Received part of my order today. Express delivery and well packaged. Melissa has been very responsive and helpful throughout the process. Both my husband and I are extremely happy with his brand new p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing... See more
This is a chriscos international brana and are not based here.Crap service,state a 2 week delivery window when in actual fact its its at least 12 weeks everything. Ships from Australia So your stuffed... See more
I shopped here for years then suddenly this year they suspended my last order after I had already paid half of it and said they'll re-activate it after I give them photo ID, credit card numbe... See more
Company details
Written by the company
Online layby store with layby plans up to 12 months long on over 40k products!
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 0800 695 292
- customerservice@mylayby.com
- mylayby.co.nz
2.7
Poor
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awesomr
June 6, 2021
Fast and easy to deal with good products
June 6, 2021
Product was delivered in a couple days…
Product was delivered in a couple days of ordering and paying off the product made things easier
June 5, 2021
This way of payment makes life so easier
June 5, 2021
Easy site to navigate around
Easy site to navigate around, but you’re let down by delivery.
I’ll shop in-store in future.
June 5, 2021
👋KiaOra..a.k.a..Hello🤗LAYBY TEAM👋
👋KiaOra..a.k.a..Hello🤗LAYBY TEAM👋
❣WOW❣WOW❣WOW❣WOW❣
Oh.My.Good'Ness, i absolutely love and adore LAYBY, absolutely can't get enough of using LAYBY, honestly..Thank Use so much for LAYBY, nawww for even existing my goodness the things that I have brought through LAYBY I would have NOT been able to buy them any other time or way, being a beneficiary and all, is pretty hard to buy the things that you love not only buy or get them, but own the items that i buy, which is truly truly truly ae huge step of opportunity and to me that's so awesome and 100000% amazing..I feel so very grateful and thankful to be ae customer of LAYBY, I absolutely appreciate the time payments with no interest fees or any [🚫™️evil™️🚫] hidden costs or nasty contracts™️..It is my absolute honor to be ae customer of LAYBY, thanks again "LAYBY TEAM", ya'll thee best🤗😊🤗
June 4, 2021
used my laybuy many times before
used my laybuy many times before. items allways as described. and delivered on time
June 4, 2021
This is very helpful for me and my…
This is very helpful for me and my family to purchase our needs...so easy using the layby apps for my payments..and i havent have any problems...thank you LAYBY🙂
June 4, 2021
Highly recommended awesome staff members
June 4, 2021
I have had a great service and will be…
I have had a great service and will be using next time...thank you
June 4, 2021
Great service and stress free
June 4, 2021
Always been happy with the service
Always been happy with the service, they are accommodating with my change of payment days while I was sorting out my change in circumstances- always helpful and polite 😀
June 4, 2021
I love using layby
I love using layby, even if i dont have my card on me I am able to still purchase things, not to mention it can leave me with extra money in the weekend if I need. Ive never had a problem using layby, well done✔
June 4, 2021
Reply from My Layby New Zealand
Hi Catherine we have recently gone live on Trust Pilot with reviews and have asked past customers to provide a review. So even though you may not have purchased with us recently your review should be based on your past purchase experience with us. Thanks.
Excellent service allows me to get…
Excellent service allows me to get everything my family needs
June 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.