs
  • Teen Driver’s Education
  • Traffic Violator Programs
  • Fleet Training

If it has wheels, we have a course for it.

Join over 5 million students who chose the smarter way to learn.

✓ Mobile-friendly
✓ Simple & easy
✓ Actually fun

Contact info

  • Variel Avenue 6330, 91367, Los Angeles, United States

  • myimprov.com

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

The course is easy convenient and cheap…

The course is easy convenient and cheap it's only 16 bucks. However, it only save me $4 on a 6-month auto policy. Was it worth it ? overall I'd say no.

February 8, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing your honest feedback. We understand your disappointment—insurance discounts are set by each provider and can vary widely by policy, which can affect the overall value. We appreciate you giving the course a try and sharing your experience.

— IMPROVLearning

Rated 5 out of 5 stars

She was very kind and took the time to…

Jess was very kind and took the time to understand me and correct the issue efficiently. I really appreciated her time and effort and understanding how trusting the issue was and she did a perfect job to make it right. 😊

February 8, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing your experience! We’re so glad to hear Jess was kind, patient, and took the time to truly understand and resolve the issue for you. We really appreciate your kind words and will be sure to share them with her. 😊

— IMPROVLearning

Rated 5 out of 5 stars

Thanks very much!

February 8, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

You’re very welcome! We’re glad to hear your feedback and appreciate you choosing IMPROVLearning.

— IMPROVLearning

Rated 5 out of 5 stars

EXCELLENCE.

Your representatives are very knowlegable. Especially Jesel. She was outstanding. Very courteous, very informative. She had the patience of angel. she answered all of my questions. I would defnitely recommend her for a higher position. she is a great asset your organization. Sincerely Evelyn Infante

February 7, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you so much for your wonderful feedback, Evelyn! We’re thrilled to hear Jesel provided such outstanding, courteous, and informative support. She truly is a great asset to our team, and we appreciate you recognizing her dedication. Your kind words mean a lot!

— IMPROVLearning

Rated 5 out of 5 stars

Top notch

I had messed up when I signed up and Jess got me fixed in no time. Top notch course and support. The course is fun and engaging.

February 7, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad Jess was able to quickly help you, and that you found both the course and our support top notch. We’re happy to hear you enjoyed the fun and engaging experience!

— IMPROVLearning

Rated 5 out of 5 stars

It was imformative but in a fun way

It was imformative but in a fun way. The humor helped with retention of the imformation. Lot of it I knew but needed refreshing.

February 2, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad you found the course informative and fun, and that the humor helped with retention. A refresher on key driving concepts can make a big difference—thanks for choosing IMPROVLearning!

Rated 5 out of 5 stars

YOU GUYS TRUSTPILOT AND IMPROV

February 4, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you! We appreciate you taking the time to share your experience on Trustpilot and for choosing IMPROVLearning. Your support means a lot to us!

Rated 5 out of 5 stars

Save more on insurance

February 4, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad the course helped you save more on your insurance. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

You need to take this

You need to take this . It will improve your thinking your strategy and the way you handle the way you dive and how to avoid lots of obstacles we meet on the road .
The price is great the timing is great everything you need to get it done it's on point

February 4, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the great recommendation! We’re glad to hear the course helped improve your thinking, strategy, and approach to handling obstacles on the road. It’s wonderful to know you found the price, timing, and overall experience on point. We truly appreciate your feedback and choosing IMPROVLearning!

Rated 5 out of 5 stars

The course was very easy to understand…

The course was very easy to understand and enjoyable.

January 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear the course was easy to understand and enjoyable. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Super Easy 👌

Take a few hours, take the EASY online course, learn something important, and SAVE A BUNCH OF MONEY on insurance for years to come.
you'd be lazy not to...

February 1, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you! 👌 We’re glad you found the course super easy, informative, and a great way to save on insurance. We appreciate the enthusiasm and the recommendation!

— IMPROVLearning

Rated 5 out of 5 stars

Driving skills

I recommend taking this course. It's the best way to improve your driving skills, saving you time and money, and potentially lives. It's very helpful, easy to follow, and quite entertaining.

January 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the wonderful recommendation! We’re glad to hear the course was helpful, easy to follow, and entertaining—and that it’s making a real difference in improving driving skills while saving time and money. Helping keep drivers and communities safe is exactly our goal. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

A very good lesson everyone should try every 3 years

I totally absorbed the content, and I think I'm a better driver now

January 21, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the great review! We’re glad to hear you found the lesson valuable and that the content really stuck with you. Feeling like a better driver is exactly what we hope for—and we love the idea of taking a refresher every few years. Thanks for choosing IMPROVLearning!

Rated 5 out of 5 stars

Everything was clearly talked about and…

Everything was clearly talked about and interesting. Some things were even fun. Easy way to save money on your insurance.

February 2, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad the course was clear, interesting, and even fun at times. Saving money on your insurance is a great bonus too. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Customer service rep jes

Jes helped me log onto my account. She was great!

January 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing! We’re glad Jes was able to help you log into your account and provide great support.

— IMPROVLearning

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, start and stop as needed.

January 18, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad you found the course easy to navigate and appreciated the flexibility to start and stop as needed.

— IMPROVLearning

Rated 1 out of 5 stars

Is not what I am looking for.

January 29, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback. We’re sorry to hear the course wasn’t what you were looking for. We’ve reached out via email, and if you have any questions or would like assistance reviewing your options, our team is available at support@myimprov.com.

— IMPROVLearning

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