You use your credit card,score goes down,clear credit balance card score goes down,score never goes up as quick as it goes down. App gives you advice how how to up your score,giving useless informat... See more
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Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without g... See more
Company replied
Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent ti... See more
Company replied
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful. How... See more
Company replied
Company details
Information provided by various external sources
At MYJAR we work a little differently to other financial service companies. We are committed to providing responsible short-term loans to reliable borrowers.
Contact info
United States
- info@myjar.com
- myjar.com
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good and quick payout
June 13, 2020
Unprompted review
Reply from MYJAR
Dear Elizabeth,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Thank you for the loan
Thank you for the loan. Though it took many attempts to get it signed due to 'unexpected error' each time.
June 12, 2020
Unprompted review
Reply from MYJAR
Dear Sarah,
Thank you for taking the time to leave a review.
We're sorry to hear you had some issues with the application process. We're currently in the process of upgrading our systems, and we have experienced some technical issues. Please accept our sincere apologies for any inconvenience caused.
Please do not hesitate to contact us should you experience any further issues.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
I have attempted to take out a loan…
I have attempted to take out a loan with MY JAR however the website constantly has system errors. I can't add my payment card and have had to apply for a second time in order to see what i am eligible to borrow.
I have emailed about the matter but had no response yet, will change review once this matter is resolved.
System error #100054.
June 12, 2020
Unprompted review
Reply from MYJAR
Dear James,
Thank you for leaving a review.
We're currently in the process of upgrading our systems, so the website is running a little slow until we have completed. Please accept our sincere apologies for any inconvenience this may have caused.
We're also experiencing a high volume of emails due to COVID19, so please accept our apologies that you have not received a response as of yet. Please be assured once we read your email, someone will respond accordingly.
As we have not been provided with your full details here, we have been unable to look into this further for you. Would you please contact us directly to provide some more information?
You can call us or write to us using the details on the below link and we will do our best to resolve the matter for you.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
CONFUSED!!
So it says on my online account that I'm in arrears but when I spoke to someone on the phone last week they said to ignore it and my payments are upto date....
On the 10.07.20 a payment was supposed to be paid but they haven't taken any money out of my account even though all card details on system are correct! Will I not be on arrears? Tried making a payment online and it wouldn't load. Tried emailing MYJAR twice....NO REPLY! TRIED calling and just keeps saying phone lines are temporally closed? I'm writing on here because it looks like it's the only way I'll get an actual reply from MYJAR!!!
June 12, 2020
Unprompted review
Reply from MYJAR
Dear Stevie,
We are sorry to hear that you are unhappy with our service and please accept our sincere apologies for the delay in response to your emails, we're currently experiencing very high email volumes.
Our phone lines are temporarily closed as a preventative measure due to the corona virus.
We're currently in the process of upgrading our systems, so the website is running a little slow until we have completed, please accept our sincere apologies for any inconvenience. I have therefore arrange for a customer service representative to call you as a matter of urgency.
I would like to reassure you that there will be no negative impact to your credit file for the payment due for £35.00 on the 10/06/2020 and no further interest will be charged, as we can appreciate this was a technical issue and no fault of your own.
Kind regards,
MYJAR Team
The website wasn't great
The website wasn't great. Lots of system errors. Took several attempts to get this done.
June 11, 2020
Unprompted review
Reply from MYJAR
Dear Sharon,
Thank you for leaving a review.
We're currently in the process of upgrading our systems, so the website is running a little slow until we have completed, please accept our sincere apologies for any inconvenience this may have caused.
If you experience any further issues, please do not hesitate to let us know.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
It states on my account that i'm in…
It states on my account that i'm in arrears since october, after a few calls was told the mistake is at your end, but it also states that i will be charged more interest for the delay in repaying, when are you going to solve this problem?
June 10, 2020
Unprompted review
Reply from MYJAR
Dear Anabela,
Thank you for leaving a review.
We're currently in the process of upgrading our systems and we did experience some technical issues, so please accept our sincere apologies.
I can however see your account is up to date and not in arrears. Please also note we report accurately and factually and your repayments have been received on time so this will be updated on your credit file accordingly.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
Been a customer of MyJar for a while…
Been a customer of MyJar for a while now and they are always very professional and efficient
June 10, 2020
Unprompted review
Reply from MYJAR
Dear Paul,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Thank you for giving me a loan when…
Thank you for giving me a loan when others had consistently refused me.
June 10, 2020
Unprompted review
Reply from MYJAR
Dear Thomas,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
I can’t understand this had a loan for…
I can’t understand this had a loan for 12 months paid off in full within 10 months without missing any payments applied again and they declined I won’t bother in future
June 9, 2020
Unprompted review
Reply from MYJAR
Dear Gary,
We’re sorry to hear that your application has been declined at this time. This is because you did not pass our affordability checks. Our decision is based on a combination of the information you provide, as well as information from a credit reference agency called TransUnion. If you have had a loan from us before this does not mean all applications will be accepted in future.
