Received part of my order today. Express delivery and well packaged. Melissa has been very responsive and helpful throughout the process. Both my husband and I are extremely happy with his brand new p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've given three stars, orders came separately (3 times), was left thinking my orders were stolen. First delivery, packing slip stated two items, yet received only the one. Second delivery, same thing... See more
This is a chriscos international brana and are not based here.Crap service,state a 2 week delivery window when in actual fact its its at least 12 weeks everything. Ships from Australia So your stuffed... See more
I shopped here for years then suddenly this year they suspended my last order after I had already paid half of it and said they'll re-activate it after I give them photo ID, credit card numbe... See more
Company details
Written by the company
Online layby store with layby plans up to 12 months long on over 40k products!
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 0800 695 292
- customerservice@mylayby.com
- mylayby.co.nz
2.7
Poor
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Never had issues with laybuy
Never had issues with laybuy. App is smooth and easy to use. Highly recommended
June 17, 2021
Its good and easy with minimal stress
June 17, 2021
Im happy over all🤩🤩
June 17, 2021
Very gd nice easy way to get items and…
Very gd nice easy way to get items and pay of highly recommended
June 17, 2021
The late fees are abit extreme but…
The late fees are abit extreme but still better than Humm cause u got 24 hrs
June 17, 2021
We usually really love your company and…
We usually really love your company and this time we had to cancel our layby. Sadly it took almost 4 weeks to get our money back due to a number of errors which was very frustrating.
June 17, 2021
Extremely helpful
Extremely helpful, and the communication is on point not to mention my son will be over the moon with his new tablet as affordable for value
June 17, 2021
Excellent service
Excellent service every time I purchase from my lay-by.
Easy payment service, fast delivery and great customer service team
5/5
June 17, 2021
Great guys support was amazing with my…
Great guys support was amazing with my enquiry and they were nice enough to give me a replacement TV ty guys
June 17, 2021
Great service early to communicate
June 17, 2021
Stop taking money out of my account I…
Stop taking money out of my account I cancelled this ages ago and ur still taking out of my account I want my money transferred back
June 16, 2021
Please advise when I made a purchase
Please advise when I made a purchase? I live in Australia and this is the first time I have heard of this site! Please co0ntact me back.
June 14, 2021
Reply from My Layby New Zealand
Hi Selena,
We have recently asked for reviews as we have joined Trust Pilot. We have accidently placed your email with our past customers, apologies for the mix up.
The website doesn’t work properly
The website doesn’t work properly so you can no longer look through their products. I needed to buy a few things but have had to look elsewhere. Website used to work fine as I currently have a layby just couldn’t shop for everything else I needed
June 8, 2021
I haven't received yet
June 8, 2021
Reply from My Layby New Zealand
Hi David,
We have asked for a review based on your experience to date. If you are still currently working through your payment plan feel free to give us a review post completion.
your company dont go too the rich areas…
your company dont go too the rich areas i live in that area and no one comes my ways for my neighbours
June 7, 2021
Reply from My Layby New Zealand
Hi Shanelle,
We are an online store. We don't do any visits to any areas. We cater to customers from all areas through our online store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.