I didn’t have high expectations for the nail wraps but they are excellent!!!! I applied as instructed and 2 weeks later they’re still on, with some slight wear showing on the tips. Only 1 wrap lift... See more
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Review summary
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Love love love mylee. Been using it for about 9 months now and am even starting my own business now. The customer service is next level. Just remember that gel polish no matter what, contains chemical... See more
Company replied
Had a problem with my builder gel going hard & the brush going hard. Neren was fantastic and quick at getting back in touch to try and save the bottle but after it still not working she was also quick... See more
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My husband purchased items for my birthday Black Friday weekend which arrived promptly in time for the day. On opening the parcel sadly the Pressed Chrome Palette was damaged emailed customer support... See more
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Company details
Information provided by various external sources
When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.
Contact info
HSNF 139-141 Pembroke Rd, London , N10 2JE, London, United Kingdom
- 02083655858
- info@mylee.co.uk
- mylee.co.uk
4.0
Great
4K reviews
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Beware - wraps damage natural nails
I use cheap nail wraps from Amazon, which are easy to apply and remove, and thought I would treat myself to more “professional” ones. I got the Mylee ones and they applied exactly as the ones from Amazon and looked great; however, the removal was appalling. Despite using Mylee’s removal oil, my nails have been severely damaged by these wraps (this has never happened with the cheap Amazon ones). On some of my nails, the top layer of my natural nail has been removed. I followed exact instructions for application and removal. I now have been left with 2 pairs that I absolutely cannot use as I can’t risk further damage to the nail bed. I can’t comment on Mylee’s other products but there is no way I could recommend their wraps, due to the damage caused.
February 10, 2026
Unprompted review
Reply from Mylee
Hi Celine,
Thank you for your review. Using gel wraps and, if using the gel wrap remover oil, is one of the gentlest gel applications for your nails. Using just the gel wraps or remover oil wouldn't damage your nails. Usually, nail damage is down to improper application, overbuffing/overfiling the nails, and improper removal. I have sent you an email for more information so that we can better understand and advise further.
I look forward to hearing from you.
Best Wishes,
Mylee Support Team
I ordered a gift for someone and got a…
I ordered a gift for someone and got a bit confused about delivery dates admittedly I was already stressed out and probably a tad rude but the staff responded to me swiftly and clearly where I went wrong and were very polite and professional. Thanks
February 12, 2026
Unprompted review
Reply from Mylee
Hi Thomas,
Thank you for your review. We totally get it! It's stressful when you're buying someone a gift and need it to arrive on time. Thanks for taking the time to send another message and leave a review. Do get back in touch if you need any further assistance. We promise we won't bite!
Best Wishes,
Mylee Support Team
Followed all of the nail prep…
Followed all of the nail prep instructions and each time the nail polish peels off in 3 hours max. AVOID!!
February 4, 2026
Unprompted review
Reply from Mylee
Hi Gillian,
Mylee products are used with salon-professionals as well as home-users. There are several reasons that your gel polish may be peeling, and I've included these below. Please also feel free to reach out to us at info@mylee.co.uk where we can better assist.
If you are using a LED lamp you need to ensure you are curing the top/base coat for 1 minute and gel colours for 30 seconds and if you are using a UV lamp ensure you are curing for a full 2 mins under the UV.
The most frequent reason for gel polish lifting is due to the preparation of the nails before application. Do make sure your nails are cleansed before applying your base coat. Push back your cuticles and any dead skin on your nail bed. If you leave any dead skin on the nail bed by the cuticle, it will start softening with time and contact with water and will ultimately shed, making the gel polish lift by the cuticle. Avoid using oils or lotions on your nails before you start your manicure. Also avoid putting your hands in hot water before or after application, such as a warm shower or washing up, as this can cause your nails to expand and contract, causing gel polish to shift.
If you had the entire gel polish lift off the nail bed, it is most likely due to the technique of buffing the nail surface. Gel polish likes to cling onto a slightly rough surface on your nail bed, and buffing the nail provides this. Do make sure to lightly buff and roughen up your nail surface before application and cleanse to remove any dust. A smooth nail bed could cause polish not to adhere properly.
