Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more
Company replied
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Company replied
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
322 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb
Superb. Why? Asked a question got a detailed reply in 15 mins! Faultless. Thank you.
May 22, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent webinar, then you
The host was excellent, very professional, concise and straight to the point. The information given and explanations that Nick gave made sense and cleared up a lot of the queries i had about the SCAVC, think I will definitely be opting in to that now. Thank you Nick
May 22, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Telephone call to ask for support…
Telephone call to ask for support around AVC deductions from salary, where I had made an error resulting in a larger amount than expected taken from salary. The gentleman was polite, listened and was able to quickly rectify the matter for my next pay day. He also kindly asked me if I would be ok for money this month due to a significant reduction in my pay today. Very thoughtful. The phone call took no more than 5 minutes and everything resolved. Excellent customer service
May 22, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My query on online chat was picked up…
My query on online chat was picked up very quickly and I was assisted by agent Kelsey. She was really helpful and talked me through different parts of the website. She has now made the changes I had been requesting and confirmation of this has arrived. Very happy all round with the service I have received today.
May 22, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Helpful staff
got to talk to a real person when I needed help to make changes, everything was dealt with quickly and efficiently
May 22, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Very Professio.nal and helpful
May 21, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
I had a really helpful conversation with Kelsey today who sorted out my problem really quickly. It was all very easy.
Thank you.
May 21, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Enquiry dealt with professionally.
The person who assisted me with my enquiry today was very helpful, professional & knowledgeable.
May 21, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin was very helpful
Nirin was very helpful, polite and dealt with my query efficiently. Thank you.
May 21, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent service today
Excellent service today, Kristin answered all my questions and was super friendly a****service
May 21, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Excellent service
The person I spoke to over the telephone was very helpful and well trained to provide the information I needed.
May 21, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Customer Service
Neiran was respectful throughout the conversation and offered me information appropriately. He was willing to engage in questions at any stage of discussions, and mentioned the flexibility the service can offer. He also advised I can access additional information via My Money Matters Webinars.
May 20, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Jade was helpful and provided the…
Jade was helpful and provided the information I needed
May 20, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The operative answered my question in…
The operative answered my question in full. Assisted with further e mails and ensured my question was answered effectively providing options. She was very pleasant and helpf
May 20, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
SCAVC query
I had a query that was dealt with within minutes on the chat, I received the information I required quickly and the person assisting me was very helpful.
May 20, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The website itself is very informative…
The website itself is very informative including webinars. I needed some instant help when applying for an AVC, and the chat bot connected to a real person in a couple of minutes. Professional customer service delivered in a friendly manner.
May 19, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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