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My London Pharmacy  Reviews 

1,882
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,130 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the online consultation and ordering procedure is completely straightforward, simple, and very easy to complete from home. Consumers truly appreciate the highly efficient service, thorough medical checks, and the wonderful convenience of getting necessary healthcare items delivered straight to them. However, some customers also noted frustrating delivery delays and occasional troublesome issues with packages getting lost during transit. A few reviewers expressed deep dissatisfaction when orders completely failed to arrive or when trying to secure proper refunds for missing items proved exceptionally difficult.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional, and reliable... See more

Delivery service

Users describe positive interactions with delivery_service, expressing general satisfaction with the fast... See more

Order

Reviewers mention positive feedback about order processes, highlighting a simple and easy online experience.... See more

Product

Reviewers highlight positive aspects of product availability and ease of obtaining necessary treatments.... See more

User experience

Consumers find user experience to be very satisfying, efficient, and smooth. People frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more

Company replied

Rated 5 out of 5 stars

Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more

Company replied

Rated 5 out of 5 stars

Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more

Company replied

Rated 5 out of 5 stars

I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more

Company replied


Company details

  1. Weight Loss Service
  2. Online Pharmacy

About My London Pharmacy

Written by the company

My London Pharmacy

We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.

We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.

Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs.

You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.

We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!

We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.

When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!

It’s simple.

1. Online consultation Answer our quick health questions in just 2 minutes.

2. Genuine prescription

Get a fast prescription from our UK medical team if eligible.

3. Discreet delivery

We send your treatment in discreet packaging within 24 hours.

Written by the company

Prescription Treatment
Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
Health tracking
Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
Private community
Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
Wide range of treatments
Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.

Contact info

Promotion box for My London Pharmacy

Find our weight loss treatment plan HERE

Mounjaro and Wegovy available now

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,882)

1,100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very good

Very very good

July 21, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Chrislyn
Customer Support Team

Rated 5 out of 5 stars

Everything very good

Everything very good

August 4, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Ewa,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 1 out of 5 stars

Misleading Advertising

I searched for Flixonase spray to get the best price. This company's ad came up showing a picture of three packs sale price £18. But once on the site it was actually £18 per single pack.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

great fast service

great fast service. Beats going through the exhaustive system at the docs!

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Mrs Susan,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 4 out of 5 stars

Fast delivery

Fast delivery

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Beatrice,

Thank you so much for taking the time to leave us a 4-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 5 out of 5 stars

Veoza great for menopause sweats.

I’m on Veoza for menopausal sweats, so grateful for this company who I’ve been with quite a while now. Thank you.

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Michelle,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with Farmeci. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing Farmeci and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 5 out of 5 stars

Fast

Fast, professional and 100% better than visiting my local GP

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Matt,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Bushra
Customer Support Team

Rated 5 out of 5 stars

Prompt assessment and service Easy to…

Prompt assessment and service Easy to get my routine antibiotic therapy for skin

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Matt,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 5 out of 5 stars

5 star company

I have given this company 5 stars because they have been very professional,very reliable and very helpful with any questions .

August 3, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Ann,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Lehas
Customer Support Team

Rated 5 out of 5 stars
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Afreen
Customer Support Team

Rated 5 out of 5 stars

Great

Great, fast

July 17, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Andy,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Esmée
Customer Support Team

Rated 5 out of 5 stars

Can't fault them quick service and…

Can't fault them quick service and reasonable price

July 17, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear John,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Alrist
Customer Support Team

Rated 5 out of 5 stars

Helpful good community always delivers…

Helpful good community always delivers in time

May 21, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Claire,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Melanie
Customer Support Team

Rated 5 out of 5 stars

No complaints at all

They were really quick to approve the prescription. Delivery was actually quicker than expected. Very happy

July 30, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Grace,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Mariel
Customer Support Team

Rated 5 out of 5 stars

Very good pharmacy to purchase from.

Very good pharmacy to purchase from.
Quick delivery. Will definitely recommend

July 16, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Judith,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Darshan
Customer Support Team

Rated 5 out of 5 stars

No hassle services and the checks for…

No hassle services and the checks for ID is very clear and easy to do

July 30, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Andrew,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Jessah
Customer Support Team

Rated 5 out of 5 stars

It was a pleasure

It was a pleasure
Thank you so much aswell for the quick delivery

July 29, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Chris,

Thank you so much for taking the time to leave us a 5-star review!

We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.

Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!

Kind regards,

Browyn
Customer Support Team

Rated 3 out of 5 stars

Not good

Not very well

July 15, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Please feel free to contact us as we have your order today but no correspondence of any issues you are having.

Best
Support

Rated 4 out of 5 stars

All good but for the speed of delivery…

All good but for the speed of delivery - which was two business days rather than one, which makes a difference when considering medication to treat an ailment. My order seemed to just freeze for an entire day before it was actioned, which wasn't too helpful.

July 29, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Dear Raman,

Thank you for taking the time to leave us a 4-star review.

We are pleased to hear that, overall, you had a positive experience with My London Pharmacy, although we are sorry to hear that the delivery took longer than you expected.

We appreciate that, when ordering medication, timely delivery can be particularly important. We always aim to process and dispatch orders as promptly as possible, and we’re sorry that on this occasion you felt there was an unnecessary delay.

As we have been unable to identify your order or any correspondence relating to the issue raised in your review, we’re unfortunately unable to investigate the specific reason for the delay on this occasion.

If you are able to contact our team directly with your order details, we would be more than happy to look into what happened and provide you with further information.

Thank you again for your feedback. We appreciate you choosing My London Pharmacy and hope we have the opportunity to provide you with an even better experience next time.

Kind regards,

Darshan
Customer Support Team

Rated 1 out of 5 stars

These are a bunch of crooks

These are a bunch of crooks. I placed an order for some medication and their pharmacist advised me she could prescribe because I hadn't done a CBT on sleep. That's fair enough I guess but then they deducted £5 from my refund......AVOID!!

August 5, 2026
Unprompted review

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