The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a... See more
Company replied
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Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!
Livia Fulfillment Center - 1719 , 1551 Pacific Ave, 93033, Oxnard, United States
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Have had mine for over 2 years and it works as good as it did when I first got it! Highly recommend. **date of experience is not accurate since I have had it longer than 2 years but it would let me put the date further back than 12 months so I had to pick a random date

Reply from Livia
DO NOT BUY THIS, THEY'LL NEVER REFUND YOU! Just Google Livia complaints, scam or BBB and you'll see countless stories like mine!
I returned my device, but Livia continued charging me my monthly rental fee. I emailed regularly for nearly a YEAR, then finally marked the charges fraudulent to my credit card and let them fight with Chase. Shortly thereafter, I noticed the charges started coming from a different name other than Livia, trying to sneak under the radar - truly unbelievable! Since I had proof of correspondence and promises via email that they'd cancel, my credit card honored my request to refund all the charges, but I have no doubt they're still fighting Livia.
I would avoid the monthly payment at all costs, they're crooks!

Reply from Livia
As someone who has tried every remedy under the sun for period pain, Livia is a true lifesaver. It's compact, easy to use, and most importantly, it works like magic. I highly recommend it to all my friends.

Reply from Livia
I've battled with severe menstrual discomfort for years, and Livia has restored my optimism. It greatly alleviates my pain, enabling me to continue with my daily routine without any hindrance. I'm genuinely appreciative.

Reply from Livia
I've struggled with an awful period pain for years, and Livia has given me hope again. It significantly reduces my pain, allowing me to go about my daily activities without interruption. I'm truly grateful.

Reply from Livia
Livia has been a game-changer for me. I used to dread my monthly periods due to excruciating cramps, but Livia provided me with the relief I needed. I can't imagine life without it now!

Reply from Livia
I use this for chronic pelvic pain, and it helps SO much! One of the only products I can use without worrying about side effects from medication, etc. Definitely recommend if you have painful periods, it helps with those too!

Reply from Livia
Livia is amazing device that saves me every month. My cramps hurts so much that I cant even get out of my bed in the morning, but now Livia saves the day.
So thankful for this device and trully belive that every women who have bad cramps should use it.

Reply from Livia
I always have super bed pain on my period and livia is really helping me. I bought it 3 months ago and very happy with it so far

Reply from Livia
Ever since my wife bought Livia she feels so much better during her period. I have to say also that customer service was very helpful, nice and replied fast to all our questions so thank you.

Reply from Livia
Livia has been a great help for me to deal with my monthly pain and ever since I bought it I feel like I got my life back in these painful days.
I also have to mention that customer service was very helpful and nice, so thank you for everything Livia.

Reply from Livia
Highly recommended Livia for anyone who is suffering like me from awful cramps. Great little device that made my period days much better and I no longer stuck in bed crying with pain.

Reply from Livia
Device broke after a handful of uses! Cannot seem to get anywhere with their customer service team. The amount of time it has taken to get through to them means my warranty has probably expired now!! Avoid buying from this company.

Reply from Livia
Device purchased for me by partner.
I found it helpful, however it became faulty after 2-3 months. I have tried to reach out for a replacement under the warranty but have all emails get re-routed to a US customer service rep.
Frustratingly they keep telling me to reach out to Livia UK but there is no way of contacting them.
The Livia US rep cannot supply me with a contact email address which feels extremly strange. If they cannot find it, how can I?
It looks like Livia UK has shut down operations so I am out of pocket for a faulty device.
I’m very disappointed as this was an otherwise promising product which helped with excruciating period pains.

Reply from Livia
I bought it for my wife and she is so happy and it really helped her with her pain. Thank you Livia for this device.

Reply from Livia
I’ve had my device for a couple years. It has worked wonders for me. I have pcos, endometriosis, and painful periods. Of course I still cramp some but it helps me better than anything out there. I’ve always Facebook messaged for support and I get a response within 24 hours. I just cancelled it (having a hysterectomy) so not sure if I’ll have the other issue of it not actually cancelling, but I don’t have a negative thing to say. I’m sorry for those that hurt I wish this was easier on all of us. Dealing with pain is not easy but I do think livia is a helpful tool.

Reply from Livia
Very good device took my pain from 10 to 2 and I no longer need to take painkillers.
I have used it for 5 months and am so happy I got it
If you have period pain you should try it

Reply from Livia
I loveeeee this device!
It truly changed my life amd I also recomemded to many of my friends to try it.
Customer service was very helpful helping me with my order and I am finaly not afreid strting my period.

Reply from Livia
I would give 0 stars if I could! It does nothing. Just kinda distracts you from the pain for a second. Then when you try to cancel they’ll tell you it’s cancelled after a month of fighting with them but then they’ll still charge you! A bunch of crooks!!!!

Reply from Livia
First of all, they say that it's effect is cientifically proven, which is not, but as it hasn't either proven to be useless and they promised a full refund, I decided to try it. Spoiler alert: big mistake. It didn't work for me neither for my girlfriend, so I returned it and THREE months later I still don't have a refund. I've emailed them countless times and they keep saying I'm in a high priority list, but my money is still not on my account. I've contacted them by Twitter and they haven't even asked for my data, they go on with the same discourse as in their emails. I think this company is drowning because for most women their product doesn't work and they don't have the money to make the refunds.
If you're thinking about buying a Livia, I just can say DON'T DO IT.
Update: I got my refund 2 months after my original review. To get it, I emailed them every hour for several days, until they gave up.

Reply from Livia
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