I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more
Company replied
Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more
Company replied
I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more
Company replied
Company details
About My London Pharmacy
Written by the company
My London Pharmacy
We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.
We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.
Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs. You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!
We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.
When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!
It’s simple.
1. Online consultation Answer our quick health questions in just 2 minutes.
2. Genuine prescription
Get a fast prescription from our UK medical team if eligible.
3. Discreet delivery
We send your treatment in discreet packaging within 24 hours.
Written by the company
- Prescription Treatment
- Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
- Health tracking
- Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
- Private community
- Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
- Wide range of treatments
- Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.
Contact info
Unit 33, Taunton Road, UB6 8UQ, Greenford, United Kingdom
- 020 3154 4734
- help@mylondonpharmacy.co.uk
- mylondonpharmacy.co.uk
Find our weight loss treatment plan HERE
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My London Pharmacy. They checked with my Gp said this was a prescription item. What would we do without the internet. Thank you My London Pharmacy. 5*
July 28, 2026
Reply from My London Pharmacy
Dear Darren,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Esmée
Customer Support Team
Once you've A service fee is charged for a refund.placed an order and paid
Once you've placed an order and paid, regardless of the reason, if you want a refund, you'll have to pay a processing fee.
July 21, 2026
Good initial service but slow delivery
The first part of the service was good. but despatch and delivery was slow.
July 28, 2026
Reply from My London Pharmacy
Dear Maggie,
Thank you for taking the time to leave a 2-star review.
We are pleased to hear that you found the initial part of our service to be good, although we are sorry to hear that you were disappointed with the time taken for dispatch and delivery.
We always aim to process and dispatch orders as promptly as possible, and we appreciate that timely delivery is particularly important when ordering medication.
Unfortunately, as we have been unable to identify any written correspondence from you regarding a delay with your order, we are unable to investigate the specific circumstances surrounding the delivery or determine what may have caused the delay.
Had we been made aware of any concerns at the time, our team would have been more than happy to look into the progress of your order and provide an update.
We appreciate your feedback and will continue to review our processes to ensure that orders are processed and delivered as efficiently as possible.
Kind regards,
Darshan
Customer Support Team
Ordered naproxen
Ordered naproxen. Paid extra to get the medication within 48 hours before going away on holiday. Still no delivery after four days meaning paying ridiculous money for just 9 half strength pills from Boots instead.
Initially refunded by my card provider. Then had the money taken as proof of postage was given. All it shows is an envelope hanging out of my letterbox.
At the very least, the seller should refund my postage. They are taking extra money from the customer under the false pretext of speedy delivery. It's a con. The order should be processed immediately .
August 4, 2026
Unprompted review
Easy to order and very quick delivery.
July 28, 2026
Reply from My London Pharmacy
Dear Paul,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Afreen
Customer Support Team
Ordered and delivered very promptly.
July 28, 2026
Reply from My London Pharmacy
Dear Clive,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Dear Ronnie,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Do not touch with a barge pole!
Do not touch with a barge pole!
They ignore advice given by GPs then charge you a cancellation fee if they refuse to prescribe when the GP has said it’s safe to do so
August 3, 2026
Unprompted review
Common theme with not refunding…
Common theme with not refunding customers and retaining money from their own mistakes by looking at other reviews.
Cancelled an order prior to dispatch as stated in their terms and conditions (AT THE TIME OF MY ORDER). They then admit they missed the email but then offered no refund but only an exchange for a different products if I paid the additional HIGH fees. I refused and insisted on a full refund and offered the prompt return back of the medication sent to me when it should have been cancelled.
As they refused I disputed this charge with my credit card company. The version of the Terms and conditions sent to my credit card company were DIFFERENT, stating orders can only be cancelled "prior to order being assigned to the pharmacy" from the old conditions which stated "until the point of dispatch". Seems dishonest and now finding help to lodge my concern with GPhC depending on the outcome and their response.
Luckily I took screenshots and videos as I had a bad feeling about this company and was confident they wouldn't do whats right.
Now awaiting a further dispute response and will be looking at taking this further via the legal route too. Please don't let this company keep your hard earned money, make sure you put up a fight.
July 12, 2026
Unprompted review
Fast service
The website was easy to navigate and user friendly.
The product arrived promptly and I like that there was a selection of products for me to choose from.
July 23, 2026
Reply from My London Pharmacy
Dear Teressa,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
The ease of ordering
The ease of ordering, the safety check they have in place, and speed of delivery.
July 24, 2026
Reply from My London Pharmacy
Dear DTren,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Reply from My London Pharmacy
Dear Christina,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Mariel
Customer Support Team
Perfekt 👌👌👌👌👌
July 23, 2026
Reply from My London Pharmacy
Dear Sebastian,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Excellent service
Excellent service. Considerate and timely with service. I will certainly call on them again.
July 24, 2026
Reply from My London Pharmacy
Dear Tony,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Darshan
Customer Support Team
Stay clear !
Stay clear !! They use a cheap delivery service ( no signature ) and then the parcel gets “lost” and they won’t do anything about it ! So you end up with no product or refund ! how to make money by ripping people off !
July 29, 2026
Unprompted review
Reply from My London Pharmacy
Dear Mrs Wilkinson,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Incompetence at following clear instructions
An order was placed for Mounjaro and it was repeatedly made clear that it should not be delivered until my return from holiday because the medication needs to be refrigerated until it is used. They sent it anyway and it has been left in the heat outside my house for about two weeks. They refused to send a replacement or give any advice about whether the medication could still be used. I will not be using their services again.
July 21, 2026
Unprompted review
Excellent customer services
Excellent customer services, item arrived very quickly, will be ordering more products
July 22, 2026
Reply from My London Pharmacy
Dear Mel,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Online application was easy to follow and understand whole experience A+
Online application was easy to follow and understand everything was explained extremely thorough and fantastic information and discount codes , if there was any more inforenation need from me the communication between me and this company was very fast there was no waiting for days upon days and also when approved for my medication delivery was super fast
July 21, 2026
Reply from My London Pharmacy
Dear Laura,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Alrist
Customer Support Team
Reply from My London Pharmacy
Dear Sand,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Esmée
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.