I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more
Company replied
Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more
Company replied
I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more
Company replied
Company details
About My London Pharmacy
Written by the company
My London Pharmacy
We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.
We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.
Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs. You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!
We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.
When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!
It’s simple.
1. Online consultation Answer our quick health questions in just 2 minutes.
2. Genuine prescription
Get a fast prescription from our UK medical team if eligible.
3. Discreet delivery
We send your treatment in discreet packaging within 24 hours.
Written by the company
- Prescription Treatment
- Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
- Health tracking
- Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
- Private community
- Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
- Wide range of treatments
- Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.
Contact info
Unit 33, Taunton Road, UB6 8UQ, Greenford, United Kingdom
- 020 3154 4734
- help@mylondonpharmacy.co.uk
- mylondonpharmacy.co.uk
Find our weight loss treatment plan HERE
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service
July 15, 2026
Reply from My London Pharmacy
Good afternoon R.Mahmood,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Melanie
Customer Support Team
Reply from My London Pharmacy
Good afternoon Pearl,
Thank you for taking the time to leave us a 4-star review.
We are pleased to hear that you had a positive experience with our service. We also appreciate your feedback, as it helps us identify opportunities to improve and provide an even better experience for our patients.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Good afternoon Hazel,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Esmée
Customer Support Team
Great to deal with and excellent service
July 15, 2026
Reply from My London Pharmacy
Good afternoon Mr. H Hollingsworth,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Browyn
Customer Support Team
Checked on symptoms before allowing…
Checked on symptoms before allowing purchase .
Prompt delivery.,thank you
June 12, 2026
Reply from My London Pharmacy
Good afternoon Karine,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Darshan
Customer Support Team
Just ordered some painkillers a few…
Just ordered some painkillers a few days ago; money came out of the bank account, but no delivery so far. Just trying to call them today, 22/07/26, at 9.15 and a message says that they are closed and they open from 9 to 5, Monday to Friday. Not very happy, as I have asked for my order to be refunded.
July 16, 2026
Unprompted review
Reply from My London Pharmacy
Dear Pierre,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We have reviewed your order and can confirm that it was placed on 16 July 2026. Your order was subsequently cancelled on 22nd July 2026, following communication with our clinician via the online chatbox for the order in question.
We appreciate that you were awaiting an update and understand your frustration. However, as your review was posted shortly after midnight on 22nd July 2026, the order had not yet been cancelled or the matter resolved at the time the review was left.
We are pleased that our clinician was able to speak with you via the chat service and address the matter later that day. We apologise for any inconvenience caused and appreciate your feedback.
Warm regards,
Darshan
Customer Support Team
Very user friendly and questionnaire…
Very user friendly and questionnaire seemed sensible
June 30, 2026
Reply from My London Pharmacy
Thank you, Nicholas. We're glad you found the questionnaire straightforward and user-friendly. We appreciate your feedback.
Reply from My London Pharmacy
Thank you, Barry. We're glad your delivery arrived on time. We appreciate your support.
Reply from My London Pharmacy
Dear Customer,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the communication regarding your order, we can confirm that your emails were responded to within our expected response times and the matter was addressed well within our service level agreement (SLA).
We appreciate your feedback and will continue to work to ensure we provide clear and timely communication to all our patients.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Hi Jayne,
I think you have the wrong company, we are a pharmacy not a vet! We dealt with a medicine order of yours which we had sent out after one business day from your order.
Would you mind removing your review?
Efficient and effective process
The processing was quick and smooth. I will definitely use it again.
June 30, 2026
Reply from My London Pharmacy
Thank you for your feedback. We're delighted the process was quick and smooth, and we look forward to helping you again.
Reply from My London Pharmacy
Thank you both for the kind words. We're so glad you had a great experience with us.
I feel confident with the company
I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly and professionally. Thank you
June 30, 2026
Reply from My London Pharmacy
Thank you so much for sharing this, Lindsay. We're delighted everything has run smoothly and professionally for you, and we appreciate you placing your trust in us.
Good communication and quick service
Good communication and quick service. Highly recommended!
June 30, 2026
Reply from My London Pharmacy
Thank you, Kellon. We're glad you were happy with our communication and service speed. We appreciate the recommendation.
24 he deliver took 48hrs !!
July 14, 2026
Reply from My London Pharmacy
Dear Alan,
Thank you for taking the time to leave a 2-star review.
We always aim to process and dispatch orders as promptly as possible, and we appreciate that timely delivery is particularly important when ordering medication.
Unfortunately, as we have been unable to identify any written correspondence from you regarding a delay with your order, we are unable to investigate the specific circumstances surrounding the delivery or determine what may have caused the delay.
We appreciate your feedback and will continue to work with our delivery partners to ensure orders reach our customers as promptly as possible.
Warm regards,
Darshan
Customer Support Team
Very good.Recommend to everyone.
June 30, 2026
Reply from My London Pharmacy
Thank you, Gabriela. We really appreciate your recommendation and kind words.
Reply from My London Pharmacy
Thank you for the kind feedback. We're glad our team could be helpful and professional.
Reply from My London Pharmacy
Thank you for the great rating. We appreciate your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.