MYJAR Reviews 

I have accepted my redress payment and sent the form back. Unfortunately that was a week ago and I have had no reply. Can someone atleast let me know you have revived it and also is the 15 working days from the actual day I sent it back or will it be from today if you only see it today?

My jar was the easier company to work with everything was running smooth with them until now.

Chase

I’ve been waiting Well over a year now for anyone to even look at my complaint. I’ve finally had a redress which I do thank my jar for doing that as they didn’t have too but no one has acknowledged my emails And I’ve not had any claim form sent through that the reviews are going on about

I have to say I’m very happy with how professional my jar complaints team were in light of my claim. It was handled swiftly and was happy with the outcome. I have sent off settlement form and am awaiting a response to acknowledge this and as to when settlement will be paid.

Put in a claim for irresponsible lending happy with response but seems to take ages to get a refund as sent form back over a week ago .Will update if I receive the refund but can see it dragging

Working day 7 and no refund yet and really could do with it as heating gone and with this virus going around.

Will update when received

I sent a complaint to MyJar which they looked at quickly. I am very impressed at how professionally they dealt with it. My only problem is that I am worried about the form they ask you to sign. I printed it out and posted it back but then started to worry if they had got it. I have e mailed a few different e mail addresses with a copy of the signed form. My IT skills are not that great and I have received no acknowledgement of the form. Totally appreciate they are dealing with things in order and have 28 days etc but my worry is I am waiting and they don’t have the paperwork. With all the uncertainty going on in the country just now, it would be good to at least have some certainty over receipt of the form. Should I just wait 28 days and see what happens? Getting anxious.

Poor communication. After dealing with an affordability complaint of mine for over a year, MYJAR have finally agreed to refund me the interest paid on several loans plus 8% interest. However not recieved this refund yet and they have not acknowledged any of my emails accepting their offer. I would advise to avoid this company at all costs

The company has been found to not successfully complete its affordability checks. This took over a year and the financial ombudsman had to make a decision and upheld my complaint. 4 loans were took out over a short period of time, which I except is partially my fault, however the way my jar handled the whole process with terrible. They wrote a final response to me with 2 missing paragraphs and at 1st it made out that they would be upholding to complaint on a goodwill bases but after several e-mails (around 12) later they re-issued this advising that there affordability checks where inline with the FCA recommendations(they weren't).
The financial ombudsman advised them in January that they must remove any negative information from my credit file. In February they did the opposite and denied this even though I sent in the evidence to prove this.
I would avoid this company at all costs. They clearly are not a reputable outfit and make there money from lending to the most vulnerable people in society most of which cant afford the loans in the 1st place.
Avoid using them as it will only create further problems down the line.

Confirmation of settlement.

I was offered a settlement following an affordability complaint. Myjar was extremely cooperative during the whole process however I received the offer on the 26th feb and replied via email straight away. The following morning I posted a signed copy to them as well. I have sent emails asking for confirmation that they have recieved the letter and email but as yet I have had no response.

I received confirmation of proposed settlement on the 4th March, which to be fair was quite painless as i had all the supporting information and Myjar responded within the required timescales. I accepted immediately and sent both soft are hard copies of the required form.
I've emailed a few times now to confirm that the form has been received, and like others this confirmation has not been forthcoming, and there is nobody who you can call.
Only hope that they settle within the 3 weeks timescales quoted.
9th March - confirmation now received and payment confirmed to be within the next 15 working days.
12th March - Payment Received.
Did exactly what they said they would do !!

They offered me loans if though they could see my financial situation was not good and they still added interest when I told them I cannot afford to pay.I complained about them because they contributed to me having to go on a DMP and caused me financial difficulties.I took them to FOS and they agreed to remove the interest but I’m still not happy with how they proceeded and I’ve still got a huge amount to pay back. They won’t give you any interest back.AVOID !

UPDAT: PAYMENT HAS NOW BEEN RECEIVED - THANKS

Put in an affordability complaint. It has been agreed and my acceptance form received. Awaiting payment,working day 5.they said this could be up to 15 working days. Once payment received I will repost.

Totally useless!!!

myjar have agreed settlement payment,was happy with the result,dont understand why it takes 10-15 days to pay out,lot people use payday loans when they have no other choice,read lot reviews that people who are waiting for their settlement need the money to help out with day to day living,i know myjar say they like pay settlements as quick as possible,hope mine comes ASAP i need the money pay for repairs,they are quick to take your money so i hope myjar are quick enough pay me out,leaving this review in my wifes email address,as dont want my normal email filled up

I was very impressed by the way the company was easy and understanding of my situation. Would certainly recommend

Found Myjar very heloful and no hassle at all to claim my redress. Very professional and painless. Paid within 10days. Thanks customer service excellent job

I finally received an email from general complaints saying that they have received my settlement acceptance form. (I do hope this is the case and not just to shut me up) It only took three days and several emails to get a reply!!!
Whilst I understand that you nay have many complaints to deal with, it doesn't take a minute to just acknowledge an email. It seems like you have only one person that deals with complaints/refunds and maybe that's why it takes so long??!!. I just hope that my refund is processed quicker and then can finally put this to rest.
MyJar Reference below

Very questionable customer service. Have recently sent an affordability complaint. Initially they were replying very quickly and I had a final response from them refusing my complaint on the basis that they could not trace me ever having a loan with them. I replied with proof (their original emails) within 24 hours. This was now over four weeks ago and I have had no further response what so ever, not even an acknowledgement. I can’t help but think that they are happy to reply very quickly if they think your complaint isn’t valid, but they are happy to drag out any other complaints. Very disappointing!!! If this is the level of customer service offered then I would be concerned if I was considering taking out a loan with them now.

**just recieved my settlement in less than the 10-15 working days advised so overall positive experience. Still awaiting them to close down an account on my credit file which I hope is removed soon. **

Having sent in a unaffordability complaint to myjar . I recieved an email stating that they uphold my complaint which is the outcome I wanted however I feel that there seems to be a commonly used pattern within myjar and these complaints about "missing data" and the 5 year data gdpr stuff . And yet when I had a breakdown of my borrowing summary from them there were loans taken out prior to those "missing" loans that they had information for but wernt upheld a part of my complaint which of course is very frustrating .
I decided to take take the settlement figure they proposed to me as I still have an outstanding balance with them and I am still struggling with my debts currently . Obviously not ideal but felt it was a reasonable response.
I have since emailed my settlement letter acceptance which I have recieved no confirmation of receipt as yet . To stumble across trust pilot and realise I might have an uphill struggle ahead of me in which case is very dissapointing. From missing loans to not dealing with settlements within the time frames given. Its becoming very frustrating.

I made a complaint to myjar as I felt my loan were unaffordable. Had a reply to say they needed more info, I had already sent emails showing the Summary of payment with the interest and apr, also the DSAR depart had sent me a summary showing about 5 years of loans, i sent emails showing what loan amount was, the interest due, the apr, the emails which thank me for repaying but still not enough! I’ve sent information to them from when they were txtloan, and again still
Saying they cannot calculate the amounts, they ignore my emails, and then contact me every 10 days asking for the same proof I’ve already sent and when I phone I cannot doesn’t to complaints department as they don’t take calls, when I respond to their emails within minutes no one replies to me for over a week! It’s very stressful and makes the whole situation terrible but they just don’t care - I would happily give no star rating- they are awful to deal with