You use your credit card,score goes down,clear credit balance card score goes down,score never goes up as quick as it goes down. App gives you advice how how to up your score,giving useless informat... See more
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Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without g... See more
Company replied
Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent ti... See more
Company replied
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful. How... See more
Company replied
Company details
Information provided by various external sources
At MYJAR we work a little differently to other financial service companies. We are committed to providing responsible short-term loans to reliable borrowers.
Contact info
United States
- info@myjar.com
- myjar.com
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I'm just confused by everything
I'm just confused by everything. On the website it states communication by the 15th May yet I have just received an email today 24th May. Is this email real? Is it a scam?
May 24, 2022
Unprompted review
Still getting nowhere with my redress
Still getting nowhere with my redress! Told I’d get an email on 30th April then changed to 15th May. Bring messed around.
May 17, 2022
Unprompted review
as of 03/03/2022 Equifax still showing…
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful.
How long is it going to take for removal?
David Mccavish
20/03/1988
CH425lu
Hope this helps! Couldnt find reply button!
March 3, 2022
Unprompted review
Reply from MYJAR
Dear David,
Thank you for providing us with additional information.
Having reviewed our records, we are able to see that the entries remained with Equifax and have requested for them to be removed.
We expect for this to be reflected on your credit file in 30 days, if this is not the case, we kindly request you raise a dispute directly with the credit reference agency.
We would like to apologise for any distress caused by this.
Kind regards,
MYJAR Team
Still have closer paid loans appearing…
Still have closer paid loans appearing on my credit score even though they have told multiple people they have requested to removed all credit entries with the 3 major credit agencies
No one is responding and I need this actioning
November 20, 2021
Unprompted review
Reply from MYJAR
Hi,
We are sorry to hear you are still seeing loans on your credit file. We would like to investigate the matter further for you.
Please contact our customer service team to provide us with your details, in order for us to locate your account and resolve the issues you are experiencing.
You can call us on 020 3006 2000, or email info@myjar.com.
Thanks,
MYJAR Team
Missing loan history
I've had 10 loans in the past over a 3 year period totalling £8400 yet on the website 8 of them have completely disappeared, I've emailed the administrators, shame what's happened cause they were a good company to deal with, any idea where they could have gone?
October 13, 2021
Unprompted review
Reply from MYJAR
Dear Shaun,
We are sorry to hear you have not been able to see all your loans online. We upgraded our systems not long ago and this may be why you not seeing all the loans you mention.
Please do not hesitate to contact our customer service team if you would like any further information regarding your account.
You can call us on 020 3006 2000, or email info@myjar.com.
Thanks,
MYJAR Team
Paid off the loan months ago yet still…
Paid off the loan months ago yet still showing i owe money on my credit report i need this gone!!
September 21, 2021
Unprompted review
Reply from MYJAR
Dear Joshua,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide further information in order to locate an account, full name, date of birth and post code.
MYJAR Team
wondering why my account outstanding…
wondering why my account outstanding has gone up by over £600 overnight..... no answers to emails...
*how do I give you this information*!!!!!!!!!!!
August 30, 2021
Unprompted review
Reply from MYJAR
Dear Sonya,
Thank you for your review and for providing the requested additional information.
We would like to apologise for any distress or inconvenience caused by the balance shown on your online account area.
We have looked into this further for you and can confirm that the balance you have advised is showing on your account is incorrect. We kindly ask you to refer to the balance provided to you on 19th August 2021 via email, as this is correct as of today.
In order for us to get this issue investigated further for you, please provide us with a screenshot of the balance you can see on your online account area via email on info@myjar.com.
Should you have any questions, please do not hesitate to contact us.
Kind regards,
MYJAR Team
DO NOT work for this company
DO NOT work for this company - UNDER ANY CIRCUMSTANCES!
They are unfit to manage people!. If you don't 'fit' they lie, bully you, cover their own backs and send you packing without so much of a sorry or thank you.
I was one of the best performing employees and because I stuck up for myself as they messed up my money 3 months in a row - management didn't like me!.
So what did they do? Lie, falsify documents, and bullsh**t their way to getting rid of me. Poor knowledge on employee rights, paperwork and contracts. Management who just do whatever they want without any care for their employees!!!.
After appealing my dismissal - the investigation it was full of lies and everyone covered their own arses rather than admitting fault!.
