Mylookbookclub Reviews 

731
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I signed up after a Facebook ad that promised to give something for answering a survey. After that, I was signed up to this store that automatically buys credits for you so you get discounts from thei... See more

Rated 4 out of 5 stars

My quest for the perfect concealer ended when I discovered My Look Book's Facefinity Multi Protector. This little gem doesn’t just cover imperfections; it transforms your skin, giving it a radiant glo... See more

Company replied

Rated 3 out of 5 stars

From cleansing my face with their skincare essentials to adding the perfect touch with their makeup range, they play a vital role in my daily routine. It's more than just products; it's a ritual of se... See more

Company replied

Rated 4 out of 5 stars

After months of canceling a "membership" I did not request, Mybookclub finally emailed me to refund the deductions they had taken. Nice to know there are still honest companies out there. Thank you.


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3.9

Great

TrustScore 4 out of 5

731 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(731)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A dishonest company

In my experience, this club is a scam. I was charged a subscription for a book club when I had only clicked on a link to buy a pair of boots. When I complained, they would not refund the payment unless I gave them a positive rating on TurstPilot, which I wouldn't do. So I raised a dispute with my credit card company which resulted in a refund. Nonetheless, MyLookBookClub still had the cheek to urge me to give them a positive review saying they wouldn't process my refund unless I did so. Again, I refuse to do this. In my experience, they are dishonourable organisation and I warn everyone against them.

January 9, 2025
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Christopher,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

My problem has now been resolved.

This company has been taking 29.50 euros from my bank account every two weeks since July 2024. I didn't notice it until this month sadly as my husband gets them & he just assumed it was something I had committed to. I have never heard of this company &was horrified to see that they have taken over 200 euros from our account
I had never heard of My book Club so I googled them & sent a live chat. They told me I signed up for it &they wouldn't be refunding my money as per their terms & conditions. After several emails one person said I should send an email for the attention if the manager, which I did but kept getting replies from different people (not the manager) with the same result no refund. Then today I got one from someone called Kwakz telling me as a 'commercial gesture' they would refund half of last month's payment ie 15 euros & no more. I am really upset as I am 80 years old & don't wear makeup so I know I didn't sign up for this. I am at my wits end.
Is there someone who could help me please?

IMPORTANT UPDATE
Since posting my comment I have been in contact with Mylookbookclub and my money has been refunded in full, for which I am very grateful, as I was really worried.Thank you to the Escalation Team for their help in resolving this matter.

January 6, 2025
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Nicholas,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Thanks, Andy.

I signed up after a Facebook ad that promised to give something for answering a survey. After that, I was signed up to this store that automatically buys credits for you so you get discounts from their store. The products are nice and cheaper, however, they are not available for delivery to my country. I immediately asked to get a full refund and thankfully, Andy, helped me!

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

December 25, 2024
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Caro MIGUEL,

Os seus comentários são da maior importância para nós e estamos empenhados em responder às suas preocupações.

Enviámos-lhe um e-mail. Verifique a sua caixa de entrada.

E sinta-se à vontade para contactar a nossa equipa de apoio ao cliente em support@mylookbookclub.com para obter mais assistência.
A sua confiança e satisfação são as nossas principais prioridades.

Com os melhores cumprimentos,
Ayla

Rated 5 out of 5 stars

Dexter was very prompt with his…

Dexter was very prompt with his assistance. He knew my problem and Assisted me with print assistance. But that still does not give the company the rites to take off money of my bank account .

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

100% scam company the collected the…

100% scam company the collected the money from my account without any notification.... I'm really dispoint and never say can buy any product from srilanka....

December 12, 2024
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Suba,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

mylookbookclub.com is 100% a scam… KRADJA !!!!

mylookbookclub.com is 100% a scam website.

December 11, 2024
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Sasa,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

No idea what this is

No idea what this is. Tried 3 times to cancel . Then got an email offering a full refund if I leave a positive review ..... as you can see I will not be blackmailed. AVOID this company .
Update ....I just have to say that they have reached out to offer a resolution in order to initiate a full refund...oh and leave a 4/5 star rating ....so guess no refund ....I'll be contacting Trading Standards and Trust Pilot as this is still unethical to dictate the review they want me to give

December 6, 2024
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Fiona,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Scammers

This is a fraud subscription...A big scam. Do not share your credit card with them or subscribe to them ..UNKNOWINGLY
Please don't fall for this !

November 19, 2024
Unprompted review
Mylookbookclub logo

Reply from Mylookbookclub

Dear Devarti,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@mylookbookclub.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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