Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more
Company replied
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Company replied
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
319 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had occasion to speak with Kelsey…
I had occasion to speak with Kelsey from MM. She was friendly, helpful and informative. Nothing was a problem. Well done Kelsey, your interaction gave me faith in Money Matters for the future.
May 26, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Advice on AVCs & pension
Kelsey was very knowledgeble regarding my AVC & pension for voluntary redundancy & gave me much needed advice which has been lacking from my employer.
June 2, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Happy customer
The customer consultant was very knowledgeable and polite. Highly recommended
June 2, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Sandra was so helpful…
Sandra was so helpful and made a very stressful time sorting my lead up to retirement a much easier experience than I expected.
June 1, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent customer service
I phoned the customer support line for advice regarding an online application I was making. I spoke to Kirstie who was polite and professional. She listened to my questions and sorted out my issue quickly. She also set up further support to ensure I was making an informed choice regarding my pension.
May 27, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
It was simple
It was simple, Katie was immediately able to advise me and set up an appointment with a specialist pensions advisor. Bosh, done. Thanks.
May 26, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great Customer Service
Spoke to Nirin who answered all my queries and explained everything very well.
May 26, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Lady i spoke to was very helpful.
Lady i spoke to was very helpful.
She guided me through my problems with help and kindness
May 26, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
My experience was great
My experience was great. I was listened to and questions I had were answered with confidence. I was also offered to be booked in to have a consultation with the team for further guidance on my pension that was arranged.
So yes I am a happy customer.
May 26, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great service
Great, efficient, professional service. Dealt with my problem in a speedy and friendly manner. Would definitely recommend!
May 26, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person taking my call was very…
The person taking my call was very pleasant and answered my query very quickly.
May 26, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Helpline support
Although I had difficulty signing in my query was dealt with quickly and in a way that was easy to understand.
May 26, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful Support Service
The person I spoke to was extremely helpful and sorted out the situation as I had made a miscalculation in adjusting my Shared AVCs. She was able to cancel the adjustment and revert it back to my original contribution.
May 26, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and polite staff who were…
Very helpful and polite staff who were helpful and approachable
May 22, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Superb
Superb. Why? Asked a question got a detailed reply in 15 mins! Faultless. Thank you.
May 22, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent webinar, then you
The host was excellent, very professional, concise and straight to the point. The information given and explanations that Nick gave made sense and cleared up a lot of the queries i had about the SCAVC, think I will definitely be opting in to that now. Thank you Nick
May 22, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
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