Always ensure you're applying your gel polish in thin layers. You can apply multiple layers to build up the opacity. If a coat of polish is applied too thickly it may not cure evenly, leading to bumps and lumps forming.
When it comes to actually painting your nails, it’s key to stay within your nail bed and not get any polish on the skin or let it pool by the cuticle or the side of the nail bed. If there is any polish that starts pooling, it will create an edge for the polish to lift.
If your gel polish started lifting from the tip of the nail, try capping the free edge of your nails to seal in your polish. This simply means adding a thin layer of polish to the tip of your nail. This covers the edge and means the polish wraps around the nail more, leaving less edge for the polish to try and lift! When capping the free edge be sure to only use a tiny tiny bit of polish.
Please also ensure that you're not shaking the bottle of polish prior to application as this could cause air bubbles to form. To mix your polish, roll it gently between your hands.
Please also ensure that the white or transparent blue sticker that covers the entirety of the lamp tray is removed. Once this sticker is removed, this helps the lights to reflect off the mirrored tray which assists with curing the gel.
If you're using any other products before the base coat, such as a builder gel. Try applying your manicure without the builder gel and seeing if that helps.
Best Wishes,
Mylee Support Team
We'd recommend if it still isn't lasting after you've tried again after taking into consideration all of these points, then try a nail dehydrator on your nails as it could be that your nails have too much oil or moisture on them that isn't always visible. This should help ensure that the gel is adhered to the nail properly.
Please do try out these tips and remember gel polish can take some getting used to but once you've figured it out the results are worth it!
Great service
This was the first time I had ordered from mylee. But I am not disappointed. It was a great service. Delivered in a few days and lots of communication on the way. I look forward to doing my nails.
February 2, 2026
Unprompted review
Reply from Mylee
Hi Emma,
Thank you so much for your fabulous review on how great your first time purchase was with us at Mylee! We always strive for a great customer journey. Welcome to the Mylee Tribe!
If you need any assistance, please don't hesitate to get in touch with our helpful customer service team!
Best Wishes,
Mylee Support Team
Myleebeauty were very quick and helpful…
Myleebeauty were very quick and helpful with their response to my recent query regarding builder gel.
January 30, 2026
Unprompted review
Reply from Mylee
Hi Barbara,
Thank you for your review of the service you received from our customer service team here regarding your builder gel. We're so pleased that we could help.
Best Wishes,
Mylee Support Team
My order arrived yesterday in time for…
My order arrived yesterday in time for my Granddaughters birthday, much appreciated.
Thank you and the team for dealing with my request efficiently and professionally.
January 23, 2026
Unprompted review
Reply from Mylee
Hi Beverly,
We are so, so pleased to hear that your granddaughter's birthday present arrived in time for her special day! A big happy birthday to her!
We are equally pleased to hear that the team dealt with your request so efficiently and professionally. Thanks again for taking the time to leave a review.
Best Wishes,
Mylee Support Team
Very nice and quick customer support!
Wanted to exchange my nail polish as it was not what I expected. Very easy process to contact customer services and very quick response from Sam and Mariah! Both were very nice and were updating me on the process.
January 22, 2026
Unprompted review
Reply from Mylee
Hi Wiki,
Thank you for your review. It's great to hear that our help tool, Sam, and Mariah were able to respond to you so quickly and were equally nice and attentive. Thank you for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Reply from Mylee
Hi Angela,
Thank you for your review.
We are so pleased you received great service from Emily and will be sure to tell her.
If we can be of any further help at all, do let us know.
Best wishes,
Mylee Customer Support
Highly recommend!
I've been having my nails done with a fantastic, local business for about a year. However, I unfortunately reached a point where I could no longer justify the cost. I did some research and found the Mylee home kits. I hesitated for a while because of some of the negative reviews, however, I am so so glad I decided to go for it anyway. The quality is fantastic and as someone who's nails grow super fast and always finds gel/biab lifts at the sides, I did both my fingers and toes almost 2 weeks ago and they are still brilliant. Not one has peeled or lifted!
I did buy the dehydration and primer set along with the main kit, and did put a lot of effort into the prep, but it is clearly worth it. Will save me a fortune in the long run!!