As we are not able to provide more specific information as to why your application was declined, we suggest that you look at your credit file to learn more. You can find more details about how to view this information at www.transunion.co.uk/consumer-solutions
You are welcome to apply with us again, after a period of 24 hours.
MYJAR Team
Quick and easy to use
June 9, 2020
Unprompted review
Reply from MYJAR
Dear Chris,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
great service
June 9, 2020
Unprompted review
Reply from MYJAR
Dear Grahame,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
I have been on the phone to various…
I have been on the phone to various members of the team about how much I owe. Initially they told me that the loan was paid off but now they are backtracking and even saying they have calculated the interest incorrectly. I was all set to pay the full amount on the 16th May and now will have to wait until 16th june to make the payment. I surely hope that they have not charged me interest through that period considering I could have paid it all off last month. They told me that they would contact me 2 weeks ago but as of yet received nothing, not even an email. I look forward to your response.
I have edited my review so thank you MyJar
June 9, 2020
Unprompted review
Reply from MYJAR
Dear Philip,
Thank you for contacting us.
We are very sorry that you have been dissatisfied with our service.
We can confirm we received your loan repayment and confirm that your loan is now paid in full and closed.
We sincerely apologise for any confusion caused previously.
MYJAR Team
Having a agreed a redress settlement on…
Having a agreed a redress settlement on my affordability complaint I have emailed the required completed form 4 times now and have recieved no conformation they have received it and no payment.
Will change review once resolved
Have recieved email to say my form was recieved but still no payment ...
As of the 18/6/20 I have recieved payment in full.
June 8, 2020
Unprompted review
Reply from MYJAR
Dear Emma,
We are sorry to hear that you are unhappy with our service.
We can confirm our Complaints department have received your settlement form and are due to respond to your email within the allotted timescale.
Please be aware your payment is due to be processed within 10-15 business days from the day we received your settlement form.
You can call us or write to us using the details on the below link and we will do our best to resolve the matter for you.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
Very good company
June 8, 2020
Unprompted review
Reply from MYJAR
Dear Asta,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Reply from MYJAR
Dear Karen,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Kept getting error messages 100047…
Kept getting error messages 100047 coming up throughout the application process had to log out and re log in later to complete application
June 7, 2020
Unprompted review
Reply from MYJAR
Dear Linda,
We are sorry to hear that you are unhappy with our service.
We're in the process of upgrading our systems, which means we're experiencing a few technical issues. Our IT Team are working to get these issues resolved as soon as they can.
Please can you let us know if you have been able to complete the application now?
As we have not been provided with your full details here, we have been unable to look into this further for you. Would you please contact us directly to provide some more information?
You can call us or write to us using the details on the below link and we will do our best to resolve the matter for you.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
Easy application and great experience…
Easy application and great experience will recommend to friends and family
June 6, 2020
Unprompted review
Reply from MYJAR
Dear Clifford,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Reply from MYJAR
Dear Customer,
We are very happy to hear you were pleased with our service.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Really bad
Hi. I placed my review regarding Myjar experience. I did complain that they failed update my credit file for 60 days. Now is 90 days. If you are serious about your credit score just taking loan from company like them is lowering your score but even you repay early they not rushing to recover you from the list.
June 6, 2020
Unprompted review
Reply from MYJAR
Dear Tomasz,
We are sorry to hear that you are unhappy with our service.
As we have not been provided with your full details here, we have been unable to look into this further for you. Would you please contact us directly to provide some more information?
You can call us or write to us using the details on the below link and we will do our best to resolve the matter for you.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
Normally I’d give them at least a 4 but…
Normally I’d give them at least a 4 but the last week they been completely useless. Sending me emails and texts telling me I’m in arrears and I have t contacted them when in fact I’ve made 5 phones calls and provide proof they’ve taken money from account get reassured that il get a call back and surprise surprise no call back so today will be my 6th time calling them on average each calls been 30 mins so after today’s call that be 3 hours of my life I’m not getting back due to an error your end. Now I would t mind but you ve flagged me in arrears which affects my credit rating as well when Im only in arrears due an error your end
Update. Another 50 minutes On the phone issue still not resolved. The only saving grace was the member of staff who is now looking into it for me Now. Also I think that if there a technical issue and you ve been provided with proof of the payment the least you could do is not show the account as in arrears and a missed payment when your investigating it. But thanks for the added stress during theses already stressful times.
Edit I have changed this review to a 5 as despite the above issue it was due to a technical fault and the last person who took my call on Friday actually provided great customer service and has helped resolve the situation.
June 5, 2020
Unprompted review
Reply from MYJAR
Dear Mark,
We are sorry to hear that you are unhappy with our service.
Please accept our apologies for this matter, the payment had timed out whilst processing which meant it did not allocate to your loan. On further investigation we have now located this payment and allocated this against your loan repayment.
Please be assured that the payment has been backdated, so this means no additional interest has been applied and your payment will show as a payment received on time.
I have attempted to call you on the 08/06/2020, and i will attempt to call you later today too.
Kind regards,
MYJAR Team
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