Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more
Company replied
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more
Company replied
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
323 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website itself is very informative…
The website itself is very informative including webinars. I needed some instant help when applying for an AVC, and the chat bot connected to a real person in a couple of minutes. Professional customer service delivered in a friendly manner.
May 19, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My query was dealt with quickly and…
My query was dealt with quickly and efficiently by Sandra. She understood what I wanted and was able to provide the relevant amendment.
May 20, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Excellent straight through to a person
Excellent straight through to a person. Very friendly and efficient service
May 20, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I needed clarification on my shared…
I needed clarification on my shared cost avc deduction from my pay and Kelsey explained it well for me to understand. The other good part is you could hear through her happy voice to help.
May 19, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
Great customer service all round. The phone was answered quickly and by a human rather than trying to get through an AI bot which was refreshing! The person who supported me was great, very understanding, good knowledge and patient too. I had my query answered and I was supported to find a solution to my issue.
May 19, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Resolved Issue
The lady who I spoke to managed to resolve the issue quickly and efficiently.
May 18, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Quick and helpful response
May 15, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great service
the advisor was very good, there are few issues require ironing out still, but hopefully all will be well.
May 15, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent Customer Service
Excellent Customer Service - patient & supportive - spoke clearly
May 15, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Advisor was very polite and helpful
Advisor was very polite and helpful. Had a good understanding of the query I had and swiftly sorted out and offered assistance and information.
May 15, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Kelsey was super knowledgeable and…
Kelsey was super knowledgeable and extremely helpful.
May 14, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Thank you to Kelsey for being very…
Thank you to Kelsey for being very quick and efficient in getting back to me and resolving the problem and making an amendment for me.
May 14, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kirstie was very helpful that supported…
Kirstie was very helpful that supported me, informative and easily navigated with their support
May 14, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
First class service
The lady I spoke to was extremely polite and friendly, she explained fully what I asked and needed to know,and arranged a coaching session for me. I can't remember her name but she is a credit to your company
May 13, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Excellent!
I find anything to do with pensions a minefield and I bury my head in the sand. This webinar by Greg March was fantastic! I feel more in control and know what I need to do
May 13, 2026
Unprompted review
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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