December 27, 2025
Unprompted review
Reply from Mylee
Hi,
Wow, thank you so much for such a lovely review. It's really great to hear that you made the decision to try the product for yourself and that you are now on your journey to beautiful and long-lasting nails.
We are so, so pleased that you trusted Mylee and are so impressed with the quality of nails!
Thank you for being a new and valued member of the Mylee Tribe, welcome.
Best Wishes,
Mylee Support Team
I was overcharged on an order due to an…
I was overcharged on an order due to an error on the website and they’re proving to be very difficult in resolving the issue. They happily took my money!
December 15, 2025
Unprompted review
Reply from Mylee
Hi Keiron,
Thanks for your review. After looking at the communication and looking into the order again, I can confirm that you weren't overcharged. We explained that you had already received a discount code of 5% on top of the Christmas pre-sale. A further 25% discount could not be applied to your order on top of the sale, and this is outlined on the BLC app as well as in our own terms and conditions. The 25% BLC discount is only available when a sale is not on.
I hope that clarifies things further.
Best Wishes,
Mylee Support Team
I can’t fault Mylee products
I can’t fault Mylee products. I love the colours and quality and have been ordering from them regularly without any issues. However, last time I received the wrong item. Neren from customer service quickly responded and ordered the correct one.
Thank you
December 13, 2025
Unprompted review
Reply from Mylee
Hi Julia,
Thank you for your review. It's great to hear that Neren was able to resolve the issue of the incorrect colour being sent to you. Thank you for your trust and for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Customer service is second to none
Customer service is second to none. Absolutley spot on. I love the Mylee products and the selection of colours are fab. Keep being great. Thank you again x
December 23, 2025
Unprompted review
Reply from Mylee
Hi,
Thank you for an amazing review of the customer service and Mylee products! The colour selection truly is fabulous, keep an eye out for amazing new colours coming our way!
Best Wishes,
Mylee Support Team
Terrible Customer Service + Delivery
It doesn't even matter if the mylee polish range is good when their chosen delivery service (Yodel)is terrible. Yodel have lost my order for the last week and it appears impossible to get a hold of any customer service from Mylee beyond AI.
I can't find my own order on the Mylee website to report it missing and they don't have any live chat available for assistance. All I get are AI apologies from their whatsapp which is completely and utterly useless.
I will no longer be shopping at Mylee because it is a waste of my time and money.
December 15, 2025
Unprompted review
Reply from Mylee
Hi Cheryl,
We are sorry for the experience you had with the courier. We do have an AI help tool for the initial messages. However, as the help tool advised, your query is then passed on to a member of our customer service to assist further with your issue.
I have requested information so that I can assist you with your query.
Best Wishes,
Mylee Support Team
I had a problem with my delivery
I had a problem with my delivery, I contacted customer service and spoke with Beatrice and she could honestly not have been more helpful, thank you Beatrice you’re a star⭐️🎄🧑🎄
December 8, 2025
Unprompted review
Reply from Mylee
Hi Emma,
Thank you for such a great review of the service you received from Beatrice. Thank you for being such a wonderful member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Worst nails ever
I was expecting the most nicest nails I was so excited to wear them , just to realise there a RIP OFF I wore them for 3 hours they fell off . They maid my hands look tacky and looked horrible . Primark nails last for a day unlike your nails and there only 2 pounds
December 20, 2025
Unprompted review
Reply from Mylee
Hi Mary,
If you are finding that your gel nails are peeling off, then this is likely due to an application error. It can take some getting used to doing gel nails yourself, and our products are used by both salon professionals and home users. Once you get the hang of it, you'll be on a beautiful journey to beautiful and long-lasting nails.
There are several reasons as to why your nails would be peeling:
- Improper prep before applying the gel polish, such as nail cleansing, buffing/filing, etc.
- You could have oily nails, in which we would recommend using a nail dehydrator
- Improper curing times, or using a lamp that hasn't been tested with Mylee products. Both the gel product and lamp should be the same brand.
- Overflooding the gel onto your nail, it's important to apply a thin layer, cure, and then build up and repeat the process as you go along. Gel being applied too close to the skin, causing it to then peel
- Not capping the free-edge of the nail
- Being in contact with water a few hours before or after your manicure
If you'd like to email us at info@mylee.co.uk we can assist you further, too.