Don't even bother applying for this awful company! Management don't have a clue what they are doing and they have absolutely no people skills whatsoever!
Save yourself time, stressed and mental distress and AVOID AVOID AVOID!
August 27, 2021
Unprompted review
Incompetent Company
This stupid company is incompetent in ensuring settled accounts are updated on customers’ credit files. Consequently, this is continuing to have an adverse effect on thousands of people’s credit scoring. I will be raising the issue with the financial ombudsman and FCA, and would encourage everyone else to do the same! They need shutting down!
Reply to MyJar:
I paid in full and settled my account a year ago. In comparison, I closed a credit card three months ago which has been updated. All of these reviews are saying the same; as ‘responsible lenders’, you need to address this!
August 5, 2021
Unprompted review
Reply from MYJAR
Dear Amy,
Thank you for your review, we're sorry to hear you have experienced issues with your credit file.
MYJAR has taken the decision to request Experian, TransUnion and Equifax remove all entries from credit files, this may be a benefit for most of our customers due to your credit file no longer showing any information regarding your loan with MYJAR.
Please note that MYJAR has made this request of the three agencies it reports to, named above, but MYJAR has no control over the time it takes for this request of deletion to be completed by them. Please note we have had confirmation from Experian and TransUnion (formerly CallCredit) that they have completed the deletion of all MYJAR records however we have yet to receive the same from Equifax.
Due to MYJAR entering administration, we are unable to review credit file entries or request updates to credit files, therefore we kindly ask for you to raise a dispute with the credit reference agency you have viewed your credit file with.
MYJAR Team
avoid got a loan four years ago paid it…
avoid got a loan four years ago paid it off and they still remain on my credit file find another company there is far better out there
June 5, 2021
Unprompted review
Reply from MYJAR
Dear Lynne,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide further information in order to locate an account, full name, date of birth and post code.
MYJAR Team
Anyone considering working for this…
Anyone considering working for this poor company I would reconsider... recently worked for this company. I have 5 years in customer service and have never had any issues. When I first joined Tieta as a company, I was told 12 hour shifts 4 days a week. They then put me on a 0 hour contact when they were not giving me the full hours which they said they would provide me with. I was also told my tone was too harsh compared to other staff that I worked with . They made me sit for an hour and a half and COMPARED me to another member of staff. I did the “training” with someone which was just someone making me listen to another colleague on the phone without actual training to improve the way they thought I was underperforming. I was then called from my recruiter a week later... to finish my shift then and there and leave,they couldn’t even tell me themselves,pathetic Honestly the worst company I’ve ever worked for in my life. If you want to suck up to rude customers for minimal pay and a days notice then please by all means apply for a job with this company.This company prey’s on young and naive people to sign contracts they can’t fully comprehend and I would advise anybody to properly have their contract PROPERLY reviewed before taking up a role with this company.
May 6, 2021
Unprompted review
A MESSAGE TO THE FCA
I THANK YOU FOR YOUR REPLY, IF YOU READ THE DURATION WHICH IS NEARLY 8 years AGO, THE POLICE WERE NOT INVOLVED BECAUSE BARCLAYS BANK MANAGED TO” CONTAIN” THE SITUATION BEFORE IT GOT ANY WORSE. AT THE TIME YOU WOULD RING UP TO PAY THE SHORT TERM LOAN AND YOU WOULD READ OUT THE CARD DETAILS AND SECURITY CODE. ITS IRONIC THAT NO ONE ELSE HAD MY NEW DETAILS ONLY THE CALL CENTRE IN ESTONIA. ONE OF YOUR BUSINESS WHICH YOU INFORMED ME WAS CLOSING AND RESETTING BACK UP FOR WHATEVER EVER REASON. IT WAS MY BANKS QUICK EXECUTION OF CARD ATTEMPTS WHICH THEY INFORMED ME VIA TEXT MESSAGE. SOMETIMES, YOU CAN INADVERTENTLY EMPLOY THE WRONG INDIVIDUAL(S). I AM NOT SAYING THAT US THE CASE, BUT LOOK AT THE OPERATION OF YOU BUSINESS WHICH IS NOW COLLAPSING, WHICH IS SAD FOR ANY BUSINESS.
