Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more
Company replied
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Company replied
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
310 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive Feedback
Kelsey has supported me on a couple of occasions and has dealt with all my queries really quickly.
June 15, 2026
Unprompted review
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Whenever I contact the company I always…
Whenever I contact the company I always get a prompt and helpful response.
June 15, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Knowledgeable and helpful without…
Knowledgeable and helpful without waiting long for a response/information.
June 15, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Super quick response
Super quick response to my query and made the changes I requested within minutes of my request
June 15, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
It was great experience
It was great experience, as my concern was sorted straightaway. Person who deal with inquiry was knowledgeable and dealt with issue quickly.
June 15, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
the reply was very quick and i received…
the reply was very quick and i received the information i required - a good experience.
June 12, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful
I have found the team at my money matters knowledgeable and very helpful in answering all questions.
June 12, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Congratulations
Congratulations, Kelsey!
I wanted to take a moment to follow up on my previous application and express my gratitude for the assistance I received from you, which was as commendable as that of your colleague Nirin. I appreciate that you ensured I have a link in my file for easy access to make any future upgrades or adjustments. Your guidance through my earlier application was invaluable, as you addressed all outstanding issues and provided me with the necessary tools to stay organised. This support has significantly reduced my worry regarding the review of my future plans. Thank you for your efforts; your help is truly appreciated. I hope you continue to spread positivity and support to others, just as you did for me, as it contributes to making the world a better place.
June 12, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Excellent customer service from Katy
Excellent customer service from Katy, who arranged me an appointment with an advisor for next Monday and actually answered some of my questions - thank you
June 12, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
All sorted thanks
June 12, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon
Great customer service
June 11, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kelsey understood my issue and was able…
Kelsey understood my issue and was able to offer an easy solution to it. She was both friendly and professional and will follow up if the actions have been implemented.
June 11, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
No waiting to answer my call and Kelsey…
No waiting to answer my call and Kelsey was very helpful in answering in questions and booking me an appointment.
June 11, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin's exceptional customer services…
Nirin's exceptional customer services to me. I had booked for a training today, however it did show on the calendar of the Money Matter financial Education Coach. He help secure another appointment for me today.
June 11, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I had an uncertainty with using an…
I had an uncertainty with using an application on the MM website which was sorted out by the MM assistant (Sandra).
June 10, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Called in today with a few questions.
Called in today with a few questions.
The guy was so helpful, answered all my questions and put me at ease when flapping about making an error
June 10, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Gaining support.
I began to communicate on the chat box. There was a quick reply where I was given a phone number and able to talk to the person directly.
Very lovely person helped me and a meeting quickly arranged.
June 10, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Shared AVC consultation
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail.
I was reluctant to take the first step in learning more after receiving daily emails for some time now.
I will be joining the scheme next month
Thank you again Nirin.
June 9, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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