Warmest Regards,
Mylee Support Team
Mylee removed two of my reviews
There are lots of things I love about Mylee, they have great gel colours which last well, gel wraps are great, and lots of kit I’ve used from curing lamps to gel remover products. I would give them five stars or even 10 if I could, but when I left a negative review about their peel off base coat, they emailed me to acknowledge my review, asking if I’d used a nail dehydrator, posted and then removed the review (twice). It’s doesn’t seem fair to me.
Thanks for your guidance. I do apply as you described and you kindly discussed this application method with me recently and supplied me a free bottle, in case there was an issue with the batch. Just an FYI, my review on the 13th of January is not an updated review, it is actually the third time I have reviewed this peel off base coat on your website.
December 18, 2025
Unprompted review
Reply from Mylee
Hi Elaine,
Thank you for your review. We are glad to hear that you are happy with most of our products, but are sad to hear that you have not managed to get on with the peel-off base coat. The peel-off base coat will remove your manicure if you are using too much product. It is really important to ensure that you are applying only a tiny amount to the centre of the nail; the peel-off base coat will peel off prematurely.
In terms of your review, we haven't removed your review. It was posted on December 18th 2025, and was updated again on January 13th 2026.
Best Wishes,
Mylee Support Team
Fabulous customer service!
The best and most helpful customer service from Neren - my order was lost by the delivery service unfortunately. However Neren was able to have a replacement sent to me, super friendly and supportive. Thank you so much 🥰
December 17, 2025
Unprompted review
Reply from Mylee
Hi Elize,
Thank you for leaving a review. It's great to hear that Neren had rectified the issue and was so friendly and supportive. We truly do appreciate you being such a valued member of the Mylee Tribe and thank you for being so understanding.
Warmest Regards,
Mylee Support Team
Exceptional customer service
So happy that this company has a brilliant and efficient Customer Service department! Emily was able to sort a non-delivery caused by Yodel/InPost not following their stated policy. Would wholeheartedly recommend Mylee as a company.
December 13, 2025
Unprompted review
Reply from Mylee
Hi,
Thank you for taking the time to provide us with such lovely feedback.
We are so pleased that you are happy with the service you received from Emily. We appreciate your patience and understanding.
Best wishes,
Mylee Customer Support
Mylee is the best nail gel
Mylee is the best nail gel, but when a parcel goes missing the customer services is not too good, I purchased a Christmas gift in November which was expected on 4/12/ 25 which wasn’t delivered, it is now a week before Christmas and still not been sorted. Very disappointing
December 16, 2025
Unprompted review
Reply from Mylee
Hi Angela,
We are pleased to hear that you are so impressed with the Mylee gel range. We are sorry to hear that you had an issue with delivery. We always aim to provide the best customer service possible, but often during the busier periods, it can be harder due to the volume of tickets.
Rest assured, we will always try our best to provide you with the best customer service, with all the information and tools we have.
If you ever need to contact us again, please don't hesitate to get in touch. We'll always be happy to help.
Best Wishes,
Mylee Support Team
Dear Beatrice Thank you very much for…
Dear Beatrice Thank you very much for your amazing help and for taking the time to support me. I truly appreciate everything you have done.
Although my order did not work out exactly as I had hoped initially, I am extremely grateful that you kindly agreed to refund
Your assistance and understanding meant a great deal to me, and I sincerely appreciate the effort you put into resolving the issue.
I am also pleased to say that every time I purchase your products, the quality and value are excellent. I fully intend to spend the refunded amount on future purchases from your store, as I am very happy with both the products and the service provided.
Your support truly shows how well you take care of your customers, and that means a great deal to us. Knowing that your team stands behind its customers gives us confidence and makes a real difference.
Thank you once again for the quality of your products, your support with the project, and your outstanding customer service.
Kind regards,
elona
December 12, 2025
Unprompted review
Reply from Mylee
Hi Elona,
Thank you so much for such an outstanding review of the service you received from Beatrice. I will pass this on to her. We are pleased to hear that, although the order didn't work out as you wanted, Beatrice was able to provide you with great service and extend your trust in us.
Best Wishes,
Mylee Support Team
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