LOLA Reviews 1,101

I had seen your product on Amazon listings and was happy to see the terms "cotton, hypoallergenic, etc".
I did order through Amazon and the two boxes arrived quickly. But I now find the light covering around each liner is difficult to remove, and as it comes off all the adhesive stays with the cover. Nothing left on the liner so now useless. Suggestions accepted! The boxes do have info on them. 5161700727 220519 Maybe old or not stored well. Replacements? Thanks, Dorothy

Oh LOLA, how you disappoint me!
For more than one order, I’ve had to send customer service an email inquiring to the whereabouts of my shipment, each time I get a response: oh sorry, our bad. Some excuse about inventory or shipping to shift the blame, your order will ship this week and here’s a $5 credit for your inconvenience!
I call bull! First off, this should never happen. The orders should be fulfilled and if issues arise, an email should be sent to let customers know the eta of shipping. Second, having delayed the order for weeks and forcing me to then follow up, customer service should comp the order to try and save my business. Third, take responsibility as a company for the error, don’t shift blame to other departments or employees (especially those lower on the payroll).
You have lost my business and I will tell my friends and colleagues about alternatives.

Will this is interesting.. I thought I loved the condoms. There was absolutely no odor. It says it was natural but, now the scary part is I can’t find them any where. Did they get disconnected? Was something wrong with them? Is thereA recall? Should I be worried? I’ve never send a company take a product out that fast.

I never heard of Lolla Soaps until yesterday. As I entered Superstition Mall yesterday on an errand I was accosted by energetic salesman who wouldn't take no for an answer. I was so taken aback by his manner I agreed to listen to his pitch. He asked to apply a sample of the skin care to under my eye, waited a few minutes then presented a mirror to display how much better it looked than the untreated eye. I said it felt as tho he had applied some sort of glue to make the skin more taught. He said it would only costy $700.00 for the product and would last for 10 years. I said I wouldn't last that long as I am 89!
He proceeded to show me other products, i.e. skin cream, neck cream and said I could have it all for $189.00 by him using his "rewards". No matter wat I said he continued to hawk his product. He gave me a bag with 4 products, for which he offered to take my Gift Card I had for $100.00 and I cold take it home and if I wasn't satisfied with the product I could return it. Which I fully intend to do!

I like Lola's products and have been using them for the last few years. Unfortunately, over the past several months, their shipping/delivery times have become unpredictable, erratic, and ridiculously slow. I sometimes wait 2-4 weeks for my subscription to arrive (and have to go to the pharmacy to buy additional products if I run out in the meantime). I contacted their customer service about this issue several months ago (on April 1), after my monthly subscription arrived 4 weeks late, and they did not respond to my message until June 16. Poor customer service and terrible shipping are the reasons I cancelled my Lola subscription.

I have only been using this product for 2-3 cycles so far, but man have I noticed a difference. I switched from a well known tampon brand to Lola tampons, and I don’t know if it’s coincidence or not, but my periods are less painful. I had painful periods that would make me bed ridden, but since switching to Lola if I get cramps all I need is some over the counter medicine and I’m ok. I will never use another tampon.

Tampons don’t absorb much, I bleed through within the hour and the tampon comes out half clean/white.. and that’s with the largest size.

I placed my order over two weeks ago and I've received no processing or shipping notifications. My messages, emails, and voicemail asking about the status of my order have gone unanswered. I used to buy from Lola on a monthly basis (non-subscription) since their wipes are the only wipes I found that don't irritate me and they used to be consistent, but they sent me a different item for my last order and now they're not sending me anything at all. And it seems I'm not the only customer experiencing this lately. I will request a chargeback from my bank and search elsewhere.

UPDATE: I have just received correspondence from the customer service team that several customers were impacted by a systems integration error, and I will being receiving a refund and a free expedited shipment of my item.

Ordered a one time purchase in early August. I received a confirmation of my order and waited for it to process and ship. 3 weeks later and the order is still sitting in processing. I've gotten multiple communications that encouraged me to buy more but why on earth would I buy more when I can't get my first order? I sent a request to the customer service a week ago and still haven't heard back. I will not be moving forward with any additional purchases or subscription services from this company.