A MESSAGE TO THE FCA , 7 YEARS AGO I HAD A LOAN WITH THIS COMPANY, AFTER A FEW LOANS WHICH I PAID BACK, MY BANK ISSUED ME WITH A NEW DEBIT CARD, PRECEDED WITH A TEXT MESSAGE STATING DUE TO FRAUDULENT ACTIVITY A NEW CARD BASICALLY HAS BEEN ISSUED. MY DEBIT CARD HAD MULTIPLE ATTEMPTS FROM A EUROPEAN COUNTRY FOR VARIOUS PROPOSED PURCHASES FROM A COUNTRY CALLED “ESTONIA”.
AT THE TIME, VISA PURCHASES IN EUROPE ONLY REQUIRED “12” DIGITS FROM YOUR DEBIT CARD INSTEAD OF THE FULL “16” DIGITS LIKE IN THIS COUNTRY.
AFTER REPEATED CALLS TO MYJAR, WHO I COULD NOT BELIEVE HAD A “CALL CENTRE IN ESTONIA AT THE TIME BECAUSE I ASKED THE MAN FOR HIS NAME AND WHERE HE WAS BASED, TO MY SHOCK HE SAID THEY WERE BASED IN ESTONIA.
MY BANK BLOCKED ALL VISA ATTEMPTS FROM EUROPE WHICH AFTER A FEW WEEKS STOPPED.
BUT TO THIS DAY I STILL BELIEVE THAT COVERT OPERATORS AT THEIR CALL CENTRE , WHO ALWAYS ASKED FOR YOUR DEBIT CARD DETAILS MUST OF WROTE THEM DOWN AND THEN SUBSEQUENTLY “SOLD” THE INFORMATION TO GANGS.
BECAREFUL ON WHOM YOU SPEAK TO, THEY MAY SPEAK ENGLISH, BUT WHO IS ON THE OTHER END OF THE PHONE.
March 10, 2021
Unprompted review
Reply from MYJAR
Dear Jonathan,
Thank you for contacting us.
Please accept our sincere apology if you feel that our company has used your card details incorrectly, we can confirm that we have never provided our customers details to any other company. We do not sell customer data to third parties.
Any card transactions would of been taken as either part of a payment agreement that would of been agreed by yourself and our company, if you called to make a payment over the phone or attempted to make a payment via your online account area.
We do not attempt any card payments without our customers consent.
If there is anything else we can do to help, please do not hesitate to contact us.
Kind Regards
MYJAR.
Dear Jonathan,
Thank you for contacting us regarding the possible theft of your personal details.
We understand that this can be a stressful matter and would like to reassure you that we work closely with external organisations, such as the police and CIFAS, when we investigate fraud claims.
If you haven't done so already, please report your claim to the police and your bank as soon as possible. The quickest way to report this is to visit http://www.actionfraud.police.uk/ and submit the details via their online form.
Once your report has been submitted, please send the information we have listed below to fraud@myjar.com
Your full name and date of birth.
Your Crime Reference Number or Log Number from Action Fraud/the police.
A contact phone number.
An email address we can reach you on.
If you have an entry on your credit file, the postcode that was used.
A bank statement showing any payments made to or from MYJAR (optional).
We will only use this information to investigate the fraud claim. We will cooperate fully with the police or other authorities, if required to do so. We may also need to contact you for further information, but we will do all that we can to minimise any inconvenience or worry to you.
You can also apply for protective registration with CIFAS, the UK's leading fraud prevention service, who will place a flag alongside your personal details in their secure database. Companies and organisations who are signed up as members of the database will see that you're at risk and take extra steps to protect you, preventing fraudsters from using your details to apply for products and services. To find out more, please visit https://www.cifas.org.uk/services/identity-protection/protective-registration
If you have any questions, or require further information, please don't hesitate to contact us on 020 3006 2000.
It is a criminal offence against the Fraud Act 2006 to make untrue claims of fraud. Please be aware that false claims of fraud can, if convicted, lead to fines and/or imprisonment. It's important that you only report fraud if you are certain it has taken place.
This email is sent without prejudice and is not an admission of liability on the part of MYJAR.
Thank you for contacting MYJAR.
I took out a loan in 2016
I took out a loan in 2016. Account was cleared but on checking my credit file it hasn’t been updated and still showing a balance.
