MYJAR Reviews 

After submitting an irresponsible lending claim against myjar, I received a response saying that they have no record of me ever taking a loan from them! This is despite the fact that the loans are on my credit file & myjar has been updating credit ref agencies! I have bank statement & email which shows a transaction by myjar. The level of deception is shocking and meant to buy them time. Would not recommend this company at all.

Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent times. Rest assured that should you encounter any difficulty or need support from a reputable company, these are your people and I can’t praise them enough. Lovely humble people.Thanks again x

Messed up my credit file...and guess what....

YOU'VE MESSED IT UP AGAIN!!!!

SORT THIS OUT!!!!!!!!!!!

STOP MESSING WITH MY CREDIT SCORE!!!!!!

MYJAR Ltd regrets that in the current economic climate, we will not be accepting any loan applications for new or existing customers. We apologise for any inconvenience this may cause and want to reassure our existing customers that they can continue to access their accounts via the login area or via our contact centre which is open as normal.

I have had a few loans from MyJar and in the past this has never been an issue and they have been repaid with no problem.
However this last loan has been a complete headache due to the company upgrading their website.
In June and July I have had to make a manual payment as the direct debit has failed to be deducted from my bank account. Then today my balance is showing as over £500?? I have one repayment left !! which does not equate to this amount. It should be £167.11.
I have sent emails but very slow in responding.

Not excellent as a payday lender (as such companies cannot be commended for lending to the most needy with high interest rates) yet handled an affordability/irresponsible lending complaint I recently had very efficiently, and I have now received a refund for a substantial amount which is very pleasing. The company accepted my complaint and it was all resolved in about 3 weeks. I can only say thank you to My Jar for admitting it had been at fault and saying sorry. I was sceptical that I would be reimbursed yet I was and very swiftly. The money has made a huge difference to me financially.

Agreement Number 2692618
Latest Complaint Reference 4094429

After over 6 months of complaints I finally thought we were getting somewhere but after receiving another formal document from you today with another entirely wrong outstanding balance on it (not on the website or a payment page this time like before but on a formal document and for another seemingly completely random amount) I am just at a loss of whether to laugh or cry.

You are aware and have acknowledged your numerous mistakes and how much anxiety, stress and upset you have caused but here we are again - I am being sent documents stating I owe nearly double what I really do. I can’t begin to explain (and shouldn’t have to) how that makes someone feel who has severe anxiety and stress surrounding their financial situation and is trying desperately to get a handle on things to be repeatedly worried and stressed every time they get told they suddenly owe hundreds more than they really do.

The total outstanding balance on my online account has changed twice today so far but is still wrong.

You still haven’t sent me the settlement offer form that should have been attached to your offer to reduce my balance by £50. I would like this ASAP so I can formally reject it and start FOS proceedings against you.

I had a poor experience with this lender. For a company that’s seemingly “trusted by many”. (Their words not mine). They show little in the way of compassion or empathy toward returning customers. Some advice is you are submitting an Affordability claim - like me you may not have a full understanding of the process. But something to be really careful of, when MyJar deny your claim, (highly likely). Regardless of circumstance if you don’t put to the FOS within six months, MyJar will undoubtedly hide behind legislation and prevent and FOS investigation. Now you’d think if they were so sure of their final response they’d allow a third part review.

Unfortunately for me when I set out the claims procedure I was ill advised by a third party, who’s interests were their only concern. I was not advised of this six month window.

MyJar have jumped on their high horse and used their big company attitude to completely disregard my concerns and financial well-being. They are well out of touch with real life scenarios and clearly take a blasé and nonchalant approach to lending, without fully taking into account the repercussions to their high cost lending.

I have never had my affordability complaint completely thrown out by any other lender, so my suggestion is find an alternative to this company. They may seem on the face of things to be the best option, take it from experience they are not years down the line.

Zero compassion, zero understanding. A very dated approach to lending.

I want to pay off my balance with this company after having my complaint upheld but the agreed figure is wrong on their site it has doubled what the agreed final response was I have phoned twice trying to correct this so I can pay it off and spoke to someone who said it was reduced back down and someone would call me - not had anyone return my call and I can’t pay it off online as not been corrected. I have also emailed twice - all I want to do is pay this off and get this off my credit report and it’s been days now and I can’t get hold of anyone it’s so frustrating I’m not asking much. It also displays as double the value on my credit report despite them saying they would sort this.

I was recently issued a refund after a painful, drawn-out legal battle with MyJar.

All they're doing in response is flagging my trustpilot review in the hope I will go away.

Please avoid them at all costs.

I’ve sent Myjar 3 emails now asking them to confirm how much I’ll be getting back as a refund and I’ve been completely ignored. I also want to know if my settlement form was received!

Thanks got my payment today in the bank as I said I will now upgrade my review

Filed for affordability complaint from 2012-2013. First they said they Had no information on me as it was so long ago. So I sent them bank statements and then they magically had information on loans, interest etc. So they offered me a fair amount back which I was happy with. So I sent them them signed acceptance which they signed for on arrival. They told me they they never received it, then they said they had. Then they couldn’t verify my bank details so sent them the cover of bank statement, they they said that they needed proof I changed name so sent pic of marriage certificate and driving license. I’ve emailed them three times asking if they received my documents and not one reply! I’m going to call them today. I’m sure if I owed them money they Would never be off the phone to me.

Absolutely shocking company and poor customer service, have complained several times about balances not displaying correctly and also my credit report being reported with not the correct balance yet emails are never responded to. Even when payments are made they are not even showing when I login. I have several times for a payment schedule to be emailed to myself which you would think should be simple enough to organise but seems to fall on death ears. I shall reporting you further to the FOS as I have given you ample time to deal with my emails and enough is enough.

LATEST UPDATE FROM MYJAR

After a customer service representative called me and suggested to place my account on hold whilst they create an investigation into my incorrect balance which it seems most customers are experiencing. I asked for my balance at this point and was given a figure of £535.00 but advised the representative that a payment was still to be added for £10.00 taking the balance down to £525.00. I also asked at this point I do not want my balance to increase while you investigate my account which is really down to their incompetence updating systems poorly. I was advised my balance is frozen and will not increase but have since received an email from their complaints dept for a balance of £50 higher. Think the sooner Myjar go down the route of Quickquid, Peachy and Sunny to name a few the better.

okay 123 123 123 123

Loan ref L2702004
No contact from customer services dispite numerous emails. My loan balance on my account changes everyday. One day its 300 then 606 and today its 743. Whats going on???
I dont even know what my remainder balance is. The website has updated and its messed up loan up!

We spoke to Bina today about a repayment plan, and from start to finish she was amazing and very supportive with our situation. She needs a raise and is a credit to her company.

Awful company!
Complaint not upheld, a very rude response and felt I was not dealt with correctly.
Avoid at all costs!!!!

The FOS have upheld my complaint about MyJar who have my bank details and confirmed funds would be in my account on 18/06/2020.
The date comes and sure enough, the payment is nowhere to be seen, and I have had no response as to why, causing me to miss payments and incurring non-payment charges.
It seems that the terrible customer service and false promises continue. I see many other people have the same issue.
The company are quick enough to take your payments, or send you loaned money at exorbitant rates of interest, but when it comes to returning money that is owed to you, they refuse to do so.
How do they get away with completely ignoring customers and then refusing to transfer the funds that they are due?
I will update this review when the funds are received today as promised.