I decided to try Lola tampons and pads since they are organic and can be delivered straight to me. God this has been nothing but a headache since day one. So first when I created my account, I got the verification email and verified the account. Then suddenly it wouldn’t let me sign back in. I tried resetting my password and that wouldn’t work so I created another account using a different email address. I placed an order for their pads and subscribed to their “Lola+” subscription. I never once received a shipping confirmation, and the account I was signed in under didn’t show an active subscription or any pending orders. Upon reaching out to their customer service team (which you can only do my email btw. And you have to submit your info and wait on THEM to contact you) I was met with no response from them. I finally took it upon myself to google their email and email them DIRECTLY and I was informed that the order was placed under the first account I created (which I find odd seeing as how I couldn’t even get signed back into it) and that the “package had already shipped”. The label wasn’t even created until the following Monday, and I reached out to customer service twice before that without hearing back from them. I had to email them myself (after sending in two contact requests already) and I still didn’t hear anything back until the following day. I had also decided to try their tampons (which are sold at Walmart for almost $3 cheaper than if you order them off the Lola website) only to find them COMING APART INSIDE OF ME. What kind of tampon doesn’t use some kind of protective lining or barrier to prevent chunks of cotton from being left behind?? After these issues I requested a refund for the pads I ordered (I refuse to use a product from a company that is knowingly selling their products even though they are not safe and have had MULTIPLE customers tell them so) and a refund for the subscription that I will not be using (because who in their right mind wants to support a company that’s so shady with their products AND prices). They are refusing to refund me my money for the pads I ordered (I even offered to return the entire package unopened still sealed with their factory’s tape) and refusing to refund my money for their subscription. I’m sorry, but if I were you, I would stay far far away from Lola products. Not only are their tampons dangerous, but they’re ripping you off if you use their subscription service. God I wish I had looked at the reviews for these people before I ever started this journey

These are by far the worst tampons I’ve ever used. They do not absorb anything. I use 10-15 tampons a day and almost leak through all
of them because they don’t absorb anything. The applicator is horrible as well. They are difficult and uncomfortable to put in. They are also difficult and uncomfortable to remove because the string is extremely thin. These tampons are almost dangerous to use.. I would not recommend. Biggest waste of my money.

I purchased Cleaning Wipes and Anti-Itch Wipes.I trusted your company when it stated the products are Hypoallergenic for sensitive skin. Your products have two forms of honey suckle extract. I only one product and will never open the Anti-Itch wipes. You should return my money. I’ve only had the products 07/22/2022. How can you ask someone to write a useful review? Ok, please stop telling lies to sale your products. It’s no for sensitive skin. Not! GYN approved. Take the honeysuckle extract out. You mean we’ll but you fail. I understand why you only advertise online. Try samples at doctors office. Keep a customer to help you out with bettering ALL products. God bless in the future.

If I could give no stars I would.
I bought an item a year ago and got roped into a subscription I wasn’t aware of, I spent the last year putting the orders off - delaying shipments because I couldn’t figure out how to cancel it since I never created an account. (I just checked out with PayPal fast checkout)
I went out of town and didn’t have service for a week and got the text that they would be charging my card yesterday, I got home this morning and saw the text and the charge once I got service back and emailed as soon as I noticed (8am) because the order wasn’t placed until last night at 11:14pm so I figured I could get it canceled and refunded.
They took 7 hours to respond and only did once I called and left a voicemail, saying that there is nothing they can do once the order is placed (even when it hadn’t shipped yet) she then told me to DONATE OR GIFT THEM since I didn’t want them.
I asked about returns, but wouldn’t you know it they also don’t accept those either even if the package is completely unopened and is refused. This is the biggest scam and an awful way to treat people, I gave more than enough time to stop the order process and it’s the Friday of a holiday weekend & Monday is the holiday so I know they’re not shipping it until Tuesday.
They’re taking advantage of the fact that they sell intimate products and people can’t return them by also not allowing cancelations so if you forget to pause or like me can’t figure out how to access the “account” to cancel your subscription : don’t buy here!!
Now I get to go through the process of disputing this charge with the bank and having to refuse the package & take it back to usps so I can win the dispute.
All over some mediocre product

I mean, they would be great tampons if the plungers were reliable. Instead I end up wasting half of them.

Been using this subscription for 3 years and have really liked the products and the ability to skip months and more. I really like the customization aspect as well. I recently had to change my address for the first time since I'm moving and for some reason I haven't been able to change my address on the website so I've had to contact customer support. It's nearly impossible to get anyone to get back to me, I sent an email a week ago that got no response, I had to insta DM them and someone emailed me back and now I've sent 5 follow ups and they've never resolved my problem since! Especially since it would be a less than 5 minute fix. I don't want to cancel but I've never had an awful experience like this and I haven't ever left a review about bad customer service so this is really not ideal.

I have a subscription for over a year now and I’ve never received my last month box even though I was charged for it. I sent 3 emails to their customer support and never heard back. After a phone call to their customer support I’ve received a free box.

Everything is great! It feels so good for my V, and it has a pleasant scent! Plus, the daily multivitamins help out a lot!

Went to The Lola this am. Made a reservation for brunch today, it was so Loud, we couldn’t even hear each other!! Service was horrible, no ice, no knives! When we finally got our food it was Luke warm!! I will never revisit again, especially when there is any kind of event, you pay $15 for parking but it comes off your check. I wouldn’t recommend this place!!

The tampon shredded apart inside me when I tried removing it!!

I bought the super tampons to try. I used several in one day because of all the leaks. The tampons are not very absorbent. After 45 minutes my clothes are bloody and the tampon is barely wet. I do not have these problems with other tampons