I have contacted My Jar twice this week and given all information to which they state there is no such account!!!
All I want is for them to update to show either settled or satisfied, I’m not looking for any money in return.
This is having a detrimental issue on my finances.
At the end of the day you put the loan on my credit file so you need to just update it!!
How hard is it to do???
February 27, 2021
Unprompted review
Reply from MYJAR
Dear Michaela,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
Kind Regards,
MYJAR Team
So glad these have gone out of…
So glad these have gone out of business. Only a few more to go
February 20, 2021
Unprompted review
I need to have my credit file updated
I need to have my credit file updated. I have emailed twice but to no avail.
please can you give an appropriate email or telephone number to contact to resolve this problem. The loan in question is from 2017 but i dont have the reference.
I have seen on previous reviews you ask for the date of birth and name of the person for the review - however I would prefer not to give that out on a public domain. so if you could please email the relevant information on how to resolve this matter.
I need to update my credit file urgently
February 17, 2021
Unprompted review
Reply from MYJAR
Dear Gareth,
We understand you do not wish to provide your information, however, without any information we will be unable to locate an account. Please contact our customer service department who will be happy to assist you further with your query.
Our email address is info@myjar.com, alternatively, you can call our customer service department on 02030 062 000.
Kind Regards,
MYJAR Team
credit file not updated
Hi I took out a my jar loan in March 2020 and repaid in full in June 2020, my credit reports on equifax has not been updated and still showing a balance. I raised a complaint with my jar in November 2020 which was upheld and informed my credit file had been updated, it has not been.
January 24, 2021
Unprompted review
Reply from MYJAR
Dear Katie,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
Kind Regards,
MYJAR Team
I have emailed my jar twice about…
I have emailed my jar twice about updating my details as on my credit report shows I still owe 900 pound.
Although they have never updated it since March 2015.
I took them to obusman and got a reduced amount off 500 which reduced it to me owing 400 which I then paid off so
I'm not after a refund of apology just my credit record being updated after all this time still says 900 even after they took 500 off still shows 900 even though its now clear..cant even log into sight and keep getting generic response. Just please update my file 2015 is almost 6 years ago in march
January 18, 2021
Unprompted review
Reply from MYJAR
Dear Jay,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
MYJAR Team
Awful
I have been in a payment plan with them since being. made redundant. Which is 24.30 pcm. On the 24th dec they stole another 120 from my account, totally unauthorised and left with with no money for 3 weeks. They had promised to refund it and i still havent received it. They tried to take more money out on the 31st dec which was declined as they had already taken all my money.
No response from either myjar or the administrator.
They have left me with with nothing. Starving and destitute.
It is disgusting behaviour.
January 8, 2021
Unprompted review
Reply from MYJAR
Dear Customer,
We have not been provided with any security information to be able to locate an account for you.
However, we are aware that there has unfortunately been an unforeseen delay with redress and refund payments from our complaints department.
Please accept our sincere apologies for any inconvenience this may have caused and rest assured we are working on this and you will receive an email from them by 5pm Monday.
Kind Regards,
MYJAR Team
Lying toad rags to it polite
Lying toad rags to it polite. Was due a redress then conviently received email on the same day that the payment was being made saying it wont be paid due to issues in their finance department. Many exhausted emails and calls made each time excuses after excuses. They well knew they were going down but pretended and lied blaming always with issues on their finance team. Lying scumbag and thought it be nice to send us an update saying they are in administration. Nice one Myjar for being transparent and a bunch of lying scumbags. The best thing that has come out of this is knowing your company is going under and as for the lying staff i hope one day when you hope to receive that payment from being unemployed that it be long for when you receive it
January 5, 2021
Unprompted review
Reply from MYJAR
Dear Joel,
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
Lying and Deceitful Company
As with everyone else a redress promised, payment didn't arrive on specified date, excuse after excuse about problem in financial department, and now, surprise, surprise, they have gone into administration, money lost, you shambles of a company, you knew you were going under, you have successfully damaged peoples credit files and pocketed all you owe, i am glad you sank as your service and bare face lies are a disgrace. There is a lot of people out of pocket because of you lack of honesty.
December 23, 2020
Unprompted review
Reply from MYJAR
Dear John,
Thank you for your review.
We are sorry to hear you're unhappy with our service.
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
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