I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more
Company replied
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Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more
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Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more
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I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more
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Company details
About My London Pharmacy
Written by the company
My London Pharmacy
We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.
We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.
Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs. You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!
We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.
When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!
It’s simple.
1. Online consultation Answer our quick health questions in just 2 minutes.
2. Genuine prescription
Get a fast prescription from our UK medical team if eligible.
3. Discreet delivery
We send your treatment in discreet packaging within 24 hours.
Written by the company
- Prescription Treatment
- Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
- Health tracking
- Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
- Private community
- Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
- Wide range of treatments
- Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.
Contact info
Unit 33, Taunton Road, UB6 8UQ, Greenford, United Kingdom
- 020 3154 4734
- help@mylondonpharmacy.co.uk
- mylondonpharmacy.co.uk
Find our weight loss treatment plan HERE
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Reply from My London Pharmacy
Good afternoon Ms J Carden,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Good afternoon Tammy,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Liri
Customer Support Team
Good service
I was asked questions so I knew I was ordering the right product for me and then the process was quick and easy and was delivered quickly
June 30, 2026
Reply from My London Pharmacy
Good afternoon Heather,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Bushra
Customer Support Team
Reply from My London Pharmacy
Good afternoon Emilia,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Lehas
Customer Support Team
Reply from My London Pharmacy
Good afternoon Sheena,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Alrist
Customer Support Team
Good service
July 22, 2026
Reply from My London Pharmacy
Good afternoon Alastair,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Browyn
Customer Support Team
Reply from My London Pharmacy
Good afternoon Mandy,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Afreen
Customer Support Team
Naproxen 250mg
Great service. Was not sure about ordering. Reviews were mixed. But received the items when stated. Very good.
July 21, 2026
Reply from My London Pharmacy
Good afternoon Nik,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Mariel
Customer Support Team
Reply from My London Pharmacy
Good afternoon Chris,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Melanie
Customer Support Team
A very good service and speedy
A very good service and speedy
Delivery.
Glad to have found this company.
July 20, 2026
Reply from My London Pharmacy
Good afternoon Customer,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Esmée
Customer Support Team
Never answer the phone
Never answer the phone, normally take 2 or 3 days to reply to emails
July 20, 2026
Reply from My London Pharmacy
Dear Peter
We are sorry for the slower response on your last email to us as it took us 1.5 business days to respond. We always try to aim for a same day response however over the weekend we received a large amount of emails. Having checked some of your prior emails on orders, i am happy to see that we do respond on the same day.
We will continue to look into our email response timings and thank you for bringing this to our attention.
best
Support
Service was exceptionally good
Service was exceptionally good, checked every detail, delivery service second to none, communication excellent
July 3, 2026
Reply from My London Pharmacy
Good afternoon Margaret,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Chrislyn
Customer Support Team
The online consultation was quick and…
The online consultation was quick and straightforward. And the delivery was very fast.
July 17, 2026
Reply from My London Pharmacy
Good afternoon Customer,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Jessah
Customer Support Team
Reply from My London Pharmacy
Good afternoon Anita,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Liri
Customer Support Team
Reply from My London Pharmacy
Good afternoon Charles,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Bushra
Customer Support Team
My package never arrived
My package never arrived. Not yet. I'm still waiting for delivery. Very bad service. I paid to receive it as soon as possible. It seems to have gotten lost.
July 16, 2026
Reply from My London Pharmacy
Good afternoon G Hester,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Mariel
Customer Support Team
I bought my Mounjaro pen from MyLondon…
I bought my Mounjaro pen from MyLondon Pharmacy. Unfortunately, when administering the second dose, the pen became unusable.
I contacted MyLondon Pharmacy expecting some assistance, only to be told to contact the manufacturer myself. Given that my purchase and contract were with the pharmacy—not the manufacturer—that response felt like they simply weren’t interested in helping once the sale had been made.
Lo and behold, I was then offered £15 off my next order. A thoughtful gesture, perhaps, except it’s rather pointless. Why would I place another order with a company that seems happy to pass the responsibility elsewhere when something goes wrong? To add to the irony, I can buy the same medication from other pharmacies for less, even with their discount added.
Overall, the £15 discount felt less like a goodwill gesture and more like a token attempt to make the issue disappear. Customer service is tested when things go wrong, not when everything works perfectly—and unfortunately, this experience didn’t inspire any confidence.
July 1, 2026
Reply from My London Pharmacy
Dear Rob,
We are sorry you had trouble with your pen, however we informed you that the error was in the needle use which made the liquid not pass through the needle but out the sides. There is little more that we can do to assist as we are not liable for how you put the needle on the pen during use. We are unfortunately not in a position to offer free pens to all patients who incorrectly use the pen.
Regards,
Support
Reply from My London Pharmacy
Good afternoon Ciaran,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Lehas
Customer Support Team
Easy and simple
July 15, 2026
Reply from My London Pharmacy
Good afternoon Alan,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Alrist
Customer Support Team
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