mymirror.com.au Reviews 116

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy, takes a lot of stress out of finding a new psychologist or even a psychologist. Good if you have a mental health plan an I believe the fees without are very competitive with other services. I... See more

Rated 5 out of 5 stars

Really easy to sign up, get GP referrals for MHP, and match with a psychologist. You take a quiz, they give you a shortlist of recommended clinical and general psychologists, and you choose from them... See more

Rated 1 out of 5 stars

4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified. 8 se... See more

Company replied

Rated 5 out of 5 stars

I have had 3 sessions with Jules and I'm really happy with her ability to listen, and appropriately reflect back the questions that really challenge my thinking around my issues. The telehealth apt... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Life-Changing Support and Guidance

I have been working with my psychologist for a few sessions now, and I can’t express enough how grateful I am for her guidance. From the start, I felt completely at ease with her and every session has been incredibly helpful. She has a wonderful ability to listen deeply and offer practical tools and strategies that I can use in my everyday life.

What I appreciate most is how she creates such a warm, non-judgmental space, which allows me to feel safe in discussing even the most difficult topics. She has helped me gain new insights into myself and my relationships, and I always leave our sessions feeling understood and empowered.

I highly recommend My Mirror to anyone looking for a compassionate, skilled, and insightful therapists who truly cares about their clients well-being.

October 21, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you so much for your kind feedback! We're thrilled to hear that you've felt supported and empowered during your sessions. We truly appreciate your recommendation and are grateful to be part of your journey!

Rated 5 out of 5 stars

I found all staff at Mirror very kind…

I found all staff at Mirror very kind and helpful. Lillian was amazing to talk to. Such an intelligent person who explained issues and tools to work with so easily. She really listened. Thank you Lillian

October 16, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thanks so much for your review! We are so happy to hear you have found a great match for you! We are always here to support you! All the best in your mental health journey with My Mirror

Rated 5 out of 5 stars

Cher Gomes is very good to work with

Cher Gomes is very good to work with. She really listens and understands my complex issues, and gives really practical advice that is very helpful. I'm so glad I picked Cher to be my psychologist.

October 14, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you very much for your review! It is wonderful to hear you have found a great match with your psychologist. We hope you continue to have a great experience with My Mirror!

Rated 5 out of 5 stars

Happy Patient 😊

My Mirror has been pretty easy to use, quick turn around on receipts etc so I can claim my medicare rebate. Really love my psych and find it pretty easy to connect via webcam which I was unsure about initially.

September 28, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you very much for your review. We are so happy to hear you have had such a positive experience with My Mirror. Our My Mirror team are here to support you along your Mental Health Journey!

Rated 5 out of 5 stars

Great friendly, helpful, caring customer service

Great customer service, very helpful. Easy to find the right psychologist. Caring and understanding.

September 25, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! We are so glad to hear you have had such a positive experience with My Mirror. All the best in your mental health journey with My Mirror!

Rated 5 out of 5 stars

I have found My Mirror extremely convenient

I have found My Mirror extremely convenient. You can choose from a variety of psychologists, confident of finding someone suitable for you. It is comfortable talking in your own safe space.

September 24, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! We are so happy to hear you have had such a positive experience and that the platform is easy to navigate! We hope you continue to have a great experience with My Mirror!

Rated 5 out of 5 stars

My Mirror is so easy and convenient to…

My Mirror is so easy and convenient to use. I was able to access a wonderful psychologist, and with the calendar view option I can make appointments that fit in with my schedule.
Highly recommend.

August 27, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review and for choosing My Mirror for psychology services. We appreciate your trust and look forward to continuing to support you on your Mental Health journey!

Rated 5 out of 5 stars

Lacey

Lacey, the counsellor connected with me very well. Gave me suggestions to cope with my grief and sleeping difficulty

August 21, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you so much your review! We are so happy to hear you have found a great match for you. All the best in your mental health journey with My Mirror.

Rated 5 out of 5 stars

Unbelievable experience will Glen…

Unbelievable experience will Glen amazing connection and very life changing 😀

August 21, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you so much your review! We are so happy to hear you have found a great match for you! All the best in your mental health journey with My Mirror.

Rated 5 out of 5 stars

My experience has been great the…

My experience has been great the Psychologist is supportive and approachable. Offering constructive options for me to add to my toolbox.

July 29, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you very much for your review! It is wonderful to hear you have found a great match with your psychologist. We hope you continue to have a great experience with My Mirror!

Rated 5 out of 5 stars

This is your sign to connect with Mirror!

I am making so much ground work with Nat, I feel so much difference in my life now working with Mirror.

August 2, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you very much for your review. We are so happy to hear you have had such a positive experience with My Mirror. Our My Mirror team are here to support you along your Mental Health Journey.

Rated 5 out of 5 stars

Excellent

The whole website is excellently designed and implemented. There are plenty of psychologists to choose from. I like reminder text messages and emails. Filling in psychological surveys before each session is very easy. Payment is done automatically, I receive the invoice and a receipt easily in my email inbox.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great therapist

My mirror has heaps of great therapists to choose from, I am very happy with Peta she is amazing and easy to talk to. Easy online sessions and payments.

July 10, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you very much for your review! It is excellent to hear that you have found a great match with your psychologist! Our team is here to support you through your Mental Health Journey. Thank you again!

Rated 5 out of 5 stars

Steps back to health

The psychologist I have been speaking with has been wonderful, the service has been easy to use and the notes at the end of the session have been helpful.

June 19, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! We are glad that you feel you've found a good match with the psychologist. It's wonderful to hear that you're satisfied with the experience.

Rated 5 out of 5 stars

Customer Support Experience

Everyone in the team from my psychologist and the customer support team is so supportive and understanding. They act really quickly and get you what you need whilst being lovely people to deal with! 10/10 recommendation

June 26, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! It's wonderful to hear that you have had such a great experience. We hope you continue to have a great experience with My Mirror. Thank you once again for your wonderful feedback!

Rated 5 out of 5 stars

Everything has been a positive…

Everything has been a positive experience using my mirror thank you. So many therapists to choose from with quite a few different time slots. I am extremely happy with the psychologist I'm seeing (Mark). The whole process has been easy and so nice to chat from the comfort of my own home. We have twin toddlers and not easy organising appointments around them at the best of times so thank you for having this platform to make it easier to make my mental health a priority.

June 20, 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! We are so glad to hear that My Mirror has been helpful for you. Finding a good match with a psychologist who makes you feel at ease is really important, especially when you can do it from the comfort of your own home! We hope you continue to have a great experience with My Mirror!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look