My Memory Lane Reviews 18

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy Customer

My wedding VHS video from 1992 is precious to us both and even more so now after losing my father in December 2025.
Dad gave me away at my wedding & we no longer have a video recorder to watch the wedding but I came across “My Memory Lane” on Instagram.
I made contact with Ross and placed my order.

Admittedly it took longer than expected, however it was well worth the wait and we are so happy with watching treasured memories on the USB that was produced.

Thank you Ross and the company for enabling this to happy.

We would 100% recommend My Memory Lane 😊

April 19, 2026
Unprompted review
Rated 2 out of 5 stars

Our precious tapes were sent almost 4…

Our precious tapes were sent almost 4 weeks ago and we were told it would be 2 to 4 weeks before we recieved them . They are still not here .
we are now worried we may never have those precious memories back.

February 25, 2026
Unprompted review
My Memory Lane logo

Reply from My Memory Lane

Hi Sue, thanks for your review - and I completely understand your concern.

I’m really sorry for the worry this caused while you were waiting. I know how important and irreplaceable these tapes are.

I can see that your order was completed within the 2–4 week turnaround window and that you’ve now received both your tapes and digital downloads 👍

We always aim to return everything as quickly and safely as possible, but I completely appreciate that the wait can feel stressful when it’s something so personal.

If you need anything further at all, or have any questions about your videos, feel free to reach out - always happy to help.

Thanks again for your patience.

Rated 5 out of 5 stars

Great Service

I found this company quite randomly on a website. My contact was Ross and we corresponded via email. I explained that I had three old VSH tapes full of family memorabilia which I wanted to convert on to USB sticks. He was extremely helpful. The tapes were converted successfully and I am delighted with the result.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. Was Kept up to date all the way through. The old cassettes tape contained my wedding day from 1981. My daughter's actually cried when they watched it back for the first time. Would highly recommend

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. They successfully converted a very old tape into a high-quality digital copy and kept me updated the entire time. Clear communication, reliable service, and I would highly recommend.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Well worth the money, Ross was so helpful and answered all my questions on WhatsApp very quickly. I got my tapes put on a memory pen and all original tapes were returned to me! This was such an amazing Christmas present for my Dad, he loves it!

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company and great service

Excellent company and great service. Ross recently transferred some footage from VHS to USB for me and I’m really pleased with the result. He’s great to deal with, and I wouldn’t hesitate to recommend him.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

What an amazing service - if you’re thinking about using this service just do it you won’t regret it. Ever time I messaged Ross he got back to me really quickly even when I messaged on a Sunday evening 🤦‍♀️. This has been an amazing Christmas present THANK YOU so much Ross x

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ross was fantastic

Ross was fantastic, really helpful and replied quickly when I had questions. Really nice watching back old family videos aswell, couldn’t recommend the company enough!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ross was extremely helpful

Ross was extremely helpful, films are great to see again! After 21 years, incredible memories brought back to life ❤️ will definitely search for more films!
Thanks so much 🤩🤩🤩🤩🤩

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Converting a dhs video onto dvd and usb

Ross was absolutely incredible converting my old dhs video onto DVDs and a usb, he was so reassuring and has amazing communication skills with his email. I would not hesitate to give him more when I find them. Fantastic company 😊

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ross was very professional and friendly…

Ross was very professional and friendly I was very nervous parting with 30years of memories from my camcorder days but Ross reassured me everything will be fine. And how right was he amazed with the digitally enhanced results on my USB stick. We are so happy with the full service and highly recommend to use his service. Don't have regrets when tapes will wear with age . Don't lose your treasured memories.
Thanks again Ross

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing service 👏

Absolutely an amazing job Ross has done on converting a VHS video to dvd and usb , it's so special as my wife lost her mum when her mum was in her early fifties, and she was on the video , and now she can look back on all the memories when ever she wants . highly recommend Ross to capture lost memories

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Enhancing a 1960s VHS video

Ross was very clear in telling me what he was going to do & also suggested having my old film enhanced for better viewing. Very quick in responding. Can thoroughly recommend My Memory Lane.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company!

I highly recommend this company!
Even on a Sunday there was frequent communication helping me send the files. The files are actually easy to send, that was my bad entirely!
I explained I needed 4 dvds urgently and they were with me by 1pm on the Tuesday.
Fantastic service. So helpful, quick and so reasonably priced.
The dvds are videos from my mobile which look so professional they are absolutely brilliant.
Would definitely use again, and wouldn’t hesitate to recommend to someone.
Thank you!

June 23, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look