Banner for my money matters.

my money matters. Reviews 319

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being polite, patient, and supportive, making them feel at ease during interactions. The customer service is consistently praised for its excellence, with many appreciating the quick and efficient responses to their queries. Reviewers often describe the service as informative and helpful, with advisors explaining complex topics in simple, understandable terms. The user experience is generally positive, with many noting how quickly their issues were identified, addressed, and resolved. However, some reviewers were not happy with their experience, citing issues where their requests for help were not dealt with correctly and accounts were not set up as promised. These customers also mentioned a lack of recognition for existing problems and a perceived absence of an escalation path for unresolved issues, leading to prolonged and stressful situations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as helpful, efficient, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the swift... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy to understand and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more

Company replied

Rated 5 out of 5 stars

Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more

Company replied

Rated 5 out of 5 stars

Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!

Company replied

Rated 5 out of 5 stars

Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(319)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greg of My Money Matters really helped me

Greg was so clear and knowledgeable about the topic. I learned lots of helpful information

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Just attended an online seminar led by…

Just attended an online seminar led by Greg March and it was really enlightening. Very informative and I was able to keep up! Greg really knows his stuff and explains things in lay terms.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Really informative and helpful…

Really informative and helpful presentation

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Brilliant advice

Brilliant advice, easy to follow

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Greg March was very informative and…

Greg March was very informative and helped with my understanding of AVC and how it works with the salary sacrifice scheme. Also the advice about applying for pensions for grandchildren.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Good information

Good information

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Very interesting and useful webinar

Very interesting and useful webinar. Lots af actions to take that were well explained and straightforward

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Thanks to Greg March

Thanks to Greg March. This was easy to follow and very informative and has helped me think of the future.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Very useful webinar thank you.

Very useful webinar thank you.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Great presentation by Greg March

Great presentation by Greg March. Thanks

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Excellent pension talk

Excellent pension talk. Very thorough. I a had a 1:1 before too. Perfect. Thoroughly recommended.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Helpful pension advice.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Good presentation

Good presentation, clear explanations.

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Great webinar

Great webinar

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Very informative advice and support

Very informative advice and support

June 3, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Kelsey really helped me this morning

Kelsey really helped me this morning. 5 stars

June 3, 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Very informative and clear webinar

Very informative and clear webinar. Thank you gave me last lost to think about

June 2, 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

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