LOLA Reviews 1,101

Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tightening the eye area which although effective only lasted 4 times and no further product pumped out, took the top off and just about managed to get a very small residue from the bottom of the bottle with a q tip. I am very very disgusted that two elderly ladies such as my sister and I could be treated in such a callous manner

We passed by the store at the Oculus and were pulled in by the salesman. He applied some kind of glue under my eyes and told me it made me look much younger. It would cost me only about 600 dollar. I said I was not interested, but he would not let us go. I almost felt harassed. After over 15 minutes we managed to flee out of the store.

Liked the product itself, but not their business practices. I skipped an order, but they went on to charge it anyway. I immediately responded, but told me the order was already sent to the warehouse and shipped out, so I’m SOL. Really hate this stuff when trying to stay on a budget. It comes off sneaky and I don’t like it.

Terrible quality camera felt like something from a pound shop, and was faulty (photo didn’t take when shutter pressed) had to pay to return to Australia (from uk) - don’t be fooled by the nice branding

I've been buying Lola products since 2014 when there weren't any other clean, cotton-only period products. Lola was the only brand thinking about its consumers and our safety and comfort. I have used their tampons, liners, pads, and period underwear. Lola has been consistent with its quality of its products and have only improved from there. I was able to pause my subscription while I was pregnant which was great to not have to think about and keep clicking "skip next order" lol!

I have also followed the company for years and have seen their efforts to increase accessibility to its products and reflect on whether they are being inclusive in the representation within the company.

If you haven't switched over from a big brand with tons of chemicals, I suggest you switch over to Lola! They are tried and true.

I've ordered this ph-balanced lube for years and it recently started burning when I used it so I switched to a different brand. However, I left a review stating this and their customer service is awesome! They reached out and tried to clarify exactly what my symptoms were and why I was unhappy and refunded my purchase without me even asking. Very solid customer service even if the product isn't working well for me anymore.

I was surprised by the abrupt response to my query when I asked if my blue light card would be accepted. This was at the Lola concession at Victoria. I am a forces veteran and would have appreciated a more polite rejection, rather than 'ONLY NHS'. It's the second time I have received such 'cold' responses to my queries and I will not be going a third time. I will also let all my friends, ex forces colleagues, and friends know about my experience. I hope that Lola's customer facing training is given an uplift, as currently it is, in my opinion, unsatisfactory. Thank you for your time.

They started sending me subscriptions without me creating an account on their site. Had to create an account in order to stop the subscription. They merely used the information received for billing and shipping.

If I could give zero I would.

I got a subscription for my 11 yr old daughter so we didn't have to worry about running out.
They seemed to send just about anything except what was ordered. They even sent her a bottle of lube.
I finally canceled my subscription after my last order went through. Ordered two boxes regular pads... they sent one. When I reached out they had the audacity to say "we see it was delivered, check with your neighbors"...they didn't even READ the issue, that I only received half the order.

So mad right now.

They changed my subscription without my approval. I was getting product every other month and they began shipping it monthly. Thus charging me the same amount every month instead of every other month. I did not authorize them to charge my credit card every month. And their computer system decided what product to send me, which was different from what I was getting. Cancelled subscription after 2+ years.

I have had a great experience with LOLA's customer service. Every time I need to talk to them I get a response right away. I am happy to be using a product that makes me feel safe about how it's made.

Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first time having an order be shipped incomplete. Unfortunately the first time I realized it too late. Their company use to have awesome customer service, but in the last year or 2 it's gotten really bad. I've been a loyal customer for many years, but I am thinking really hard about jumping ship and finding somewhere else to spend my money.

BEWARE - UNABLE TO CANCEL SUBSCRIPTION I do not have the option to cancel my subscription online or to inactivate any products in my subscription. I have reached out to customer service mutliple times over the last month and still have not gotten a response. Do not give your business to this company!!!

If I could give these a zero I would. I like what the company was trying to do but these tampons absorb next to nothing. Multiple uses and leakage every time. Do not recommend.

I've been a LOLA customer for years. Their product works great and their customer service is superb. I highly recommend for non-toxic feminine products. Do your research as to why it is important to our bodies!

I’d give a zero if I could. This is a total sc company. Never received product despite message saying it was delivered. They pretend they’re concerned by emailing back. Can’t believe I fell for this company. DO NOT BUY FROM THEM. NOTHING.

The panty liners don't stick to my underwear, they are the worst panty liners I ever used, a waste of 8 dollars. Will be returning to the store.Can't call customer service on the number.

I discovered Lola after my tampon of choice was discountined a few years ago. I was excited about Lola due to them being organic as well as the compact size. I have overall had good experiences with the compact plastic applicator tampons but after reading other reviews I realize that I have also leaked within an hour of using a super + which is unheard of for me as I generally have a light flow. I do now wonder if there are truly absorbancy issues there. My biggest issue is that they are much more expensive on Lola's own website than they are if you buy them at a retailer so I will now always buy elsewhere. I also purchased a pack of pregnancy tests during the fall last year which I was hoping to keep on hand if they were needed (no one wants to run to the store during a 911 pregnancy scare) and found that the tests expire just 6 months later. Who would use 4 tests in that amount of time? Another brand I purchased prior to getting Lola's tests don't expire for 3 years since purchase. I reached out to Lola about this and they would not refund me.

For years I experienced nothing but stellar service, prompt shipments, and high quality products from Lola. One inquiry a few weeks ago about a late shipment changed all that. Lola customer service, no doubt overwhelmed by customers "affected by inventory issues", dropped the ball once too often. Sadly, when their correspondence ended, so did my years-long subscription.

Wow, I see alot of people had the same issue. The tampons I used since I started my period were discontinued so I had to start shopping around. I tried lola, the super plus and super hurt me for some reason, so I tried a regular and when I went to pull it out, it unraveled inside of me. I have cotton bits inside of me, its painful and has a burning type sensation. Women should have products they feel comfortable with and don’t have to worry about getting infections. This is so unacceptable. As long as I have had my period, this has never happened to me again. Cheap products for an expensive price for something women need.