mymirror.com.au Reviews 116

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Easy, takes a lot of stress out of finding a new psychologist or even a psychologist. Good if you have a mental health plan an I believe the fees without are very competitive with other services. I... See more

Rated 5 out of 5 stars

Really easy to sign up, get GP referrals for MHP, and match with a psychologist. You take a quiz, they give you a shortlist of recommended clinical and general psychologists, and you choose from them... See more

Rated 1 out of 5 stars

4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified. 8 se... See more

Company replied

Rated 5 out of 5 stars

I have had 3 sessions with Jules and I'm really happy with her ability to listen, and appropriately reflect back the questions that really challenge my thinking around my issues. The telehealth apt... See more

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4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Supportive

Easy, takes a lot of stress out of finding a new psychologist or even a psychologist. Good if you have a mental health plan an I believe the fees without are very competitive with other services. I love the communication and dashboard it makes me feel part of the larger process not just the micro. My psychologist summarised each session and has really been spot on, so I know I am listened to and heard. I particularly loved the several suggested psychologist, but even more than that, there is a brief blurb or quote that they feel sums them up as a psychologist. This was made my choice, what Morgan said resonated with me on a heartfelt level. Making payments at the end of the session is so easy, as is the vehicle of computor sessions. I would and have recommended the service to others, my gp and personal friends.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy Telehealth psychology

Really easy to sign up, get GP referrals for MHP, and match with a psychologist. You take a quiz, they give you a shortlist of recommended clinical and general psychologists, and you choose from them.
Simple platform to use.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Couples Therapy Experience

I attended an 80-minute couples therapy session that cost AUD 415, and unfortunately, I did not find it helpful or worth the cost.

Throughout the session, most of the time was spent with my partner and me explaining our situation, while the therapist provided very limited guidance or intervention. There was little to no meaningful analysis of our issues, and I did not feel that the therapist helped us gain any new understanding or perspective.

Additionally, the suggestions offered at the end of the session felt quite generic and superficial, rather than tailored to our specific situation. I also did not experience a sense of empathy or emotional attunement from the therapist, which is something I consider essential in a therapeutic setting.

Overall, the session did not meet my expectations for professional couples therapy, and I left feeling disappointed and unsupported.

March 25, 2026
Unprompted review
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Reply from mymirror.com.au

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience did not meet your expectations.

Due to privacy and confidentiality obligations, we’re unable to comment on individual sessions in a public forum. However, we take feedback like this very seriously, particularly in relation to therapeutic experience and quality of care.

We have shared your feedback with our clinical team for review to ensure appropriate follow-up and continuous improvement.

We would really appreciate the opportunity to speak with you directly so we can better understand your experience and support you appropriately. Please feel free to contact our Customer Support team at hello@mymirror.com.au, and we will ensure your concerns are reviewed promptly and sensitively.

Rated 5 out of 5 stars

The convenience of My Mirror is…

The convenience of My Mirror is outstanding. You have access to a diverse selection of psychologists, which makes finding the right match much easier. Plus, the ability to speak from your own safe, familiar environment makes all the difference.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Flexible and accessible

I have had 3 sessions with Jules and I'm really happy with her ability to listen, and appropriately reflect back the questions that really challenge my thinking around my issues.
The telehealth apt fit beautifully into my hectic life and this means that I am able to prioritise me for a change. I am really happy with Mirror.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Do not go anywhere near them.

Honestly, the staff or arrogant and lazy. They put themselves before their patients and should not be trusted.

December 9, 2025
Unprompted review
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Reply from mymirror.com.au

My Mirror is committed to providing care that is ethical, clinically appropriate, and delivered in a safe environment for both clients and staff.

We do not engage in abusive or threatening behaviour toward our team.

Due to privacy obligations, we’re unable to comment on individual matters publicly. Any concerns must be raised through our formal complaints process so they can be reviewed appropriately.

Rated 5 out of 5 stars

Excellent service

Excellent service, understanding and compassionate supportive approach to my illness. The booking system is easy to navigate and book sessions whilst also providing the opportunity to review my note.

September 25, 2025
Unprompted review
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Reply from mymirror.com.au

We’re so glad you’ve found our service supportive and our booking system easy to use — it means a lot to know it’s helping your journey.

— The My Mirror Team

Rated 5 out of 5 stars

Thank you Allie

I had bad experiences in the past while seeing a psychologist but Allie Ackland has changes my thoughts about what an experienced and professional psychologist can actually do. Allie is caring professional and is actually there to help and not just seeing you as another job. Its only been 2 sessions that i have seen Allie and im starting to feel better already. Wouldn’t recommended another if you are looking for a psychologist

September 22, 2025
Unprompted review
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Reply from mymirror.com.au

Thank you for your feedback. We’re so glad to hear Allie has made such a positive difference after only two sessions. I’ll be sure to pass your feedback on to Allie — it means a lot to hear she’s helped you feel supported and hopeful again.

Rated 5 out of 5 stars

Allie my psychologist

Allie my psychologist, has been very helpful. After just three sessions I am seeing light at the end of the tunnel!

September 20, 2025
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

We’re so pleased to hear that Allie has been helpful and that you’re already noticing positive changes after just a few sessions. It’s wonderful that you’re starting to see light at the end of the tunnel — we’ll be here to support you every step of the way on your journey.
My Mirror Team

Rated 3 out of 5 stars

Unhappy.

I was advised at short notice of Psychologists cancelling for various reasons. However, I was suddenly taken ill and penalised by being charged (as I failed to send apologies in the my mirror timeframe). One of the psychologists, even advised she was too busy to continue and I was to find another. Very upsetting. Thank you.

September 4, 2025
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you faced with cancellations and the charge applied when you were unwell. That’s not the experience we want anyone to have, and we completely understand how upsetting this must have felt.

We’d really like the chance to look into this further and see what we can do to help, but unfortunately, we can’t identify your account from this review alone. If you could please reach out to us directly at hello@mymirror.com.au
with your details, our team will prioritise reviewing your situation.

Rated 5 out of 5 stars

Our Psychologist is extremely good and…

Our Psychologist is extremely good and has helped us immensely
She is awesome
We have seen marriage counsellors before and they haven’t helped but our psychologist with My Mirror has really helped my husband and I to reconnect and sort out our problems
We have had approximately 4 appointments now and our marriage has improved significantly.

August 17, 2025
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you so much for your kind feedback. We’re thrilled to hear that your psychologist has made such a meaningful impact and that you and your husband are feeling more connected. It’s wonderful to know that your experience with My Mirror has been so positive after previous challenges. My Mirror Team

Rated 5 out of 5 stars

So easy to talk too

Jaime Swann is so easy to talk too, makes you feel so at ease. Highly recommend

July 9, 2025
Unprompted review
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Reply from mymirror.com.au

Thank you so much for your kind words! We're so pleased to hear that Jaime has helped you feel at ease and supported in your sessions. Your recommendation means a lot, and we’re glad My Mirror could be part of your journey.

Rated 5 out of 5 stars

Great experience with lovely…

Great experience with lovely professionals.

July 3, 2025
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your kind words! We're so glad to hear you had a great experience with our team — we’re proud to have such dedicated and caring professionals supporting our clients.

Rated 5 out of 5 stars

Awesome Group

Awesome Group, great Counselling, even better Service 🙂

June 14, 2025
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you so much for the wonderful feedback! We're thrilled to hear you're enjoying the counselling and service — we’re lucky to have such a great community of clients like you.

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