my money matters. Reviews 281

Kelsey understood my issue and was able to offer an easy solution to it. She was both friendly and professional and will follow up if the actions have been implemented.

No waiting to answer my call and Kelsey was very helpful in answering in questions and booking me an appointment.

Nirin's exceptional customer services to me. I had booked for a training today, however it did show on the calendar of the Money Matter financial Education Coach. He help secure another appointment for me today.

I had an uncertainty with using an application on the MM website which was sorted out by the MM assistant (Sandra).

Called in today with a few questions.
The guy was so helpful, answered all my questions and put me at ease when flapping about making an error

I began to communicate on the chat box. There was a quick reply where I was given a phone number and able to talk to the person directly.
Very lovely person helped me and a meeting quickly arranged.

Consultant was very patient and was very helpful

Issued resolved quickly. Friendly and polite

Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail.
I was reluctant to take the first step in learning more after receiving daily emails for some time now.
I will be joining the scheme next month
Thank you again Nirin.

Process was easy to complete and chat person was helpful and polite

Quick answer to question by Sandra.

Quick to get through on the phone. Kelsey was very friendly knowledgeable and helpful

Attentive advisor, helpful and active looking to find a solution

I wanted to share my thoughts on the Financial MOT webinar hosted by Money Matters, which I recently attended. I found the session to be both fascinating and incredibly informative, offering valuable insights that I’ll be able to use moving forward.

After the webinar, I needed some help regarding the recording, so I reached out to Kate and Narin. They were very helpful and provided the assistance I needed quickly and efficiently. Their support made the whole experience even more positive.

Very helpful and efficient service. Customer Advisors really friendly and professional. Made things a lot easier.

I found MyMoneyMatters to be very helpful and professional in supporting the administration of my Salary Sacrifice AVC arrangement through my employer. The team responded promptly to my queries, explained the process clearly, and ensured that all the necessary administrative steps were handled efficiently.

Really efficient response and solution to my query via the Chat facility today. Nirin responded to my query and updated my account whilst I remained online. Was much easier to resolve the issue than I anticipated.

Really informative webinar have already registered with gretel to find prev pensions thanks